Rochester Manor
40 Whitehall Road, Rochester, NH 03867 · Strafford County · 108 certified beds · avg 83 residents/day · certified since Aug 19, 1972
Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 24, 2023 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 24, 2023 (Past Non-Compliance)
All citations in the current public record (15)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint |
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Jun 6, 2025 | D · Potential for harm, one-off | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Jun 6, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Jun 6, 2025 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jun 6, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jun 6, 2025 | D · Potential for harm, one-off | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| Jun 6, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Apr 3, 2024 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 24, 2023 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 1 | G ▲ |
| 2024 | 1 | 0 | D |
| 2025 | 6 | 0 | D |
| 2026 | 4 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.19 | 4.11 | 3.95 | bottom 22% in New Hampshire; bottom 21% in the U.S. |
| Registered Nurse hours | 0.55 | 0.82 | 0.69 | bottom 21% in New Hampshire; bottom 45% in the U.S. |
| Weekend total nurse staffing | 2.79 | 3.67 | 3.50 | bottom 19% in New Hampshire; bottom 20% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.29 | 0.55 | 0.48 | bottom 3% in New Hampshire; bottom 29% in the U.S. |
| Total nursing staff turnover (%) | 32.8 | 44.1 | 45.8 | top 13% in New Hampshire; top 19% in the U.S. |
| RN turnover (%) | 38.9 | 40.9 | 42.9 | top 45% in New Hampshire; top 45% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.20, RN 0.55, weekend 2.80. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Fc-Gen Operations Investment LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Gen Operations I LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Gen Operations II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/01/2015 |
| Genesis Healthcare INC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Genesis Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Skilled Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Summit Care LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/10/2015 |
| Summit Care Parent LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Sun Healthcare Group INC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Whitman, Arnold | Individual | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Berg, Michael | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2015 |
| Bogdan, Gregory | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 03/14/2025 |
| Bridgeford, Laura | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Kirschner, Jonathan | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 03/14/2025 |
| McCracken, Kathleen | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2024 |
| McCracken, Kathleen | Individual | ADP of the SNF | NOT APPLICABLE | 05/06/2024 |
| Mendelson, Avi | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Murray, Lauren | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 03/14/2025 |
| Rizkalla Hanna, Magued | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2018 |
| Rizkalla Hanna, Magued | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2018 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Birch Healthcare Center | 0.4 mi | Rochester, NH | ★★☆☆☆ | 3/5 | |
| Riverside Rest Home | 5.5 mi | Dover, NH | ★★★★★ | 4/5 | |
| Dover Center for Health & Rehabilitation | 6.7 mi | Dover, NH | ★★★★☆ | 4/5 | |
| Langdon Place of Dover | 9.4 mi | Dover, NH | ★★★★★ | 4/5 | |
| Pinnacle Health & Rehab at N Berwick | 10.8 mi | North Berwick, ME | ★★★★★ | 5/5 | |
| Saint Ann Rehabilitation and Nursing Center | 11.6 mi | Dover, NH | ★★★★☆ | 4/5 | |
| Pinnacle Health & Rehab at Sanford | 13.0 mi | Sanford, ME | ★★★★★ | 5/5 | |
| Summer Commons | 14.0 mi | Sanford, ME | ★★★★★ | 4/5 | |
| Durgin Pines | 17.1 mi | Kittery, ME | ★★★★★ | 5/5 | |
| Edgewood Centre (the) | 18.9 mi | Portsmouth, NH | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 305024.