Complete Care at Regent LLC

Name: Complete Care at Regent LLC
Address: 50 POLIFLY ROAD, Hackensack, NJ, 07601, US
Telephone: 2016461166

50 Polifly Road, Hackensack, NJ 07601 · Bergen County · 180 certified beds · avg 164 residents/day · certified since May 1, 1990 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.54

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 3, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 3, 2025	F · Potential for harm, facility-wide	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Feb 3, 2025	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Feb 3, 2025	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Feb 3, 2025	E · Potential for harm, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Feb 3, 2025	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 3, 2025	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Feb 3, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Feb 3, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 3, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Feb 3, 2025	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Feb 3, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 3, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Feb 3, 2025	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Feb 3, 2025	D · Potential for harm, one-off	The facility did not make sure its nurse aides were properly trained — aides working more than 4 months must be trained and competent, and newer aides must be enrolled in training. · from a complaint
Feb 3, 2025	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Feb 3, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Oct 4, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Oct 2, 2023	E · Potential for harm, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Oct 2, 2023	E · Potential for harm, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Oct 2, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Oct 2, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Oct 2, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 14, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 14, 2022	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (5 → 17).

Year	Citations	Worst severity that year
2022	2	D
2023	6	E
2025	17	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Jersey avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.54	3.88	3.95	bottom 43% in New Jersey; bottom 39% in the U.S.
Registered Nurse hours	0.65	0.67	0.69	top 38% in New Jersey; top 41% in the U.S.
Weekend total nurse staffing	3.26	3.53	3.50	bottom 47% in New Jersey; bottom 45% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.53	0.50	0.48	top 31% in New Jersey; top 30% in the U.S.
Total nursing staff turnover (%)	34.8	39.7	45.8	top 37% in New Jersey; top 24% in the U.S.
RN turnover (%)	26.9	37.7	42.9	top 32% in New Jersey; top 24% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.30, RN 0.61, weekend 3.03. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

For profit - Individual

Owner / manager	Type	Role	Stake	Since
PC HMH Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	03/16/2023
PC HMH Opco Holdngs LLC	Organization	5% or Greater Direct Ownership Interest	100%	03/16/2023
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	03/16/2023
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/16/2023
Eef Capital LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
Elsebai, Karina	Individual	Operational/Managerial Control	NOT APPLICABLE	03/16/2023
Elsebai, Karina	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2023
Gottesman, Moshe	Individual	Operational/Managerial Control	NOT APPLICABLE	08/28/2023
Gottesman, Moshe	Individual	ADP of the SNF	NOT APPLICABLE	08/28/2023
Karim, Karim	Individual	Operational/Managerial Control	NOT APPLICABLE	01/06/2023
Karim, Karim	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2023
PC HMH Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
PC HMH Propco Intermediate 9 LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
PC HMH Topco Propco Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
Peace Capital Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
Regent Propco Holdco LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
Regent Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2023
Schlaff, Benny	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2023
Schlaff, Nachum	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2023
Siringan, Nilo	Individual	ADP of the SNF	NOT APPLICABLE	11/13/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Careone at Wellington	0.9 mi	Hackensack, NJ	★★★☆☆	2/5
Complete Care at Prospect Heights LLC	1.1 mi	Hackensack, NJ	★★☆☆☆	1/5
Atlas Rehabilitation and Healthcare at Maywood	1.5 mi	Maywood, NJ	★★★★☆	3/5
Alaris Health at the Chateau	1.7 mi	Rochelle Park, NJ	★★☆☆☆	3/5
Careone at Teaneck	2.4 mi	Teaneck, NJ	★★★★☆	3/5
Family of Caring at Teaneck LLC	2.9 mi	Teaneck, NJ	★★★★☆	4/5
Complete Care at Hamilton, LLC	3.7 mi	Passaic, NJ	★★★★★	4/5
Careone at New Milford	3.8 mi	New Milford, NJ	★★★☆☆	2/5
Complete Care at Inglemoor, LLC	4.1 mi	Englewood, NJ	★★☆☆☆	2/5
Complete Care at Chestnut Hill LLC	4.3 mi	Passaic, NJ	★☆☆☆☆	1/5
Actors Fund Home	4.7 mi	Englewood, NJ	★★★★☆	4/5
Careone at Ridgewood Avenue	4.8 mi	Paramus, NJ	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Hackensack →

Facility data as of CMS processing date 2026-08-01. CCN 315295.

The Care File

Visit checklist — Complete Care at Regent LLC

50 Polifly Road, Hackensack, NJ 07601 · 2016461166

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 315295 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)