Crossroads of Flowery Branch of Journey LLC, the

Name: Crossroads of Flowery Branch of Journey LLC, the
Address: 4595 Cantrell Road, Flowery Branch, GA, 30542, US
Telephone: 7709672070

4595 Cantrell Road, Flowery Branch, GA 30542 · Hall County · 100 certified beds · avg 105 residents/day · certified since Oct 1, 1984

Part of chain: JOURNEY HEALTHCARE (32 facilities, chain avg rating 1.9★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.19

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 16, 2026	F · Potential for harm, facility-wide	The facility did not properly protect the personal money residents deposited with it for safekeeping.
Jan 16, 2026	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jul 3, 2025	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jul 3, 2025	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jul 3, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Jul 3, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Jul 3, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint
Aug 28, 2024	F · Potential for harm, facility-wide	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention. · from a complaint
Aug 28, 2024	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · from a complaint
Aug 28, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Aug 28, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jul 29, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 6, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 6, 2022	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly.
Nov 6, 2022	F · Potential for harm, facility-wide	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Nov 6, 2022	E · Potential for harm, repeated	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Nov 6, 2022	E · Potential for harm, repeated	The facility did not have a policy covering how food brought in by family and visitors is used and stored safely.
Nov 6, 2022	E · Potential for harm, repeated	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Nov 6, 2022	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 6, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 6, 2022	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 6, 2022	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Nov 6, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 6, 2022	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Nov 6, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 8).

Year	Citations	Worst severity that year
2022	13	F
2024	5	F
2025	5	E
2026	8	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Georgia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.19	3.54	3.95	bottom 2% in Georgia; bottom 1% in the U.S.
Registered Nurse hours	0.16	0.50	0.69	bottom 3% in Georgia; bottom 1% in the U.S.
Weekend total nurse staffing	2.13	3.09	3.50	bottom 3% in Georgia; bottom 3% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.23	0.35	0.48	bottom 36% in Georgia; bottom 18% in the U.S.
Total nursing staff turnover (%)	48.5	46.0	45.8	bottom 41% in Georgia; bottom 41% in the U.S.
RN turnover (%)	80.0	44.5	42.9	bottom 7% in Georgia; bottom 6% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.67, RN 0.20, weekend 2.59. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
3 Bees Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Ajoj Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Bees Family Irrevocable Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Blue Ocean Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Journey Ox Ga Healthcare Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Journey Ox of Ga LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	11/01/2024
McGuinness, Bernard	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Shasam Family Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Shasam Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Bilbo, Richard	Individual	Operational/Managerial Control	NOT APPLICABLE	11/20/2024
Bilbo, Richard	Individual	ADP of the SNF	NOT APPLICABLE	11/20/2024
Conrad, Cameron	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2024
Conrad, Cameron	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2024
Frinks, Terence	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2024
Frinks, Terence	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2024
Johnson, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2024
Johnson, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2024
Jones, Antonio	Individual	Operational/Managerial Control	NOT APPLICABLE	11/18/2024
Jones, Antonio	Individual	ADP of the SNF	NOT APPLICABLE	11/18/2024
Journey Ox Ga Management LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	11/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How is residents' personal money protected and tracked, and how can families review the account statements?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How are residents and families included in care plan meetings, and how often do those meetings happen?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Pruitthealth - Lanier	6.3 mi	Buford, GA	★★★★☆	4/5
New Horizons Limestone	11.0 mi	Gainesville, GA	★★★★☆	4/5
Pruitthealth - Limestone	11.2 mi	Gainesville, GA	★★★★☆	3/5
Bell Minor Home, the	11.4 mi	Gainesville, GA	★☆☆☆☆	1/5
Willowbrooke Court at Lanier Village Estates	13.2 mi	Gainesville, GA	★★★★★	5/5
Chestnut Ridge Nsg & Rehab Ctr	13.5 mi	Cumming, GA	★☆☆☆☆	2/5
D Scott Hudgens Center for Skilled Nursing, the	13.6 mi	Suwanee, GA	★★★☆☆	4/5
Salude - the Art of Recovery	13.7 mi	Suwanee, GA	★★★★★	5/5
Cumming Operating Company LLC	13.8 mi	Cumming, GA	★★★★★	4/5
Life Care Ctr of Lawrenceville	15.8 mi	Lawrenceville, GA	★☆☆☆☆	1/5
Mesun Health and Rehabilitation Center	17.5 mi	Lawrenceville, GA	★★☆☆☆	2/5
Winder Center for Nursing and Healing	18.5 mi	Winder, GA	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Flowery Branch →

Facility data as of CMS processing date 2026-08-01. CCN 115327.

The Care File

Visit checklist — Crossroads of Flowery Branch of Journey LLC, the

4595 Cantrell Road, Flowery Branch, GA 30542 · 7709672070

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $0

Questions for the administrator:

☐ "How is residents' personal money protected and tracked, and how can families review the account statements?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How are residents and families included in care plan meetings, and how often do those meetings happen?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 115327 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)