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Complete Care at Regent LLC
50 Polifly Road, Hackensack, NJ 07601 (opens Google Maps) · Bergen County · (201) 646-1166· 180 certified beds · avg 164 residents/day · certified since May 1, 1990 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
2/5
Health inspection rating (on-site)
inspected Feb 3, 2025
0
Serious findings on record
$0
Fines, last 3 years
3.54
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 25 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. F-0919
The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. F-0584
View all 25 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 3, 2025 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Feb 3, 2025 | F · Potential for more than minimal harm, widespread | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · F-0919 |
| Feb 3, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Feb 3, 2025 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Feb 3, 2025 | E · Potential for more than minimal harm, pattern | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625 |
| Feb 3, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint · F-0725 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make sure its nurse aides were properly trained — aides working more than 4 months must be trained and competent, and newer aides must be enrolled in training. · from a complaint · F-0728 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Feb 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Oct 4, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Oct 2, 2023 | E · Potential for more than minimal harm, pattern | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
| Oct 2, 2023 | E · Potential for more than minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Oct 2, 2023 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Oct 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Oct 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jun 14, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jun 14, 2022 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 17).
All citationsSerious citations (G–L)
2022
All citations: 2
Serious citations (G–L): 0
2023
All citations: 6
Serious citations (G–L): 0
2025
All citations: 17
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | D |
| 2023 | 6 | 0 | E |
| 2025 | 17 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityNew Jersey averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.54
New Jersey average: 3.88
U.S. average: 3.95
Registered Nurse hours
This facility: 0.65
New Jersey average: 0.67
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.26
New Jersey average: 3.53
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New Jersey avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.54 | 3.88 | 3.95 | bottom 43% in New Jersey; bottom 39% in the U.S. |
| Registered Nurse hours | 0.65 | 0.67 | 0.69 | top 38% in New Jersey; top 41% in the U.S. |
| Weekend total nurse staffing | 3.26 | 3.53 | 3.50 | bottom 47% in New Jersey; bottom 45% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.53 | 0.50 | 0.48 | top 31% in New Jersey; top 30% in the U.S. |
| Total nursing staff turnover (%) | 34.8 | 39.7 | 45.8 | top 37% in New Jersey; top 24% in the U.S. |
| RN turnover (%) | 26.9 | 37.7 | 42.9 | top 32% in New Jersey; top 24% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.30, RN 0.61, weekend 3.03.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.30 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Regent LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Individual
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| PC HMH Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 03/16/2023 |
| PC HMH Opco Holdngs LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 03/16/2023 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 03/16/2023 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 03/16/2023 |
| Eef Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Elsebai, Karina | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/16/2023 |
| Elsebai, Karina | Individual | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Gottesman, Moshe | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/28/2023 |
| Gottesman, Moshe | Individual | ADP of the SNF | NOT APPLICABLE | 08/28/2023 |
| Karim, Karim | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/06/2023 |
| Karim, Karim | Individual | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| PC HMH Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| PC HMH Propco Intermediate 9 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| PC HMH Topco Propco Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Peace Capital Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Regent Propco Holdco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Regent Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Schlaff, Benny | Individual | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Schlaff, Nachum | Individual | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Siringan, Nilo | Individual | ADP of the SNF | NOT APPLICABLE | 11/13/2023 |
Showing 20 of 26 parties CMS has on file for this facility; 6 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Complete Care at Shorrock — Brick, NJ · overall 5/5
- Complete Care at Shrewsbury LLC — Shrewsbury, NJ · overall 3/5
- Complete Care at St Vincents LLC — Cedar Grove, NJ · overall 5/5
- Complete Care at Summit Ridge — West Orange, NJ · overall 4/5
- Complete Care at Voorhees, LLC — Voorhees, NJ · overall 2/5
- Complete Care at Wall LLC — Wall, NJ · overall 2/5
- Complete Care at Wayne Hills Rehab & Resp Center — Wayne, NJ · overall 1/5
- Complete Care at West Caldwell LLC — West Caldwell, NJ · overall 4/5
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the New Jersey midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 35% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 26 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 283 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Careone at Wellington | 0.9 mi | Hackensack, NJ | ★★★☆☆ | 2/5 | |
| Complete Care at Prospect Heights LLC | 1.1 mi | Hackensack, NJ | ★★☆☆☆ | 1/5 | |
| Atlas Rehabilitation and Healthcare at Maywood | 1.5 mi | Maywood, NJ | ★★★★☆ | 3/5 | |
| Alaris Health at the Chateau | 1.7 mi | Rochelle Park, NJ | ★★☆☆☆ | 3/5 | |
| Careone at Teaneck | 2.4 mi | Teaneck, NJ | ★★★★☆ | 3/5 | |
| Family of Caring at Teaneck LLC | 2.9 mi | Teaneck, NJ | ★★★★☆ | 4/5 | |
| Complete Care at Hamilton, LLC | 3.7 mi | Passaic, NJ | ★★★★★ | 4/5 | |
| Careone at New Milford | 3.8 mi | New Milford, NJ | ★★★☆☆ | 2/5 | |
| Complete Care at Inglemoor, LLC | 4.1 mi | Englewood, NJ | ★★☆☆☆ | 2/5 | |
| Complete Care at Chestnut Hill LLC | 4.3 mi | Passaic, NJ | ★☆☆☆☆ | 1/5 | |
| Actors Fund Home | 4.7 mi | Englewood, NJ | ★★★★☆ | 4/5 | |
| Careone at Ridgewood Avenue | 4.8 mi | Paramus, NJ | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Bergen, NJ — 29 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Dellridge Health & Rehabilitation Center — Paramus, NJ · overall 3/5
- Emerson Health Care Center — Emerson, NJ · overall 5/5
- Family of Caring at Park Ridge LLC — Park Ridge, NJ · overall 1/5
- Family of Caring Healthcare at Ridgewood — Ridgewood, NJ · overall 5/5
- Family of Caring Healthcare at Tenafly, LLC — Tenafly, NJ · overall 3/5
- Jewish Home at Rockleigh — Rockleigh, NJ · overall 4/5
- Maple Glen Center — Fairlawn, NJ · overall 4/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 315295.