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Pheasant Wood Center
50 Pheasant Road, Peterborough, NH 03458 (opens Google Maps) · Hillsborough County · (603) 924-7267· 99 certified beds · avg 81 residents/day · certified since Aug 20, 1996 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)
2/5
Health inspection rating (on-site)
inspected Jun 13, 2025
0
Serious findings on record
$0
Fines, last 3 years
2.99
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 21 inspection findings. Open the full record below to read every finding.
The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. F-0585
The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. F-0605
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. F-0658
View all 21 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · F-0605 |
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · F-0725 |
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jun 13, 2025 | B · Potential for minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Jun 27, 2024 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jun 27, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Jun 27, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint · F-0761 |
| Jun 27, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · F-0908 |
| Jun 27, 2024 | B · Potential for minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Nov 7, 2023 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Nov 7, 2023 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint · F-0658 |
| Apr 14, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Apr 14, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · F-0725 |
| Apr 14, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Apr 14, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · F-0908 |
| Apr 14, 2023 | B · Potential for minimal harm, pattern | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| Apr 14, 2023 | B · Potential for minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Apr 14, 2023 | B · Potential for minimal harm, pattern | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 7).
All citationsSerious citations (G–L)
2023
All citations: 9
Serious citations (G–L): 0
2024
All citations: 5
Serious citations (G–L): 0
2025
All citations: 7
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 9 | 0 | D |
| 2024 | 5 | 0 | E |
| 2025 | 7 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityNew Hampshire averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 2.99
New Hampshire average: 4.11
U.S. average: 3.95
Registered Nurse hours
This facility: 0.54
New Hampshire average: 0.82
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.70
New Hampshire average: 3.67
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.99 | 4.11 | 3.95 | bottom 10% in New Hampshire; bottom 14% in the U.S. |
| Registered Nurse hours | 0.54 | 0.82 | 0.69 | bottom 17% in New Hampshire; bottom 44% in the U.S. |
| Weekend total nurse staffing | 2.70 | 3.67 | 3.50 | bottom 8% in New Hampshire; bottom 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.56 | 0.55 | 0.48 | top 42% in New Hampshire; top 27% in the U.S. |
| Total nursing staff turnover (%) | 35.8 | 44.1 | 45.8 | top 22% in New Hampshire; top 26% in the U.S. |
| RN turnover (%) | 23.1 | 40.9 | 42.9 | top 17% in New Hampshire; top 18% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.25, RN 0.59, weekend 2.93.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.25 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Pheasant Wood Center. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Fc-Gen Operations Investment LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Gen Operations I LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Gen Operations II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Healthcare INC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Harborside Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Harborside New Hampshire Limited Partnership | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/01/2019 |
| Harborside Toledo Business LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Sun Healthcare Group INC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Sunbridge Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Whitman, Arnold | Individual | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Berg, Michael | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2019 |
| Bilal, Haris | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2024 |
| Bilal, Haris | Individual | ADP of the SNF | NOT APPLICABLE | 03/12/2025 |
| Bridgeford, Laura | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2024 |
| Labrie, Nicholas | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/05/2019 |
| Labrie, Nicholas | Individual | ADP of the SNF | NOT APPLICABLE | 03/12/2025 |
| Mendelson, Avi | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2024 |
| Morris, Diane | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/23/2023 |
Showing 20 of 21 parties CMS has on file for this facility; 1 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Genesis Healthcare — 184 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Ridgewood Center, Genesis Healthcare — Bedford, NH · overall 2/5
- Rochester Manor — Rochester, NH · overall 2/5
- Accelerate Skilled Nursing and Rehab Piscataway — Piscataway, NJ · overall 2/5abuseSFF
- Arbor Glen Center — Cedar Grove, NJ · overall 2/5
- Cranbury Center — Monroe Township, NJ · overall 2/5
- Holly Manor Center — Mendham, NJ · overall 3/5
- Jersey Shore Center — Eatontown, NJ · overall 4/5
- Lopatcong Center — Phillipsburg, NJ · overall 3/5
Listed by state, then facility name — not a ranking. Showing 8 of the 183 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the New Hampshire midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 36% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 21 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Jaffrey Rehabilitation and Nursing Center | 8.0 mi | Jaffrey, NH | ★☆☆☆☆ | 1/5 | |
| Crestwood Center | 14.6 mi | Milford, NH | ★★★★☆ | 3/5 | |
| The Elms Center | 14.9 mi | Milford, NH | ★★☆☆☆ | 3/5 | |
| Hillsboro House Nursing Home | 15.6 mi | Hillsboro, NH | ★★★☆☆ | 2/5 | |
| Alpine Healthcare Center | 17.3 mi | Keene, NH | ★☆☆☆☆ | 1/5 | |
| Langdon Place of Keene | 17.8 mi | Keene, NH | ★★★★★ | 5/5 | |
| Keene Center, Genesis Healthcare | 18.5 mi | Keene, NH | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Hillsborough, NH — 21 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Ridgewood Center, Genesis Healthcare — Bedford, NH · overall 2/5
- Saint Teresa Rehabilitation & Nursing Center — Manchester, NH · overall 2/5
- St Joseph Residence — Manchester, NH · overall 4/5
- Villa Crest Nursing and Retirement Center — Manchester, NH · overall 4/5
- Bedford Hills Center — Bedford, NH · overall 4/5
- Bedford Nursing & Rehabilitation Center — Bedford, NH · overall 1/5SFF
- Courville at Manchester — Manchester, NH · overall 2/5SFF
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 305059.
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