Mirabella at Asu

Name: Mirabella at Asu
Address: 65 EAST UNIVERSITY AVENUE, Tempe, AZ, 85281, US
Telephone: 6027777701

65 East University Avenue, Tempe, AZ 85281 · Maricopa County · 21 certified beds · avg 17 residents/day · certified since Sep 9, 2021

Part of chain: PACIFIC RETIREMENT SERVICES (10 facilities, chain avg rating 4.6★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

8.19

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 14, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Aug 8, 2025	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Aug 8, 2025	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Aug 8, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 8, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 8, 2025	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Aug 8, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Nov 29, 2023	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Oct 13, 2022	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Oct 13, 2022	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Oct 13, 2022	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 6).

Year	Citations	Worst severity that year
2022	3	E
2023	1	E
2025	7	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	8.19	3.97	3.95	top 1% in Arizona; top 1% in the U.S.
Registered Nurse hours	2.41	0.69	0.69	top 1% in Arizona; top 1% in the U.S.
Weekend total nurse staffing	6.99	3.50	3.50	top 1% in Arizona; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.23	0.49	0.48	top 3% in Arizona; top 3% in the U.S.
Total nursing staff turnover (%)	61.5	45.2	45.8	bottom 8% in Arizona; bottom 14% in the U.S.
RN turnover (%)	58.3	43.6	42.9	bottom 22% in Arizona; bottom 24% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 7.02, RN 2.07, weekend 6.00. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Desanto, Virginia	Individual	Corporate Officer	NOT APPLICABLE	07/21/2016
Dillon, Daniel	Individual	Corporate Officer	NOT APPLICABLE	01/29/2020
Dorough, Thomas	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2020
Jolly, Edward	Individual	Corporate Officer	NOT APPLICABLE	07/21/2016
Mayers, Robert	Individual	Corporate Officer	NOT APPLICABLE	10/28/2019
Pacific Retirement Services INC	Organization	Operational/Managerial Control	NOT APPLICABLE	04/01/2020
Sholty, Eric	Individual	Corporate Officer	NOT APPLICABLE	07/23/2020
Washington Federal	Organization	5% or Greater Security Interest	NOT APPLICABLE	08/16/2016
Wilson, Doug	Individual	Corporate Officer	NOT APPLICABLE	07/21/2016

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Plaza Healthcare	3.7 mi	Scottsdale, AZ	★★★★★	5/5
Tempe Post Acute	3.8 mi	Tempe, AZ	★★★★★	5/5
Rehab at Scottsdale Village Square	3.9 mi	Scottsdale, AZ		—/5	abuseSFF
Friendship Village of Tempe	4.0 mi	Tempe, AZ	★★★☆☆	4/5
Haven of Scottsdale	4.5 mi	Scottsdale, AZ	★★☆☆☆	1/5
Osborn Health and Rehabilitation	4.6 mi	Scottsdale, AZ	★★★★★	5/5
Heritage Court Post Acute of Scottsdale	4.6 mi	Scottsdale, AZ	★★★☆☆	2/5	abuse
Resolve Harmony Center, LLC	5.6 mi	Phoenix, AZ	★☆☆☆☆	1/5	abuse
Sandridge Post Acute	5.8 mi	Mesa, AZ	★★★☆☆	2/5
River Park Post Acute	6.1 mi	Chandler, AZ	★★★★★	4/5
Haven Health Sky Harbor, LLC	6.1 mi	Phoenix, AZ	★★☆☆☆	1/5
Desert Haven Care Center	6.1 mi	Phoenix, AZ	★☆☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

All facilities in Tempe →

Facility data as of CMS processing date 2026-08-01. CCN 035300.

The Care File

Visit checklist — Mirabella at Asu

65 East University Avenue, Tempe, AZ 85281 · 6027777701

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035300 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)