Palmer Healthcare Center

Name: Palmer Healthcare Center
Address: 250 SHEARER STREET, Palmer, MA, 01069, US
Telephone: 4132899887

250 Shearer Street, Palmer, MA 01069 · Hampden County · 61 certified beds · avg 53 residents/day · certified since Feb 15, 2002

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.86

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 6, 2026	D · Potential for harm, one-off	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role.
Jan 6, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 16, 2025	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint
Dec 16, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Sep 2, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Sep 26, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.
Aug 10, 2023	F · Potential for harm, facility-wide	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Aug 10, 2023	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 2).

Year	Citations	Worst severity that year
2023	2	F
2024	7	F
2025	3	D
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.86	3.89	3.95	top 41% in Massachusetts; top 46% in the U.S.
Registered Nurse hours	0.72	0.65	0.69	top 28% in Massachusetts; top 35% in the U.S.
Weekend total nurse staffing	3.40	3.51	3.50	top 48% in Massachusetts; top 47% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.42	0.46	0.48	top 44% in Massachusetts; top 44% in the U.S.
Total nursing staff turnover (%)	55.1	38.2	45.8	bottom 8% in Massachusetts; bottom 25% in the U.S.
RN turnover (%)	66.7	42.6	42.9	bottom 12% in Massachusetts; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.18, RN 0.59, weekend 2.80. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: —/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cavalier, David	Individual	Direct Ownership Interest	NOT APPLICABLE	06/03/2016
Wellman Realty, LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	06/30/2016
Ascentria Consulting Services INC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2025
Cavalier, David	Individual	Corporate Director	NOT APPLICABLE	06/03/2016
Cavalier, David	Individual	Corporate Officer	NOT APPLICABLE	06/03/2016
Cavalier, David	Individual	Operational/Managerial Control	NOT APPLICABLE	06/03/2016
Cavalier, David	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2004
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2024
Mintz, Joshua	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2025
Mintz, Joshua	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2025
Twomagnets LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/17/2023
Wellman Realty, LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/30/2016

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Hampden Post Acute	4.8 mi	Wilbraham, MA	★★★☆☆	4/5
Life Care Center of Wilbraham	6.1 mi	Wilbraham, MA	★★★★☆	3/5
Vantage at Hampden LLC	9.4 mi	Hampden, MA	★★★☆☆	4/5
Sixteen Acres Health and Rehabilitation Center LLC	10.3 mi	Springfield, MA	★★★★☆	4/5
Chicopee Rehabilitation and Nursing	10.8 mi	Chicopee, MA	★★★☆☆	3/5
Loomis Lakeside at Reeds Landing	10.9 mi	Springfield, MA	★★★★★	5/5
Quaboag Rehabilitation & Skilled Care Facility	11.1 mi	West Brookfield, MA	★★★★★	5/5
Chestnut Hill Health and Rehabilitation Center LLC	11.7 mi	East Longmeadow, MA	★★★☆☆	3/5
East Longmeadow Skilled Nursing Center	12.7 mi	East Longmeadow, MA	★★★★☆	4/5
Care One at Redstone	13.0 mi	East Longmeadow, MA	★★☆☆☆	2/5
South Hadley Rehabilitation and Nursing Center	13.3 mi	South Hadley, MA	★★☆☆☆	2/5
Julian J Levitt Family Nursing Home	13.3 mi	Longmeadow, MA	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Palmer →

Facility data as of CMS processing date 2026-08-01. CCN 225763.

The Care File

Visit checklist — Palmer Healthcare Center

250 Shearer Street, Palmer, MA 01069 · 4132899887

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225763 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)