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No fines or payment denials in the published 3-year window.
14660 West Parkwood Drive, Surprise, AZ 85374 (opens Google Maps) · Maricopa County · (623) 546-5030· 100 certified beds · avg 101 residents/day · certified since Oct 4, 2019 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 8 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. F-0761
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 27, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Mar 27, 2026 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Mar 27, 2026 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 11, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint · F-0698 |
| Mar 6, 2025 | D · Potential for more than minimal harm, isolated | The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. · from a complaint · F-0836 |
| Jun 27, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Dec 23, 2022 | E · Potential for more than minimal harm, pattern | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554 |
| Dec 23, 2022 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | E |
| 2024 | 1 | 0 | D |
| 2025 | 2 | 0 | D |
| 2026 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.08 | 3.97 | 3.95 | bottom 10% in Arizona; bottom 17% in the U.S. |
| Registered Nurse hours | 0.54 | 0.69 | 0.69 | bottom 36% in Arizona; bottom 44% in the U.S. |
| Weekend total nurse staffing | 2.60 | 3.50 | 3.50 | bottom 7% in Arizona; bottom 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.65 | 0.49 | 0.48 | top 21% in Arizona; top 19% in the U.S. |
| Total nursing staff turnover (%) | 40.9 | 45.2 | 45.8 | top 29% in Arizona; top 39% in the U.S. |
| RN turnover (%) | 40.0 | 43.6 | 42.9 | top 39% in Arizona; top 46% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.05, RN 0.89, weekend 4.26.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.05 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Surprise Health and Rehabilitation Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bandera Healthcare LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 06/07/2019 |
| Burnam, Soon | Individual | Corporate Officer | NOT APPLICABLE | 06/07/2019 |
| Ensign Services INC | Organization | ADP of the SNF | NOT APPLICABLE | 06/07/2019 |
| Glazier, Mark | Individual | Managing Control - Governing Body | NOT APPLICABLE | 08/01/2019 |
| Glazier, Mark | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2019 |
| Glazier, Mark | Individual | ADP of the SNF | NOT APPLICABLE | 08/01/2019 |
| Keetch, Chad | Individual | Corporate Officer | NOT APPLICABLE | 03/01/2011 |
| Nassour, William | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/01/2021 |
| Nassour, William | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2021 |
| Nassour, William | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2021 |
| Peterson, Forrest | Individual | Corporate Officer | NOT APPLICABLE | 08/01/2019 |
| Port, Barry | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 09/12/2025 |
| Standard Bearer Healthcare Op, LP | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Statler Health Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| The Ensign Group INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Ventura Medstaff, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/01/2019 |
All 16 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain The Ensign Group — 342 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 341 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Sante of Surprise | 0.8 mi | Surprise, AZ | ★★★★☆ | 4/5 | |
| Sun Health Grandview Care Center | 1.0 mi | Sun City West, AZ | ★★★★★ | 5/5 | |
| Sun West Choice Healthcare & Rehab | 1.4 mi | Sun City West, AZ | ★★★★★ | 4/5 | |
| Sun City Post Acute | 5.8 mi | Sun City, AZ | ★★★★☆ | 3/5 | |
| Sunview Respiratory and Rehabilitation | 5.9 mi | Youngtown, AZ | ★★☆☆☆ | 1/5 | abuseSFF |
| Lake Pleasant Post Acute Rehabilitation Center | 6.0 mi | Peoria, AZ | ★★★★☆ | 3/5 | |
| Boswell Transitional Care of Cascadia | 6.0 mi | Sun City, AZ | ★★★★★ | 4/5 | |
| Freedom Plaza Care Center | 7.5 mi | Peoria, AZ | ★★★★★ | 5/5 | |
| Peoria Post Acute and Rehabilitation | 7.5 mi | Peoria, AZ | ★★★★☆ | 4/5 | |
| Az - Rio Vista Post Acute and Rehabilitation | 8.1 mi | Peoria, AZ | ★★★★★ | 4/5 | |
| Immanuel Campus of Care | 8.2 mi | Peoria, AZ | ★★★☆☆ | 2/5 | abuse |
| Center at Arrowhead, LLC | 9.2 mi | Glendale, AZ | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 035297.
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