How to file a complaint about care →
No fines or payment denials in the published 3-year window.
Center at Arrowhead, LLC
7201 W Camino San Xavier Ave, Glendale, AZ 85308 (opens Google Maps) · Maricopa County · (623) 773-6100· 96 certified beds · avg 63 residents/day · certified since Oct 14, 2015 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: VERITAS MANAGEMENT GROUP (13 facilities, chain avg rating 4.2★)
4/5
Health inspection rating (on-site)
inspected May 2, 2025
0
Serious findings on record
$0
Fines, last 3 years
3.61
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. F-0881
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
View all 13 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 2, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| May 2, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881 |
| May 2, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| May 2, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| May 2, 2025 | D · Potential for more than minimal harm, isolated | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Sep 20, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Nov 10, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Nov 10, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Nov 10, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Nov 10, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Nov 10, 2022 | D · Potential for more than minimal harm, isolated | The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases. · F-0885 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 5).
All citationsSerious citations (G–L)
2022
All citations: 5
Serious citations (G–L): 0
2023
All citations: 1
Serious citations (G–L): 0
2024
All citations: 2
Serious citations (G–L): 0
2025
All citations: 5
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 5 | 0 | D |
| 2023 | 1 | 0 | D |
| 2024 | 2 | 0 | D |
| 2025 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityArizona averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.61
Arizona average: 3.97
U.S. average: 3.95
Registered Nurse hours
This facility: 0.41
Arizona average: 0.69
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.33
Arizona average: 3.50
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.61 | 3.97 | 3.95 | bottom 45% in Arizona; bottom 42% in the U.S. |
| Registered Nurse hours | 0.41 | 0.69 | 0.69 | bottom 16% in Arizona; bottom 23% in the U.S. |
| Weekend total nurse staffing | 3.33 | 3.50 | 3.50 | top 40% in Arizona; bottom 49% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.43 | 0.49 | 0.48 | top 46% in Arizona; top 43% in the U.S. |
| Total nursing staff turnover (%) | 72.0 | 45.2 | 45.8 | bottom 3% in Arizona; bottom 5% in the U.S. |
| RN turnover (%) | 54.5 | 43.6 | 42.9 | bottom 29% in Arizona; bottom 29% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.35, RN 0.49, weekend 4.01.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.35 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Center at Arrowhead, LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Aldridge, Patricia | Individual | Contracted Managing Employee | NOT APPLICABLE | 02/02/2015 |
| Dunlap, Robert | Individual | Corporate Director | NOT APPLICABLE | 02/02/2015 |
| Gaylor, Patrick | Individual | Corporate Director | NOT APPLICABLE | 02/02/2015 |
| Ott, David | Individual | Corporate Director | NOT APPLICABLE | 02/02/2015 |
| Senkoff, Alexander | Individual | Corporate Director | NOT APPLICABLE | 02/02/2015 |
| Veritas Management Group LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/02/2015 |
| Williams, Candyce | Individual | Corporate Director | NOT APPLICABLE | 02/02/2015 |
All 7 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain Veritas Management Group — 13 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- The Center at Tucson — Tucson, AZ · overall 5/5
- The Center at Val Vista, LLC — Gilbert, AZ · overall 5/5
- Center at Centennial, the — Colorado Springs, CO · overall 5/5
- Center at Centerplace, LLC, the — Greeley, CO · overall 2/5
- Center at Lincoln, LLC, the — Parker, CO · overall 2/5
- Center at Northridge, LLC, the — Westminster, CO · overall 5/5
- The Center at Cordera — Colorado Springs, CO · overall 4/5
- Center at Eden Hill, LLC — Dover, DE · overall 5/5
Listed by state, then facility name — not a ranking. Showing 8 of the 12 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 72% total nursing staff turnover here — who on the care team has been with you longest?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 44 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Advanced Health Care of Glendale | 1.2 mi | Glendale, AZ | ★★★★★ | 4/5 | |
| Freedom Plaza Care Center | 3.2 mi | Peoria, AZ | ★★★★★ | 5/5 | |
| Life Care Center of North Glendale | 3.2 mi | Glendale, AZ | ★★★★★ | 4/5 | |
| Peoria Post Acute and Rehabilitation | 3.4 mi | Peoria, AZ | ★★★★☆ | 4/5 | |
| Sun City Post Acute | 3.5 mi | Sun City, AZ | ★★★★☆ | 3/5 | |
| Lake Pleasant Post Acute Rehabilitation Center | 4.0 mi | Peoria, AZ | ★★★★☆ | 3/5 | |
| Boswell Transitional Care of Cascadia | 4.8 mi | Sun City, AZ | ★★★★★ | 4/5 | |
| Immanuel Campus of Care | 5.5 mi | Peoria, AZ | ★★★☆☆ | 2/5 | abuse |
| Sunview Respiratory and Rehabilitation | 5.6 mi | Youngtown, AZ | ★★☆☆☆ | 1/5 | abuseSFF |
| Agave Grove Post Acute | 5.6 mi | Glendale, AZ | ★★☆☆☆ | 2/5 | abuse |
| Az - Rio Vista Post Acute and Rehabilitation | 6.2 mi | Peoria, AZ | ★★★★★ | 4/5 | |
| Horizon Post Acute and Rehabilitation Center | 6.4 mi | Glendale, AZ | ★★★☆☆ | 2/5 | abuse |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Chandler Post Acute and Rehabilitation — Chandler, AZ · overall 4/5
- Christian Care Nursing Center — Phoenix, AZ · overall 4/5
- Citadel Post Acute — Mesa, AZ · overall 5/5
- Citrus Heights Respiratory and Rehabilitation — Mesa, AZ · overall 3/5
- Coronado Healthcare Center — Phoenix, AZ · overall 5/5
- Desert Blossom Health & Rehab Center — Mesa, AZ · overall 5/5
- Desert Cove Nursing Center — Chandler, AZ · overall 2/5abuse
- Desert Haven Care Center — Phoenix, AZ · overall 1/5abuse
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 035289.