Center at Arrowhead, LLC

Name: Center at Arrowhead, LLC
Address: 7201 W CAMINO SAN XAVIER AVE, Glendale, AZ, 85308, US
Telephone: 6237736100

7201 W Camino San Xavier Ave, Glendale, AZ 85308 · Maricopa County · 96 certified beds · avg 63 residents/day · certified since Oct 14, 2015

Part of chain: VERITAS MANAGEMENT GROUP (13 facilities, chain avg rating 4.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.61

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 2, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 2, 2025	E · Potential for harm, repeated	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
May 2, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 2, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 2, 2025	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Feb 15, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Feb 15, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Sep 20, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Nov 10, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 10, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 10, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Nov 10, 2022	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Nov 10, 2022	D · Potential for harm, one-off	The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 5).

Year	Citations	Worst severity that year
2022	5	D
2023	1	D
2024	2	D
2025	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.61	3.97	3.95	bottom 45% in Arizona; bottom 42% in the U.S.
Registered Nurse hours	0.41	0.69	0.69	bottom 16% in Arizona; bottom 23% in the U.S.
Weekend total nurse staffing	3.33	3.50	3.50	top 40% in Arizona; bottom 49% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.43	0.49	0.48	top 46% in Arizona; top 43% in the U.S.
Total nursing staff turnover (%)	72.0	45.2	45.8	bottom 3% in Arizona; bottom 5% in the U.S.
RN turnover (%)	54.5	43.6	42.9	bottom 29% in Arizona; bottom 29% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.35, RN 0.49, weekend 4.01. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Aldridge, Patricia	Individual	Contracted Managing Employee	NOT APPLICABLE	02/02/2015
Dunlap, Robert	Individual	Corporate Director	NOT APPLICABLE	02/02/2015
Gaylor, Patrick	Individual	Corporate Director	NOT APPLICABLE	02/02/2015
Ott, David	Individual	Corporate Director	NOT APPLICABLE	02/02/2015
Senkoff, Alexander	Individual	Corporate Director	NOT APPLICABLE	02/02/2015
Veritas Management Group LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/02/2015
Williams, Candyce	Individual	Corporate Director	NOT APPLICABLE	02/02/2015

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Where do you post your daily staffing numbers, and can I see today's?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Advanced Health Care of Glendale	1.2 mi	Glendale, AZ	★★★★★	4/5
Freedom Plaza Care Center	3.2 mi	Peoria, AZ	★★★★★	5/5
Life Care Center of North Glendale	3.2 mi	Glendale, AZ	★★★★★	4/5
Peoria Post Acute and Rehabilitation	3.4 mi	Peoria, AZ	★★★★☆	4/5
Sun City Post Acute	3.5 mi	Sun City, AZ	★★★★☆	3/5
Lake Pleasant Post Acute Rehabilitation Center	4.0 mi	Peoria, AZ	★★★★☆	3/5
Boswell Transitional Care of Cascadia	4.8 mi	Sun City, AZ	★★★★★	4/5
Immanuel Campus of Care	5.5 mi	Peoria, AZ	★★★☆☆	2/5	abuse
Sunview Respiratory and Rehabilitation	5.6 mi	Youngtown, AZ	★★☆☆☆	1/5	abuseSFF
Agave Grove Post Acute	5.6 mi	Glendale, AZ	★★☆☆☆	2/5	abuse
Az - Rio Vista Post Acute and Rehabilitation	6.2 mi	Peoria, AZ	★★★★★	4/5
Horizon Post Acute and Rehabilitation Center	6.4 mi	Glendale, AZ	★★★☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Glendale →

Facility data as of CMS processing date 2026-08-01. CCN 035289.

The Care File

Visit checklist — Center at Arrowhead, LLC

7201 W Camino San Xavier Ave, Glendale, AZ 85308 · 6237736100

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035289 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)