Complete Care at Prospect Heights LLC
336 Prospect Ave, Hackensack, NJ 07601 · Bergen County · 196 certified beds · avg 122 residents/day · certified since Jan 5, 2000
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Feb 15, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Dec 11, 2023 (Past Non-Compliance)
▲ Actual harm, one-off · Apr 16, 2024 · F-0657 · triggered by a complaint
The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Why it matters: Delays or gaps in care planning mean staff may work without a clear, current roadmap for the resident's daily care and treatment.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 8, 2024 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Apr 16, 2024 · F-0697 · triggered by a complaint
The facility did not provide safe and appropriate pain management for a resident who needed it.
Why it matters: Untreated pain causes needless suffering and can lead to depression, poor sleep, and declining health.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 8, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (33)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 29, 2026 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 29, 2026 | F · Potential for harm, facility-wide | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. |
| Jan 29, 2026 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint |
| Jan 29, 2026 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 29, 2026 | D · Potential for harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| Mar 5, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint |
| Feb 11, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 27, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Sep 27, 2024 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Sep 27, 2024 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Apr 16, 2024 | ▲ G · Actual harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint |
| Apr 16, 2024 | ▲ G · Actual harm, one-off | The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint |
| Apr 16, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint |
| Apr 16, 2024 | D · Potential for harm, one-off | The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have. · from a complaint |
| Apr 16, 2024 | D · Potential for harm, one-off | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint |
| Feb 15, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Oct 3, 2022 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Oct 3, 2022 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Oct 3, 2022 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 19).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 3 | 0 | D |
| 2024 | 9 | 3 | J ▲ |
| 2025 | 2 | 0 | D |
| 2026 | 19 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
6 fines totaling $59,312.
| Date | Type | Amount / length |
|---|---|---|
| Apr 16, 2024 | Fine | $25,300 |
| Feb 20, 2024 | Fine | $3,798 |
| Feb 15, 2024 | Fine | $15,646 |
| Feb 12, 2024 | Fine | $3,418 |
| Jan 22, 2024 | Fine | $7,976 |
| Dec 18, 2023 | Fine | $3,174 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New Jersey avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.82 | 3.88 | 3.95 | bottom 2% in New Jersey; bottom 9% in the U.S. |
| Registered Nurse hours | 0.79 | 0.67 | 0.69 | top 26% in New Jersey; top 28% in the U.S. |
| Weekend total nurse staffing | 2.39 | 3.53 | 3.50 | bottom 1% in New Jersey; bottom 7% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.54 | 0.50 | 0.48 | top 30% in New Jersey; top 29% in the U.S. |
| Total nursing staff turnover (%) | 45.9 | 39.7 | 45.8 | bottom 31% in New Jersey; bottom 47% in the U.S. |
| RN turnover (%) | 42.1 | 37.7 | 42.9 | bottom 39% in New Jersey; bottom 49% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.09, RN 0.86, weekend 2.61. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Des Capital LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 09/28/2023 |
| JRK Investments LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 09/28/2023 |
| Klugman, Jacob | Individual | Indirect Ownership Interest | NOT APPLICABLE | 09/28/2023 |
| PC HMH Holdings 2 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 09/28/2023 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 09/28/2023 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 09/28/2023 |
| Sternbuch, Daniel | Individual | Indirect Ownership Interest | NOT APPLICABLE | 09/28/2023 |
| Aspril, Vilma | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/21/2024 |
| Aspril, Vilma | Individual | ADP of the SNF | NOT APPLICABLE | 10/21/2024 |
| Clemor, RJ | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/07/2024 |
| Clemor, RJ | Individual | ADP of the SNF | NOT APPLICABLE | 06/07/2024 |
| Des Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/28/2023 |
| Elsebai, Karina | Individual | Corporate Director | NOT APPLICABLE | 09/28/2023 |
| Elsebai, Karina | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/28/2023 |
| Elsebai, Karina | Individual | ADP of the SNF | NOT APPLICABLE | 09/28/2023 |
| JRK Investments LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/28/2023 |
| Klugman, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 09/28/2023 |
| Mina, Joseph | Individual | Corporate Director | NOT APPLICABLE | 11/18/2024 |
| Mina, Joseph | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/18/2024 |
| Mina, Joseph | Individual | ADP of the SNF | NOT APPLICABLE | 11/18/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Careone at Wellington | 0.7 mi | Hackensack, NJ | ★★★☆☆ | 2/5 | |
| Atlas Rehabilitation and Healthcare at Maywood | 0.8 mi | Maywood, NJ | ★★★★☆ | 3/5 | |
| Complete Care at Regent LLC | 1.1 mi | Hackensack, NJ | ★★☆☆☆ | 2/5 | |
| Alaris Health at the Chateau | 1.2 mi | Rochelle Park, NJ | ★★☆☆☆ | 3/5 | |
| Careone at Teaneck | 2.5 mi | Teaneck, NJ | ★★★★☆ | 3/5 | |
| Family of Caring at Teaneck LLC | 2.6 mi | Teaneck, NJ | ★★★★☆ | 4/5 | |
| Careone at New Milford | 2.8 mi | New Milford, NJ | ★★★☆☆ | 2/5 | |
| Careone at Ridgewood Avenue | 3.8 mi | Paramus, NJ | ★★★☆☆ | 2/5 | |
| Complete Care at Inglemoor, LLC | 4.0 mi | Englewood, NJ | ★★☆☆☆ | 2/5 | |
| Maple Glen Center | 4.1 mi | Fairlawn, NJ | ★★★★☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 315460.