Arizona ›Surprise

Surprise Health and Rehabilitation Center

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14660 West Parkwood Drive, Surprise, AZ 85374 (opens Google Maps) · Maricopa County · (623) 546-5030· 100 certified beds · avg 101 residents/day · certified since Oct 4, 2019 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)

4/5
Health inspection rating (on-site)
inspected Mar 27, 2026
0
Serious findings on record
$0
Fines, last 3 years
3.08
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 8 inspection findings. Open the full record below to read every finding.

  1. D · Potential for more than minimal harm, isolated

    The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684

  2. D · Potential for more than minimal harm, isolated

    The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. F-0761

  3. D · Potential for more than minimal harm, isolated

    The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812

View all 8 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Mar 27, 2026D · Potential for more than minimal harm, isolatedThe facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Mar 27, 2026D · Potential for more than minimal harm, isolatedThe facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Mar 27, 2026D · Potential for more than minimal harm, isolatedThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Mar 11, 2025D · Potential for more than minimal harm, isolatedThe facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint · F-0698
Mar 6, 2025D · Potential for more than minimal harm, isolatedThe facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. · from a complaint · F-0836
Jun 27, 2024D · Potential for more than minimal harm, isolatedThe facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684
Dec 23, 2022E · Potential for more than minimal harm, patternThe facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554
Dec 23, 2022D · Potential for more than minimal harm, isolatedThe facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842

Inspection trend by year

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2022
All citations: 2
Serious citations (G–L): 0
2024
All citations: 1
Serious citations (G–L): 0
2025
All citations: 2
Serious citations (G–L): 0
2026
All citations: 3
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202220E
202410D
202520D
202630D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityArizona averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.08
Arizona average: 3.97
U.S. average: 3.95
Registered Nurse hours
This facility: 0.54
Arizona average: 0.69
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.60
Arizona average: 3.50
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityArizona avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)3.083.973.95bottom 10% in Arizona; bottom 17% in the U.S.
Registered Nurse hours0.540.690.69bottom 36% in Arizona; bottom 44% in the U.S.
Weekend total nurse staffing2.603.503.50bottom 7% in Arizona; bottom 13% in the U.S.
Weekend RN hours (not acuity-adjusted)0.650.490.48top 21% in Arizona; top 19% in the U.S.
Total nursing staff turnover (%)40.945.245.8top 29% in Arizona; top 39% in the U.S.
RN turnover (%)40.043.642.9top 39% in Arizona; top 46% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.05, RN 0.89, weekend 4.26.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.05 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Surprise Health and Rehabilitation Center. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

  • Request the room type, effective date and itemized daily rate in writing.
  • Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
  • Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / managerTypeRoleStakeSince
Bandera Healthcare LLCOrganizationDirect Ownership InterestNOT APPLICABLE06/07/2019
Burnam, SoonIndividualCorporate OfficerNOT APPLICABLE06/07/2019
Ensign Services INCOrganizationADP of the SNFNOT APPLICABLE06/07/2019
Glazier, MarkIndividualManaging Control - Governing BodyNOT APPLICABLE08/01/2019
Glazier, MarkIndividualOperational/Managerial ControlNOT APPLICABLE08/01/2019
Glazier, MarkIndividualADP of the SNFNOT APPLICABLE08/01/2019
Keetch, ChadIndividualCorporate OfficerNOT APPLICABLE03/01/2011
Nassour, WilliamIndividualManaging Control - Governing BodyNOT APPLICABLE02/01/2021
Nassour, WilliamIndividualOperational/Managerial ControlNOT APPLICABLE02/01/2021
Nassour, WilliamIndividualADP of the SNFNOT APPLICABLE02/01/2021
Peterson, ForrestIndividualCorporate OfficerNOT APPLICABLE08/01/2019
Port, BarryIndividualIndividual Is an Owner, Partner or Trustee of Any ADP of the SNFNOT APPLICABLE09/12/2025
Standard Bearer Healthcare Op, LPOrganizationADP of the SNFNOT APPLICABLE01/01/2022
Statler Health Holdings LLCOrganizationADP of the SNFNOT APPLICABLE01/01/2022
The Ensign Group INCOrganizationADP of the SNFNOT APPLICABLE01/01/2022
Ventura Medstaff, LLCOrganizationOperational/Managerial ControlNOT APPLICABLE08/01/2019

All 16 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain The Ensign Group — 342 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking. Showing 8 of the 341 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
  • "Can you show me how medications are stored and secured on the units, including controlled drugs?"
  • "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
  • "How do you coordinate and monitor care for residents who receive dialysis?"
  • "Can you tell me about this citation and confirm your license and compliance status today?"
  • "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
  • "How do you keep residents' medical records accurate, complete, and secure?"

Also worth asking anywhere

  • "Your weekend nurse staffing is reported below the Arizona midpoint — how does the weekend schedule differ from a weekday?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 41% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 16 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 29 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Sante of Surprise0.8 miSurprise, AZ★★★★☆4/5
Sun Health Grandview Care Center1.0 miSun City West, AZ★★★★★5/5
Sun West Choice Healthcare & Rehab1.4 miSun City West, AZ★★★★★4/5
Sun City Post Acute5.8 miSun City, AZ★★★★☆3/5
Sunview Respiratory and Rehabilitation5.9 miYoungtown, AZ★★☆☆☆1/5abuseSFF
Lake Pleasant Post Acute Rehabilitation Center6.0 miPeoria, AZ★★★★☆3/5
Boswell Transitional Care of Cascadia6.0 miSun City, AZ★★★★★4/5
Freedom Plaza Care Center7.5 miPeoria, AZ★★★★★5/5
Peoria Post Acute and Rehabilitation7.5 miPeoria, AZ★★★★☆4/5
Az - Rio Vista Post Acute and Rehabilitation8.1 miPeoria, AZ★★★★★4/5
Immanuel Campus of Care8.2 miPeoria, AZ★★★☆☆2/5abuse
Center at Arrowhead, LLC9.2 miGlendale, AZ★★★★★4/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Surprise →

Facility data as of CMS processing date 2026-08-01. CCN 035297.

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