Mennonite Memorial Home

Name: Mennonite Memorial Home
Address: 410 W ELM STREET, Bluffton, OH, 45817, US
Telephone: 4193581015

410 W Elm Street, Bluffton, OH 45817 · Allen County · 60 certified beds · avg 55 residents/day · certified since Aug 15, 1997

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.98

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 3, 2025	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Jun 3, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Nov 18, 2024	F · Potential for harm, facility-wide	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 18, 2024	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Nov 18, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 18, 2024	C · Minimal risk, facility-wide	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Apr 15, 2024	E · Potential for harm, repeated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 15, 2024	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 15, 2024	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Nov 14, 2023	F · Potential for harm, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · from a complaint
Sep 21, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 8, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Aug 8, 2022	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide or obtain laboratory tests when a doctor ordered them, or did not promptly report the results back to the doctor who ordered them.
Aug 29, 2019	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Aug 29, 2019	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 29, 2019	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Aug 29, 2019	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Aug 29, 2019	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (6 → 11).

Year	Citations	Worst severity that year
2019	5	D
2022	6	D
2023	2	F
2024	14	F
2025	2	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.98	3.45	3.95	top 3% in Ohio; top 14% in the U.S.
Registered Nurse hours	0.82	0.60	0.69	top 12% in Ohio; top 26% in the U.S.
Weekend total nurse staffing	4.43	3.07	3.50	top 3% in Ohio; top 13% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.42	0.48	top 44% in Ohio; top 47% in the U.S.
Total nursing staff turnover (%)	46.8	48.7	45.8	top 45% in Ohio; bottom 45% in the U.S.
RN turnover (%)	44.4	43.9	42.9	bottom 49% in Ohio; bottom 45% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.02, RN 0.66, weekend 3.58. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Church related

Owner / manager	Type	Role	Stake	Since
Brethren Retirement Community	Organization	5% or Greater Direct Ownership Interest	100%	12/31/2024
Allread, Kara	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Arnold, Matthew	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Brethren Retirement Community	Organization	ADP of the SNF	NOT APPLICABLE	12/31/2024
Keller, Lori	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Kepler, David	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Maurer, Rebecca	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Nickles, Lance	Individual	Operational/Managerial Control	NOT APPLICABLE	04/15/2024
Nickles, Lance	Individual	ADP of the SNF	NOT APPLICABLE	04/15/2024
North, Steven	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Polhamus, Marjorie	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Shetler, David	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Subler, Jeff	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Warner, John	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Warner, John	Individual	Corporate Officer	NOT APPLICABLE	12/31/2024
Woodruff, David	Individual	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
Woodruff, David	Individual	ADP of the SNF	NOT APPLICABLE	12/31/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What exactly do you hand off to the next provider when a resident is discharged, and how do you confirm they received it?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Willow Ridge of Mennonite Home Communities of Ohio	1.4 mi	Bluffton, OH	★★★★★	4/5
Vancrest of Ada	9.1 mi	Ada, OH	★★☆☆☆	2/5
Autumn Court	10.8 mi	Ottawa, OH	★★★★☆	3/5
Serenity Spring Senior Living at Arlington	12.3 mi	Arlington, OH	★★★★☆	3/5
Meadows of Ottawa the	12.3 mi	Ottawa, OH	★★★★☆	3/5
Lost Creek Rehabilitation and Nursing Center	13.7 mi	Lima, OH	★☆☆☆☆	2/5
Meadows of Leipsic	14.0 mi	Leipsic, OH	★★★★★	4/5
Carecore at Lima	15.2 mi	Lima, OH	★★★☆☆	2/5
Liberty Retirement Community of Lima INC	15.7 mi	Lima, OH	★★☆☆☆	1/5
Springview Manor	16.2 mi	Lima, OH	★★★★☆	3/5
Meadows of Kalida	16.5 mi	Kalida, OH	★★★★★	5/5
Lima Convalescent Home	16.5 mi	Lima, OH	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Bluffton →

Facility data as of CMS processing date 2026-08-01. CCN 366144.

The Care File

Visit checklist — Mennonite Memorial Home

410 W Elm Street, Bluffton, OH 45817 · 4193581015

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What exactly do you hand off to the next provider when a resident is discharged, and how do you confirm they received it?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366144 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)