Osborn Health and Rehabilitation

Name: Osborn Health and Rehabilitation
Address: 3333 NORTH CIVIC CENTER PLAZA, Scottsdale, AZ, 85251, US
Telephone: 4809941333

3333 North Civic Center Plaza, Scottsdale, AZ 85251 · Maricopa County · 130 certified beds · avg 118 residents/day · certified since May 7, 1981

Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.10

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (8)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 16, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jul 11, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Oct 10, 2024	E · Potential for harm, repeated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Oct 10, 2024	E · Potential for harm, repeated	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 29, 2023	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Sep 29, 2023	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 1).

Year	Citations	Worst severity that year
2023	3	E
2024	3	E
2025	1	D
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.10	3.97	3.95	top 28% in Arizona; top 35% in the U.S.
Registered Nurse hours	0.55	0.69	0.69	bottom 37% in Arizona; bottom 45% in the U.S.
Weekend total nurse staffing	3.64	3.50	3.50	top 31% in Arizona; top 36% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.42	0.49	0.48	top 48% in Arizona; top 44% in the U.S.
Total nursing staff turnover (%)	58.1	45.2	45.8	bottom 19% in Arizona; bottom 19% in the U.S.
RN turnover (%)	46.7	43.6	42.9	bottom 43% in Arizona; bottom 41% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.20, RN 0.56, weekend 3.73. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Burnam, Soon	Individual	Corporate Officer	NOT APPLICABLE	09/25/2006
Caretrust GP LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/25/2006
Caretrust Reit INC	Organization	ADP of the SNF	NOT APPLICABLE	09/25/2006
Ctr Partnership LP	Organization	ADP of the SNF	NOT APPLICABLE	09/25/2006
Ensign Services INC	Organization	ADP of the SNF	NOT APPLICABLE	09/25/2006
Keetch, Chad	Individual	Corporate Officer	NOT APPLICABLE	03/01/2011
Monks, Chandler	Individual	Corporate Officer	NOT APPLICABLE	09/09/2024
Peterson, Forrest	Individual	Corporate Director	NOT APPLICABLE	09/25/2018
Port, Barry	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/09/2025
RB Heights Health Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/25/2006
Sato, Ami	Individual	Corporate Officer	NOT APPLICABLE	09/09/2024
Sessions, Troy	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/20/2019
Sessions, Troy	Individual	Operational/Managerial Control	NOT APPLICABLE	03/20/2019
Sessions, Troy	Individual	ADP of the SNF	NOT APPLICABLE	03/20/2019
Srivastava, Vinee	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/02/2023
Srivastava, Vinee	Individual	Operational/Managerial Control	NOT APPLICABLE	05/02/2023
Srivastava, Vinee	Individual	ADP of the SNF	NOT APPLICABLE	05/02/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Haven of Scottsdale	0.0 mi	Scottsdale, AZ	★★☆☆☆	1/5
Heritage Court Post Acute of Scottsdale	0.1 mi	Scottsdale, AZ	★★★☆☆	2/5	abuse
Rehab at Scottsdale Village Square	0.8 mi	Scottsdale, AZ		—/5	abuseSFF
Plaza Healthcare	1.9 mi	Scottsdale, AZ	★★★★★	5/5
Mirabella at Asu	4.6 mi	Tempe, AZ	★★★☆☆	3/5
Desert Haven Care Center	5.8 mi	Phoenix, AZ	★☆☆☆☆	1/5	abuse
Sandridge Post Acute	5.8 mi	Mesa, AZ	★★★☆☆	2/5
Desert Terrace Healthcare Center	6.4 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
Advance Health Care of Scottsdale	6.6 mi	Scottsdale, AZ	★★★★★	4/5
Friendship Village of Tempe	6.8 mi	Tempe, AZ	★★★☆☆	4/5
Life Care Center of Scottsdale	7.2 mi	Scottsdale, AZ	★★★★★	4/5
Haven Health Sky Harbor, LLC	7.3 mi	Phoenix, AZ	★★☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Scottsdale →

Facility data as of CMS processing date 2026-08-01. CCN 035076.

The Care File

Visit checklist — Osborn Health and Rehabilitation

3333 North Civic Center Plaza, Scottsdale, AZ 85251 · 4809941333

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035076 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)