Blue Heron Health and Rehabilitation

5085 Eagleston Blvd, Wesley Chapel, FL 33544 (opens Google Maps) · Pasco County · (765) 664-5400· 141 certified beds · avg 133 residents/day · certified since Jul 12, 2021 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: TLC MANAGEMENT (20 facilities, chain avg rating 3.8★)

3/5

Health inspection rating (on-site)

inspected Jul 31, 2025

Serious findings on record

Fines, last 3 years

3.70

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 18 inspection findings. Open the full record below to read every finding.

Jun 13, 2026D · Potential for more than minimal harm, isolated
The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint F-0609
Jun 13, 2026D · Potential for more than minimal harm, isolated
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610
Jul 31, 2025E · Potential for more than minimal harm, pattern
The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. F-0644

View all 18 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Jun 13, 2026	D · Potential for more than minimal harm, isolated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609
Jun 13, 2026	D · Potential for more than minimal harm, isolated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610
Jul 31, 2025	E · Potential for more than minimal harm, pattern	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644
Jul 31, 2025	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Jul 31, 2025	D · Potential for more than minimal harm, isolated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692
Apr 27, 2023	F · Potential for more than minimal harm, widespread	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Apr 27, 2023	F · Potential for more than minimal harm, widespread	The facility did not dispose of garbage and refuse properly. · F-0814
Apr 27, 2023	E · Potential for more than minimal harm, pattern	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · F-0561
Apr 27, 2023	E · Potential for more than minimal harm, pattern	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758
Apr 27, 2023	E · Potential for more than minimal harm, pattern	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign. · F-0847
Apr 27, 2023	E · Potential for more than minimal harm, pattern	The facility did not provide a neutral and fair arbitration process. Arbitration is a way of settling disputes outside of court, and if it's used, the facility must agree with the resident on a neutral arbitrator and a convenient location. · F-0848
Apr 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558
Apr 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625
Apr 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644
Apr 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657
Apr 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688
Apr 27, 2023	D · Potential for more than minimal harm, isolated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759
Apr 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. · F-0801

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (13 → 3).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2023	13	F
2025	3	E
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityFlorida averageU.S. average

Total nurse staffing (hours per resident per day)

3.70

4.03

3.95

Registered Nurse hours

0.78

0.76

0.69

Weekend total nurse staffing

3.28

3.68

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.70	4.03	3.95	bottom 33% in Florida; bottom 47% in the U.S.
Registered Nurse hours	0.78	0.76	0.69	top 37% in Florida; top 29% in the U.S.
Weekend total nurse staffing	3.28	3.68	3.50	bottom 19% in Florida; bottom 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.64	0.53	0.48	top 26% in Florida; top 20% in the U.S.
Total nursing staff turnover (%)	43.2	41.4	45.8	bottom 46% in Florida; top 45% in the U.S.
RN turnover (%)	42.9	46.0	42.9	top 43% in Florida; bottom 49% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.02, RN 0.84, weekend 3.56.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.02 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Blue Heron Health and Rehabilitation. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Ott, Dwight	Individual	Corporate Officer	NOT APPLICABLE	06/28/2017
Ott, Gary	Individual	Corporate Officer	NOT APPLICABLE	06/28/2017
Ott, Ryan	Individual	Corporate Officer	NOT APPLICABLE	06/28/2017
Smith, Kimberly	Individual	W-2 Managing Employee	NOT APPLICABLE	11/30/2020
Smith, Kimberly	Individual	Corporate Director	NOT APPLICABLE	11/30/2020
Tender Loving Care Management INC	Organization	Operational/Managerial Control	NOT APPLICABLE	06/28/2017

All 6 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain TLC Management — 20 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Bridgewater Park Health & Rehabilitation Center — Ocala, FL · overall 4/5
Oak Hill Health & Rehabilitation — Brooksville, FL · overall 4/5
Addison Pointe Health & Rehabilitation Center — Chesterton, IN · overall 3/5
Albany Health Care & Rehabilitation Center — Albany, IN · overall 2/5abuse
Ashton Creek Health and Rehabilitation Center — Fort Wayne, IN · overall 4/5
Avon Health & Rehabilitation Center — Avon, IN · overall 5/5
Bethel Pointe Health and Rehab — Muncie, IN · overall 5/5
Colonial Oaks Health Care Center — Marion, IN · overall 5/5

Listed by state, then facility name — not a ranking. Showing 8 of the 19 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can I see where garbage is stored and how often it's removed?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"

Also worth asking anywhere

"Your weekend nurse staffing is reported below the Florida midpoint — how does the weekend schedule differ from a weekday?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 43% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 26 within 20 miles)

Facility	Distance	City	Overall	Inspection
Baldomero Lopez Memorial Veterans Nursing Home	5.5 mi	Land O Lakes, FL	★★★★★	4/5
Luxe at Lutz Rehabilitation Center (the)	9.2 mi	Lutz, FL	★☆☆☆☆	2/5
Pruitthealth-North Tampa, LLC	9.6 mi	Lutz, FL	★★☆☆☆	1/5
Tampa Lakes Health and Rehabilitation Center	10.5 mi	Lutz, FL	★★★★☆	3/5
Solaris Healthcare Lake Zephyr	10.8 mi	Zephyrhills, FL	★★★☆☆	3/5
Hillside Health and Rehabilitation Center	10.8 mi	Zephyrhills, FL	★★★☆☆	2/5
Fairway Oaks Center	11.0 mi	Tampa, FL	★★☆☆☆	2/5
Solaris Healthcare Zephyrhills	11.0 mi	Zephyrhills, FL	★★★★★	4/5
Palm Garden of Tampa	11.2 mi	Tampa, FL	★★★★☆	3/5
Blue Palms Health and Rehabilitation Center at Fle	11.4 mi	Tampa, FL	★★★☆☆	2/5
St. Andrew Post-Acute Rehabilitation Center	11.8 mi	Tampa, FL	★★☆☆☆	2/5
The Bristol Care Center	11.8 mi	Tampa, FL	★★☆☆☆	2/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Pasco, FL — 18 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Dade City Health and Rehabilitation Center — Dade City, FL · overall 1/5abuseSFF
Heather Hill Healthcare Center — New Port Richey, FL · overall 2/5
Life Care Center of New Port Richey — New Port Richey, FL · overall 4/5
Madison Pointe Care Center — New Port Richey, FL · overall 3/5abuse
Nursing & Rehabilitation Center of New Port Richey — New Port Richey, FL · overall 1/5
Royal Oak Nursing Center — Dade City, FL · overall 4/5
Solaris Healthcare Bayonet Point — Hudson, FL · overall 3/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Wesley Chapel →

Facility data as of CMS processing date 2026-08-01. CCN 106147.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Blue Heron Health and Rehabilitation

5085 Eagleston Blvd, Wesley Chapel, FL 33544 · (765) 664-5400

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "Your weekend nurse staffing is reported below the Florida midpoint — how does the weekend schedule differ from a weekday?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 43% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 106147 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)