Sante of Surprise

Name: Sante of Surprise
Address: 14775 WEST YORKSHIRE DRIVE, Surprise, AZ, 85374, US
Telephone: 6235945050

14775 West Yorkshire Drive, Surprise, AZ 85374 · Maricopa County · 70 certified beds · avg 68 residents/day · certified since Oct 24, 2011

Part of chain: SANTE (5 facilities, chain avg rating 4.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.15

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 28, 2026	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 28, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Jul 3, 2024	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Jul 3, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jul 3, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jul 3, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jul 3, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Jul 3, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Jul 3, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 2).

Year	Citations	Worst severity that year
2023	1	D
2024	7	D
2026	2	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.15	3.97	3.95	top 27% in Arizona; top 34% in the U.S.
Registered Nurse hours	1.02	0.69	0.69	top 14% in Arizona; top 15% in the U.S.
Weekend total nurse staffing	3.47	3.50	3.50	top 35% in Arizona; top 44% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.73	0.49	0.48	top 17% in Arizona; top 15% in the U.S.
Total nursing staff turnover (%)	41.8	45.2	45.8	top 36% in Arizona; top 41% in the U.S.
RN turnover (%)	45.0	43.6	42.9	bottom 48% in Arizona; bottom 44% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.56, RN 1.12, weekend 3.80. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Hansen, Charles	Individual	5% or Greater Direct Ownership Interest	—	09/19/2011
Munch Tooke, LLC	Organization	5% or Greater Direct Ownership Interest	—	09/19/2011
Munch, Michael	Individual	5% or Greater Direct Ownership Interest	—	09/19/2011
RDW Arizona LLC	Organization	5% or Greater Direct Ownership Interest	—	09/19/2011
Schaefer, Jacob	Individual	5% or Greater Direct Ownership Interest	—	01/01/2022
SP Re Surprise LLC	Organization	5% or Greater Direct Ownership Interest	—	09/19/2011
SP Surprise LLC	Organization	5% or Greater Direct Ownership Interest	—	09/19/2011
Sterling & Jacqueline Holdings,llc	Organization	5% or Greater Direct Ownership Interest	—	01/01/2022
Tooke, Arthur	Individual	5% or Greater Direct Ownership Interest	—	09/19/2011
Wasser & Winters Co	Organization	5% or Greater Direct Ownership Interest	—	09/19/2011
Winters, Jess	Individual	5% or Greater Direct Ownership Interest	—	09/19/2011
Ingels, Shannon	Individual	Contracted Managing Employee	NOT APPLICABLE	10/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you track that every resident's quarterly assessment happens on time?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Sun Health Grandview Care Center	0.2 mi	Sun City West, AZ	★★★★★	5/5
Surprise Health and Rehabilitation Center	0.8 mi	Surprise, AZ	★★★★★	4/5
Sun West Choice Healthcare & Rehab	1.2 mi	Sun City West, AZ	★★★★★	4/5
Sun City Post Acute	5.8 mi	Sun City, AZ	★★★★☆	3/5
Lake Pleasant Post Acute Rehabilitation Center	5.8 mi	Peoria, AZ	★★★★☆	3/5
Sunview Respiratory and Rehabilitation	6.4 mi	Youngtown, AZ	★★☆☆☆	1/5	abuseSFF
Boswell Transitional Care of Cascadia	6.5 mi	Sun City, AZ	★★★★★	4/5
Freedom Plaza Care Center	7.8 mi	Peoria, AZ	★★★★★	5/5
Peoria Post Acute and Rehabilitation	7.9 mi	Peoria, AZ	★★★★☆	4/5
Az - Rio Vista Post Acute and Rehabilitation	8.7 mi	Peoria, AZ	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Surprise →

Facility data as of CMS processing date 2026-08-01. CCN 035282.

The Care File

Visit checklist — Sante of Surprise

14775 West Yorkshire Drive, Surprise, AZ 85374 · 6235945050

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you track that every resident's quarterly assessment happens on time?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035282 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)