Complete Care at Summit Ridge

Name: Complete Care at Summit Ridge
Address: 20 SUMMIT STREET, West Orange, NJ, 07052, US
Telephone: 9737362000

20 Summit Street, West Orange, NJ 07052 · Essex County · 152 certified beds · avg 146 residents/day · certified since Jul 1, 1973

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.50

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 20, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Nov 20, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Nov 20, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
May 27, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 27, 2025	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
May 27, 2025	D · Potential for harm, one-off	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.
May 27, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
May 27, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 27, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
May 27, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 27, 2025	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Apr 4, 2023	F · Potential for harm, facility-wide	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Apr 4, 2023	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Apr 4, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 4, 2023	E · Potential for harm, repeated	The facility did not perform required COVID-19 testing on residents and staff.
Apr 4, 2023	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Apr 4, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 4, 2023	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Apr 4, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 4, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Apr 4, 2023	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Apr 4, 2023	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Apr 4, 2023	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
Apr 4, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 29, 2021	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Mar 29, 2021	B · Minimal risk, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (13 → 8).

Year	Citations	Worst severity that year
2021	2	D
2023	13	F
2025	11	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Jersey avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.50	3.88	3.95	bottom 41% in New Jersey; bottom 37% in the U.S.
Registered Nurse hours	0.51	0.67	0.69	bottom 42% in New Jersey; bottom 39% in the U.S.
Weekend total nurse staffing	3.19	3.53	3.50	bottom 40% in New Jersey; bottom 41% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.37	0.50	0.48	bottom 46% in New Jersey; bottom 47% in the U.S.
Total nursing staff turnover (%)	38.8	39.7	45.8	top 49% in New Jersey; top 33% in the U.S.
RN turnover (%)	42.1	37.7	42.9	bottom 39% in New Jersey; bottom 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.56, RN 0.52, weekend 3.23. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Eef Capital LLC	Organization	5% or Greater Direct Ownership Interest	45%	02/01/2019
Schlaff, Benny	Individual	5% or Greater Indirect Ownership Interest	23%	02/01/2019
Schlaff, Nachum	Individual	5% or Greater Indirect Ownership Interest	23%	02/01/2019
Weissman, Malka	Individual	Indirect Ownership Interest	NOT APPLICABLE	02/01/2019
Agresti, James	Individual	Operational/Managerial Control	NOT APPLICABLE	06/05/2023
Agresti, James	Individual	ADP of the SNF	NOT APPLICABLE	06/05/2023
Eef Capital LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2019
Grewal, Baljinder	Individual	Operational/Managerial Control	NOT APPLICABLE	04/06/2020
Grewal, Baljinder	Individual	ADP of the SNF	NOT APPLICABLE	04/06/2020
Levovitz, Yitzchok	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2019
Mercado, Wanda	Individual	Operational/Managerial Control	NOT APPLICABLE	10/19/2022
Oleka, Kanene	Individual	Operational/Managerial Control	NOT APPLICABLE	03/28/2022
Oleka, Kanene	Individual	ADP of the SNF	NOT APPLICABLE	03/28/2022
Peace Capital LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2019
Schlaff, Benny	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2019
Schlaff, Nachum	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2019
Stein, Shalom	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/01/2019
Stein, Shalom	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2019
Summit Care Reality LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2019
Ulysse, Rony	Individual	ADP of the SNF	NOT APPLICABLE	04/29/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"Where do you post your latest state inspection results and the ombudsman's contact information?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Daughters of Israel Pleasant Valley Home	0.4 mi	West Orange, NJ	★★★☆☆	2/5
Alaris Health at West Orange	1.1 mi	West Orange, NJ	★★★★☆	3/5
Livingston Post Acute Care	1.6 mi	Livingston, NJ	★★☆☆☆	2/5
Stratford Manor Rehabilitation and Care Center	1.6 mi	West Orange, NJ	★★★★☆	3/5
Inglemoor Rehabilitation and Care Center	1.8 mi	Livingston, NJ	★★★★★	5/5
Green Hill	2.6 mi	West Orange, NJ	★★☆☆☆	2/5
White House Healthcare and Rehabilitation Center	2.8 mi	Orange, NJ	★★★★★	4/5
Axia Care Center of Orange	3.0 mi	Orange, NJ	★☆☆☆☆	1/5
St Catherine of Siena	3.2 mi	Caldwell, NJ	★★★☆☆	3/5
Montclair Care Center	3.3 mi	Montclair, NJ	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in West Orange →

Facility data as of CMS processing date 2026-08-01. CCN 315038.

The Care File

Visit checklist — Complete Care at Summit Ridge

20 Summit Street, West Orange, NJ 07052 · 9737362000

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "Where do you post your latest state inspection results and the ombudsman's contact information?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 315038 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)