Saratoga Retirement Community Health Center

Name: Saratoga Retirement Community Health Center
Address: 14500 FRUITVALE AVENUE, Saratoga, CA, 95070, US
Telephone: 4087417100

14500 Fruitvale Avenue, Saratoga, CA 95070 · Santa Clara County · 94 certified beds · avg 74 residents/day · certified since Nov 1, 1988

Part of chain: PACIFIC RETIREMENT SERVICES (10 facilities, chain avg rating 4.6★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.81

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 25, 2025	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · from a complaint
Jan 17, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Jan 8, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 21, 2022	E · Potential for harm, repeated	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Oct 21, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 21, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 21, 2022	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Oct 21, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 21, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Oct 21, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 21, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 6, 2020	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 6, 2020	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Feb 6, 2020	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Feb 6, 2020	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Feb 6, 2020	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Feb 6, 2020	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 6, 2020	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Feb 6, 2020	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Feb 6, 2020	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (8 → 1).

Year	Citations	Worst severity that year
2020	9	E
2022	8	E
2025	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.81	4.31	3.95	top 19% in California; top 16% in the U.S.
Registered Nurse hours	0.67	0.61	0.69	top 27% in California; top 40% in the U.S.
Weekend total nurse staffing	4.46	3.90	3.50	top 15% in California; top 13% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.46	0.51	0.48	top 36% in California; top 38% in the U.S.
Total nursing staff turnover (%)	23.9	36.7	45.8	top 15% in California; top 6% in the U.S.
RN turnover (%)	30.0	38.1	42.9	top 38% in California; top 29% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.32, RN 0.60, weekend 4.01. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Allen, Raymond	Individual	Corporate Director	NOT APPLICABLE	04/15/2013
Bbva USA	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	07/14/2016
Bbva USA	Organization	5% or Greater Security Interest	NOT APPLICABLE	07/14/2016
Link, Raymond	Individual	Corporate Director	NOT APPLICABLE	05/01/2008
Oliver, Robin	Individual	Corporate Director	NOT APPLICABLE	05/01/2006
Olson, Terry	Individual	Corporate Director	NOT APPLICABLE	05/01/2012
PRS Management INC	Organization	Operational/Managerial Control	NOT APPLICABLE	08/01/1999
Reed, David	Individual	Corporate Director	NOT APPLICABLE	05/19/2013
Sholty, Eric	Individual	Corporate Officer	NOT APPLICABLE	05/27/2018
Stel, Sarah	Individual	W-2 Managing Employee	NOT APPLICABLE	04/27/2020
Worth, Gerald	Individual	Corporate Director	NOT APPLICABLE	06/01/2002

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Where do you post your daily staffing numbers, and can I see today's?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
The Villas at Saratoga Skilled Nsg & Assisted LVG	1.1 mi	Saratoga, CA	★☆☆☆☆	1/5
Childrens HC Org No Ca Saratoga Pediatric Subacute	1.5 mi	Saratoga, CA	★★★★★	4/5
Vasona Creek Healthcare Center	2.7 mi	Los Gatos, CA	★★☆☆☆	3/5
The Terraces of Los Gatos	3.0 mi	Los Gatos, CA	★★★★★	5/5
Westwood Post Acute	3.0 mi	San Jose, CA	★★☆☆☆	1/5
Woodlands Healthcare Center	3.3 mi	Los Gatos, CA	★★★★★	5/5
Plum Tree Care Center	3.3 mi	San Jose, CA	★★★★★	4/5
Stonebrook Health and Rehabilitation	3.3 mi	Los Gatos, CA	★★★★★	4/5
Childrens HC Org No Ca -Pediatric Hospital D/P SNF	3.3 mi	Campbell, CA	★★★★★	5/5
Baywood Post Acute	3.5 mi	Campbell, CA	★★★☆☆	3/5
Camden Postacute Care, INC	3.6 mi	Campbell, CA	★★★★☆	3/5
Creekside Post-Acute	4.4 mi	San Jose, CA	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Saratoga →

Facility data as of CMS processing date 2026-08-01. CCN 555343.

The Care File

Visit checklist — Saratoga Retirement Community Health Center

14500 Fruitvale Avenue, Saratoga, CA 95070 · 4087417100

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555343 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)