Palm Springs Post Acute

Name: Palm Springs Post Acute
Address: 40 PARKHURST ROAD, Chelmsford, MA, 01824, US
Telephone: 9782563151

40 Parkhurst Road, Chelmsford, MA 01824 · Middlesex County · 124 certified beds · avg 112 residents/day · certified since Jul 1, 1990

Part of chain: MARQUIS HEALTH SERVICES (87 facilities, chain avg rating 3.0★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.37

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 26, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Mar 26, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
Mar 26, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 9, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Dec 9, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 20, 2025	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 20, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 20, 2025	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Nov 20, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 20, 2025	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Nov 20, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Nov 20, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 18, 2024	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Oct 18, 2024	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Oct 18, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Oct 18, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 18, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Oct 18, 2024	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 24, 2023	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Aug 24, 2023	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Aug 24, 2023	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Aug 24, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 24, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 24, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Aug 24, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Aug 15, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 7).

Year	Citations	Worst severity that year
2023	8	E
2024	6	D
2025	9	E
2026	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.37	3.89	3.95	bottom 23% in Massachusetts; bottom 30% in the U.S.
Registered Nurse hours	0.47	0.65	0.69	bottom 25% in Massachusetts; bottom 33% in the U.S.
Weekend total nurse staffing	2.91	3.51	3.50	bottom 15% in Massachusetts; bottom 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.25	0.46	0.48	bottom 18% in Massachusetts; bottom 21% in the U.S.
Total nursing staff turnover (%)	43.3	38.2	45.8	bottom 29% in Massachusetts; top 45% in the U.S.
RN turnover (%)	56.3	42.6	42.9	bottom 24% in Massachusetts; bottom 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.62, RN 0.50, weekend 3.13. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Palm Springs Holdco LLC	Organization	5% or Greater Direct Ownership Interest	100%	05/28/2025
Crowley, Jeffrey	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/28/2025
Crowley, Jeffrey	Individual	ADP of the SNF	NOT APPLICABLE	05/28/2025
Flagler, Osher	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	05/07/2025
Kahanow, Aviva	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	05/07/2025
Levovitz, Tzvi	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	05/07/2025
Marquis Limited LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/28/2025
Marquis Limited LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/07/2025
NFR 2020 Irrv Tr	Organization	ADP of the SNF	NOT APPLICABLE	05/28/2025
Nutraco LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/28/2025
Nutraco LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/08/2025
Palm Springs Holdco LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/28/2025
Palm Springs Property LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/28/2025
Patel, Ruchi	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/28/2025
Patel, Ruchi	Individual	Corporate Director	NOT APPLICABLE	05/28/2025
Patel, Ruchi	Individual	Operational/Managerial Control	NOT APPLICABLE	05/28/2025
Patel, Ruchi	Individual	ADP of the SNF	NOT APPLICABLE	05/28/2025
Popular Bank	Organization	5% or Greater Security Interest	NOT APPLICABLE	05/28/2025
Posen, Mindee	Individual	Corporate Officer	NOT APPLICABLE	05/28/2025
Posen, Mindee	Individual	ADP of the SNF	NOT APPLICABLE	05/28/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How do you keep residents' medical records accurate, complete, and secure?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
D'youville Senior Care	1.9 mi	Lowell, MA	★☆☆☆☆	1/5
Northwood Rehabilitation & Healthcare Center	1.9 mi	Lowell, MA	★☆☆☆☆	1/5
D'youville Care for Advanced Therapy	2.0 mi	Lowell, MA	★★★★★	5/5
Regalcare at Lowell	2.0 mi	Lowell, MA	★☆☆☆☆	1/5
Fairhaven Healthcare Center	2.1 mi	Lowell, MA	★★☆☆☆	2/5
Sunny Acres Skilled Nursing and Rehabilitation Ctr	2.4 mi	Chelmsford, MA	★★★★☆	4/5
New England Pediatric Care	3.7 mi	North Billerica, MA	★★★★★	5/5
Life Care Center of Merrimack Valley	3.8 mi	Billerica, MA	★★☆☆☆	2/5
Care One at Lowell	4.0 mi	Lowell, MA	★★★☆☆	3/5
Vantage at Lowell LLC	4.1 mi	Lowell, MA	★★☆☆☆	2/5
Westford Nursing and Rehabilitation Center	5.5 mi	Westford, MA	★★★★☆	4/5
Blaire House of Tewksbury	6.2 mi	Tewksbury, MA	★☆☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

All facilities in Chelmsford →

Facility data as of CMS processing date 2026-08-01. CCN 225508.

The Care File

Visit checklist — Palm Springs Post Acute

40 Parkhurst Road, Chelmsford, MA 01824 · 9782563151

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225508 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)