Complete Care at Shorrock

Name: Complete Care at Shorrock
Address: 75 OLD TOMS RIVER ROAD, Brick, NJ, 08723, US
Telephone: 7324511000

75 Old Toms River Road, Brick, NJ 08723 · Ocean County · 180 certified beds · avg 160 residents/day · certified since Jun 10, 1999

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.45

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, facility-wide · May 10, 2022 · F-0886

The facility did not perform required COVID-19 testing on residents and staff.

Why it matters: Without testing, COVID-19 can spread silently through a facility full of high-risk residents.

Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.

Corrected: Jun 13, 2022 (Deficient, Provider has date of correction)

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 8, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Jan 8, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Jan 8, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Jan 8, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Jan 8, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 8, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 29, 2024	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
May 29, 2024	E · Potential for harm, repeated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 29, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
May 29, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 29, 2024	E · Potential for harm, repeated	The facility did not dispose of garbage and refuse properly.
May 29, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 29, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
May 29, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
May 29, 2024	D · Potential for harm, one-off	The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit. · from a complaint
May 29, 2024	D · Potential for harm, one-off	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule. · from a complaint
May 10, 2022	▲ L · Immediate jeopardy, facility-wide	The facility did not perform required COVID-19 testing on residents and staff.
May 10, 2022	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 10, 2022	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
May 10, 2022	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 6).

Year	Citations	Serious (G–L)	Worst severity that year
2022	4	1	L ▲
2024	10	0	E
2026	6	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Jersey avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.45	3.88	3.95	bottom 36% in New Jersey; bottom 34% in the U.S.
Registered Nurse hours	0.23	0.67	0.69	bottom 2% in New Jersey; bottom 4% in the U.S.
Weekend total nurse staffing	3.07	3.53	3.50	bottom 29% in New Jersey; bottom 35% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.14	0.50	0.48	bottom 4% in New Jersey; bottom 4% in the U.S.
Total nursing staff turnover (%)	54.8	39.7	45.8	bottom 13% in New Jersey; bottom 25% in the U.S.
RN turnover (%)	42.9	37.7	42.9	bottom 37% in New Jersey; bottom 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.27, RN 0.22, weekend 2.91. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Eef Capital LLC	Organization	5% or Greater Direct Ownership Interest	50%	09/01/2019
Peace Capital LLC	Organization	5% or Greater Direct Ownership Interest	50%	05/01/2020
Schlaff, Benny	Individual	5% or Greater Indirect Ownership Interest	25%	09/01/2019
Schlaff, Nachum	Individual	5% or Greater Indirect Ownership Interest	25%	09/01/2019
White, Cindy	Individual	W-2 Managing Employee	NOT APPLICABLE	09/01/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your current policy for testing residents and staff when someone shows symptoms or there's an outbreak?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Rose Garden Nursing and Rehabilitation Center	2.8 mi	Toms River, NJ	★★☆☆☆	2/5	abuse
Harrogate Village	3.0 mi	Lakewood, NJ	★★★★★	4/5
Complete Care at Bey Lea, LLC	3.2 mi	Toms River, NJ	★★★★☆	4/5
Complete Care at Green Acres	3.3 mi	Toms River, NJ	★★★★★	5/5
Hampton Ridge Healthcare and Rehabilitation	3.5 mi	Toms River, NJ	★★★★☆	3/5
Childrens Specialized Hospital Toms River	3.5 mi	Toms River, NJ	★★★★★	4/5
Complete Care at Brick LLC	3.9 mi	Brick, NJ	★★★☆☆	3/5
Complete Care at Laurelton, LLC	3.9 mi	Brick, NJ	★★★☆☆	3/5
Leisure Chateau Rehabilitation	3.9 mi	Lakewood, NJ	★★★★★	4/5
Concord Healthcare & Rehabilitation Center	4.2 mi	Lakewood, NJ	★★★★★	4/5
Fountainview Care Center	4.5 mi	Lakewood, NJ	★★☆☆☆	1/5	abuse
Atlantic Coast Rehab & Health	4.5 mi	Lakewood, NJ	★☆☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

All facilities in Brick →

Facility data as of CMS processing date 2026-08-01. CCN 315453.

The Care File

Visit checklist — Complete Care at Shorrock

75 Old Toms River Road, Brick, NJ 08723 · 7324511000

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Most serious findings on record:

▲ May 10, 2022 (F-0886, Immediate jeopardy, facility-wide): The facility did not perform required COVID-19 testing on residents and staff.

Questions for the administrator:

☐ "What is your current policy for testing residents and staff when someone shows symptoms or there's an outbreak?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 315453 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)