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Complete Care at West Caldwell LLC
165 Fairfield Ave, West Caldwell, NJ 07006 (opens Google Maps) · Essex County · (973) 226-1100· 180 certified beds · avg 154 residents/day · certified since Oct 1, 1987 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
3/5
Health inspection rating (on-site)
inspected Mar 21, 2025
0
Serious findings on record
$0
Fines, last 3 years
3.50
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 9 inspection findings. Open the full record below to read every finding.
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610
The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. F-0835
The facility did not have a proper governing body legally responsible for its policies and operations, or that body failed to appoint a properly licensed administrator to manage the facility. F-0837
View all 9 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 26, 2025 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Mar 21, 2025 | F · Potential for more than minimal harm, widespread | The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · F-0835 |
| Mar 21, 2025 | F · Potential for more than minimal harm, widespread | The facility did not have a proper governing body legally responsible for its policies and operations, or that body failed to appoint a properly licensed administrator to manage the facility. · F-0837 |
| Mar 21, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint · F-0698 |
| Mar 21, 2025 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Mar 21, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697 |
| Mar 21, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Oct 30, 2020 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Oct 30, 2020 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Inspection trend by year
All citationsSerious citations (G–L)
2020
All citations: 2
Serious citations (G–L): 0
2025
All citations: 7
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 2 | 0 | D |
| 2025 | 7 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityNew Jersey averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.50
New Jersey average: 3.88
U.S. average: 3.95
Registered Nurse hours
This facility: 0.45
New Jersey average: 0.67
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.19
New Jersey average: 3.53
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New Jersey avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.50 | 3.88 | 3.95 | bottom 40% in New Jersey; bottom 37% in the U.S. |
| Registered Nurse hours | 0.45 | 0.67 | 0.69 | bottom 30% in New Jersey; bottom 29% in the U.S. |
| Weekend total nurse staffing | 3.19 | 3.53 | 3.50 | bottom 41% in New Jersey; bottom 41% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.30 | 0.50 | 0.48 | bottom 30% in New Jersey; bottom 32% in the U.S. |
| Total nursing staff turnover (%) | 51.7 | 39.7 | 45.8 | bottom 18% in New Jersey; bottom 32% in the U.S. |
| RN turnover (%) | 62.5 | 37.7 | 42.9 | bottom 10% in New Jersey; bottom 19% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.44, RN 0.44, weekend 3.14.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.44 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at West Caldwell LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Des Capital LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/03/2023 |
| JRK Investments LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/03/2023 |
| Klugman, Jacob | Individual | Indirect Ownership Interest | NOT APPLICABLE | 11/03/2023 |
| PC HMH Holdings 2 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 11/03/2023 |
| PC HMH Opco Holdings 2 LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 11/03/2023 |
| Peace Capital Holdings LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/03/2023 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 11/03/2023 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 11/03/2023 |
| Sternbuch, Daniel | Individual | Indirect Ownership Interest | NOT APPLICABLE | 11/03/2023 |
| Allam, Naveen | Individual | ADP of the SNF | NOT APPLICABLE | 02/10/2025 |
| Chmura- Saez, Patricia | Individual | ADP of the SNF | NOT APPLICABLE | 11/03/2023 |
| Des Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/03/2023 |
| Guglielmo, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/03/2023 |
| JRK Investments LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/03/2023 |
| Klugman, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 11/03/2023 |
| PC HMH Holdings 2 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/03/2023 |
| PC HMH Propco Holdings 2 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/03/2023 |
| Peace Capital Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/03/2023 |
| Saidi, Eran | Individual | ADP of the SNF | NOT APPLICABLE | 01/29/2025 |
| SMS 2021 Trust | Organization | ADP of the SNF | NOT APPLICABLE | 11/03/2023 |
Showing 20 of 24 parties CMS has on file for this facility; 4 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Complete Care at Westfield, LLC — Westfield, NJ · overall 4/5
- Complete Care at Woodlands — Plainfield, NJ · overall 5/5
- Complete Care at Berkshire LLC — Reading, PA · overall 4/5
- Complete Care at Harston Hall LLC — Flourtown, PA · overall 1/5
- Complete Care at Lehigh LLC — Macungie, PA · overall 3/5
- Complete Care at Care Age — Brookfield, WI · overall 1/5
- Complete Care at Christian Home LLC — Waupun, WI · overall 2/5
- Complete Care at Germantown — Germantown, WI · overall 4/5
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What were the findings behind this administration citation, and what has leadership changed since?"
- "Who owns and governs this facility, and how long has the current administrator been here?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
- "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the New Jersey midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 52% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 24 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 181 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Lutheran Social Ministries Cranes Mill | 1.3 mi | West Caldwell, NJ | ★★★★★ | 4/5 | |
| St Catherine of Siena | 1.9 mi | Caldwell, NJ | ★★★☆☆ | 3/5 | |
| Arbor Glen Center | 2.8 mi | Cedar Grove, NJ | ★★☆☆☆ | 2/5 | |
| Alaris Health at Cedar Grove | 2.9 mi | Cedar Grove, NJ | ★★★★☆ | 3/5 | |
| Canterbury at Cedar Grove | 3.1 mi | Cedar Grove, NJ | ★★★☆☆ | 3/5 | |
| Green Hill | 3.1 mi | West Orange, NJ | ★★☆☆☆ | 2/5 | |
| Complete Care at St Vincents LLC | 3.3 mi | Cedar Grove, NJ | ★★★★★ | 5/5 | |
| Complete Care at Cedar Grove | 3.6 mi | Cedar Grove, NJ | ★★★★☆ | 3/5 | |
| Lincoln Park Care Center | 4.1 mi | Lincoln Park, NJ | ★☆☆☆☆ | 1/5 | |
| Family of Caring Healthcare at Montclair | 4.2 mi | Montclair, NJ | ★★★★☆ | 4/5 | |
| Lincoln Park Renaissance | 4.2 mi | Lincoln Park, NJ | ★★★★☆ | 3/5 | |
| Complete Care at Summit Ridge | 4.8 mi | West Orange, NJ | ★★★★☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Essex, NJ — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Daughters of Israel Pleasant Valley Home — West Orange, NJ · overall 3/5
- Forest Hills Center for Rehabilitation and Healing — Newark, NJ · overall 2/5
- Grove Park Healthcare and Rehabilitation Center — East Orange, NJ · overall 2/5
- Inglemoor Rehabilitation and Care Center — Livingston, NJ · overall 5/5
- Job Haines Home for Aged People — Bloomfield, NJ · overall 5/5
- Livingston Post Acute Care — Livingston, NJ · overall 2/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 315247.