Complete Care at Shrewsbury LLC

Name: Complete Care at Shrewsbury LLC
Address: 89 AVENUE AT THE COMMON, Shrewsbury, NJ, 07702, US
Telephone: 7326765800

89 Avenue at the Common, Shrewsbury, NJ 07702 · Monmouth County · 140 certified beds · avg 108 residents/day · certified since Mar 14, 1972

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

2/5

Health inspection rating (on-site)

Serious findings on record

$53,780

Fines, last 3 years

3.20

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · May 30, 2024 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Jul 2, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (30)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 25, 2025	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Sep 25, 2025	E · Potential for harm, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 25, 2025	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 25, 2025	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
Jan 16, 2025	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint
Jul 23, 2024	D · Potential for harm, one-off	The facility hired someone with an official finding of abuse, neglect, exploitation, or theft against them. Facilities are not allowed to employ people with such findings. · from a complaint
May 30, 2024	▲ J · Immediate jeopardy, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 30, 2024	E · Potential for harm, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · from a complaint
May 30, 2024	E · Potential for harm, repeated	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Mar 10, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 10, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 10, 2022	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Mar 10, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Mar 10, 2022	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (12 → 11).

Year	Citations	Serious (G–L)	Worst severity that year
2022	5	0	E
2024	13	1	J ▲
2025	12	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $53,780.

Date	Type	Amount / length
May 30, 2024	Fine	$53,780

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Jersey avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.20	3.88	3.95	bottom 14% in New Jersey; bottom 21% in the U.S.
Registered Nurse hours	0.42	0.67	0.69	bottom 25% in New Jersey; bottom 25% in the U.S.
Weekend total nurse staffing	3.07	3.53	3.50	bottom 29% in New Jersey; bottom 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.36	0.50	0.48	bottom 42% in New Jersey; bottom 43% in the U.S.
Total nursing staff turnover (%)	47.1	39.7	45.8	bottom 28% in New Jersey; bottom 44% in the U.S.
RN turnover (%)	56.3	37.7	42.9	bottom 15% in New Jersey; bottom 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.72, RN 0.49, weekend 3.56. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
PC HMH Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	03/16/2023
PC HMH Opco Holdngs LLC	Organization	5% or Greater Direct Ownership Interest	100%	03/16/2023
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	03/16/2023
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/16/2023
Eef Capital LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
Gibbs, Jason	Individual	Operational/Managerial Control	NOT APPLICABLE	03/16/2023
Gibbs, Jason	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2023
Hoch, Robert	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/16/2023
Hoch, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	03/16/2023
Jurewicz, Stephen	Individual	Operational/Managerial Control	NOT APPLICABLE	03/16/2023
Jurewicz, Stephen	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2023
Mercado, Wanda	Individual	Operational/Managerial Control	NOT APPLICABLE	03/16/2023
Mercado, Wanda	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2023
Patti, Ychele	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2023
PC HMH Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
PC HMH Propco Intermediate 9 LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
PC HMH Topco Propco Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
Peace Capital Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
Sabella, Sabrina	Individual	Operational/Managerial Control	NOT APPLICABLE	03/16/2023
Shrewsbury Propco Holdco LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Atrium at Navesink Harbor, the	0.5 mi	Red Bank, NJ	★★☆☆☆	1/5
Redbank Center for Rehabilitation and Healing	1.3 mi	Red Bank, NJ	★★☆☆☆	2/5
Shore Pointe Care Center	3.8 mi	Eatontown, NJ	★☆☆☆☆	1/5
De la Salle Hall	4.0 mi	Lincroft, NJ	★★★★★	4/5
Careone at Middletown	4.6 mi	Atlantic Highlands, NJ	★★☆☆☆	2/5
Jersey Shore Center	4.9 mi	Eatontown, NJ	★★★★☆	3/5
Complete Care at Monmouth, LLC	5.4 mi	Long Branch, NJ	★★☆☆☆	2/5
Arnold Walter Nursing & Rehabilitation Center	6.7 mi	Hazlet, NJ	★★★☆☆	2/5
Careone at Holmdel	7.3 mi	Holmdel, NJ	★★★★★	4/5
Complete Care at Bayshore LLC	8.1 mi	Holmdel, NJ	★★★★☆	3/5
Laurel Bay Health & Rehabilitation Center	8.2 mi	Keansburg, NJ	★★☆☆☆	2/5
Anchor Care and Rehabilitation Center	8.4 mi	Hazlet, NJ	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Shrewsbury →

Facility data as of CMS processing date 2026-08-01. CCN 315136.

The Care File

Visit checklist — Complete Care at Shrewsbury LLC

89 Avenue at the Common, Shrewsbury, NJ 07702 · 7326765800

Health inspection rating 2/5 · CMS overall 3/5· Fines (3y): $53,780

Most serious findings on record:

▲ May 30, 2024 (F-0600, Immediate jeopardy, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 315136 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)