Heather Hill Healthcare Center

Name: Heather Hill Healthcare Center
Address: 6630 KENTUCKY AVE, New Port Richey, FL, 34653, US
Telephone: 7278496939

6630 Kentucky Ave, New Port Richey, FL 34653 · Pasco County · 105 certified beds · avg 91 residents/day · certified since May 1, 1979

Part of chain: HEALTH SERVICES MANAGEMENT (16 facilities, chain avg rating 2.9★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.72

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · May 20, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 18, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 20, 2026	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Oct 22, 2024	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint
Jun 6, 2024	E · Potential for harm, repeated	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jun 6, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 6, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Jun 6, 2024	E · Potential for harm, repeated	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Jun 6, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 6, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jun 6, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Jun 6, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jun 6, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 16, 2022	E · Potential for harm, repeated	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Mar 16, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 16, 2022	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Mar 16, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 16, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 16, 2022	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Mar 16, 2022	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Mar 16, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Mar 16, 2022	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Mar 16, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 16, 2022	D · Potential for harm, one-off	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
Jan 15, 2021	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 15, 2021	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jan 15, 2021	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (11 → 9).

Year	Citations	Serious (G–L)	Worst severity that year
2021	3	0	D
2022	11	0	E
2024	10	0	E
2026	1	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.72	4.03	3.95	bottom 35% in Florida; bottom 48% in the U.S.
Registered Nurse hours	0.61	0.76	0.69	bottom 43% in Florida; top 46% in the U.S.
Weekend total nurse staffing	3.49	3.68	3.50	bottom 46% in Florida; top 42% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.22	0.53	0.48	bottom 7% in Florida; bottom 16% in the U.S.
Total nursing staff turnover (%)	38.2	41.4	45.8	top 40% in Florida; top 32% in the U.S.
RN turnover (%)	33.3	46.0	42.9	top 25% in Florida; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.44, RN 0.57, weekend 3.23. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Health Services Management, INC.	Organization	5% or Greater Direct Ownership Interest	100%	10/01/2000
Baxter, Kevin	Individual	Corporate Officer	NOT APPLICABLE	02/20/2008
Baxter, Kevin	Individual	Operational/Managerial Control	NOT APPLICABLE	02/20/2008
Dilella, Vincent	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2022
Dilella, Vincent	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2022
Fisher, Scott	Individual	Corporate Officer	NOT APPLICABLE	04/02/2012
Fisher, Scott	Individual	Operational/Managerial Control	NOT APPLICABLE	02/20/2008
Flores-Dejesus, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	08/18/2023
Flores-Dejesus, Lisa	Individual	ADP of the SNF	NOT APPLICABLE	08/18/2023
Health Services Management, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2000
Jackson, Brian	Individual	Corporate Officer	NOT APPLICABLE	02/20/2008
Jackson, Brian	Individual	Operational/Managerial Control	NOT APPLICABLE	02/20/2008
National Health Investors, INC.	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	02/20/2008
National Health Investors, INC.	Organization	ADP of the SNF	NOT APPLICABLE	02/20/2008
Nhi-Reit of Florida, LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	02/20/2008
Nhi-Reit of Florida, LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/20/2008
Shatz, Jim	Individual	Corporate Officer	NOT APPLICABLE	04/06/2021
Shatz, Jim	Individual	Operational/Managerial Control	NOT APPLICABLE	02/20/2008
White, Joshua	Individual	Corporate Officer	NOT APPLICABLE	02/20/2008
White, Joshua	Individual	Operational/Managerial Control	NOT APPLICABLE	02/20/2008

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Southern Pines Nursing Center	0.6 mi	New Port Richey, FL	★★☆☆☆	2/5
Nursing & Rehabilitation Center of New Port Richey	0.6 mi	New Port Richey, FL	★☆☆☆☆	2/5
Madison Pointe Care Center	0.7 mi	New Port Richey, FL	★★★☆☆	2/5	abuse
Aspire at Ridge Haven	1.8 mi	New Port Richey, FL	★★★☆☆	3/5
Life Care Center of New Port Richey	2.1 mi	New Port Richey, FL	★★★★☆	3/5
Trinity Regional Rehab Center	3.8 mi	Trinity, FL	★☆☆☆☆	1/5	abuse
Bear Creek Nursing Center	5.3 mi	Hudson, FL	★★☆☆☆	2/5
Solaris Healthcare Bayonet Point	5.7 mi	Hudson, FL	★★★☆☆	2/5
Peninsula Health Center by Harborview	6.6 mi	Tarpon Springs, FL	★★★☆☆	3/5
Windsor Woods Rehab and Healthcare Center	6.9 mi	Hudson, FL	★★★☆☆	3/5
Bayonet Point Health Center by Harborview	7.2 mi	Hudson, FL	★★★☆☆	3/5
Tarpon Bayou Center	8.2 mi	Tarpon Springs, FL	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in New Port Richey →

Facility data as of CMS processing date 2026-08-01. CCN 105343.

The Care File

Visit checklist — Heather Hill Healthcare Center

6630 Kentucky Ave, New Port Richey, FL 34653 · 7278496939

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Most serious findings on record:

▲ May 20, 2026 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105343 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)