Massachusetts ›East Longmeadow
32 Chestnut Street, East Longmeadow, MA 01028 (opens Google Maps) · Hampden County · (413) 525-1893· 135 certified beds · avg 117 residents/day · certified since Sep 11, 1987 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: VANTAGE CARE (10 facilities, chain avg rating 2.4★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 27 inspection findings. Open the full record below to read every finding.
The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint F-0755
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 28, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint · F-0755 |
| May 20, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| May 20, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| May 20, 2025 | D · Potential for more than minimal harm, isolated | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. · F-0637 |
| May 20, 2025 | D · Potential for more than minimal harm, isolated | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644 |
| May 20, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety. · F-0740 |
| May 20, 2025 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| May 20, 2025 | D · Potential for more than minimal harm, isolated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · F-0804 |
| May 20, 2025 | B · Potential for minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Dec 11, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Mar 14, 2024 | E · Potential for more than minimal harm, pattern | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · F-0726 |
| Mar 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Mar 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Mar 14, 2024 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Mar 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Mar 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide routine dental care and 24-hour emergency dental care for residents. · F-0790 |
| Mar 14, 2024 | B · Potential for minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Sep 23, 2022 | F · Potential for more than minimal harm, widespread | The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · F-0638 |
| Sep 23, 2022 | E · Potential for more than minimal harm, pattern | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
| Sep 23, 2022 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Sep 23, 2022 | D · Potential for more than minimal harm, isolated | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. · F-0637 |
| Sep 23, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life. · F-0745 |
| Sep 23, 2022 | D · Potential for more than minimal harm, isolated | The facility did not have policies on smoking. · F-0926 |
| Sep 23, 2022 | C · Potential for minimal harm, widespread | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Sep 23, 2022 | C · Potential for minimal harm, widespread | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625 |
| Sep 23, 2022 | C · Potential for minimal harm, widespread | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
| Sep 23, 2022 | B · Potential for minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 8).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 10 | 0 | F |
| 2024 | 8 | 0 | E |
| 2025 | 9 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
0 fines totaling $0, plus 1 Medicare payment denial period.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Mar 14, 2024 | Payment Denial | 31 days from Jun 14, 2024 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.81 | 3.89 | 3.95 | top 43% in Massachusetts; top 48% in the U.S. |
| Registered Nurse hours | 0.32 | 0.65 | 0.69 | bottom 7% in Massachusetts; bottom 11% in the U.S. |
| Weekend total nurse staffing | 3.41 | 3.51 | 3.50 | top 47% in Massachusetts; top 47% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.20 | 0.46 | 0.48 | bottom 8% in Massachusetts; bottom 12% in the U.S. |
| Total nursing staff turnover (%) | 25.3 | 38.2 | 45.8 | top 14% in Massachusetts; top 7% in the U.S. |
| RN turnover (%) | 20.0 | 42.6 | 42.9 | top 8% in Massachusetts; top 13% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.30, weekend 3.24.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.63 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Chestnut Hill Health and Rehabilitation Center LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation · changed ownership in the last 12 months
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Arem, Cheryl | Individual | 5% or Greater Direct Ownership Interest | 25% | 12/29/2025 |
| Brown, Yossi | Individual | 5% or Greater Direct Ownership Interest | 25% | 12/29/2025 |
| Herskovitz, Miriam | Individual | 5% or Greater Direct Ownership Interest | 25% | 12/29/2025 |
| Yurowitz, Sam | Individual | 5% or Greater Direct Ownership Interest | 25% | 12/29/2025 |
| Brown, Yossi | Individual | Managing Control - Governing Body | NOT APPLICABLE | 12/29/2025 |
| Brown, Yossi | Individual | Corporate Director | NOT APPLICABLE | 12/29/2025 |
| Brown, Yossi | Individual | Corporate Officer | NOT APPLICABLE | 12/29/2025 |
| Brown, Yossi | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/29/2025 |
| Brown, Yossi | Individual | ADP of the SNF | NOT APPLICABLE | 12/29/2025 |
| Butt, Jennifer | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/29/2025 |
| Butt, Jennifer | Individual | ADP of the SNF | NOT APPLICABLE | 12/29/2025 |
| Cheryl Arem Trust | Organization | ADP of the SNF | NOT APPLICABLE | 12/29/2025 |
| Green, Morris | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/15/2025 |
| Green, Morris | Individual | ADP of the SNF | NOT APPLICABLE | 12/29/2025 |
| Im Family Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/29/2025 |
| Innovations Healthcare, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/29/2025 |
| Innovations Healthcare, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/20/2026 |
| Isaac S Moskowitz Fam Tr | Organization | ADP of the SNF | NOT APPLICABLE | 12/29/2025 |
| Jca Capital Associates LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/29/2025 |
| Jeffrey Arem Trust | Organization | ADP of the SNF | NOT APPLICABLE | 12/29/2025 |
Showing 20 of 40 parties CMS has on file for this facility; 20 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Vantage Care — 10 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 9 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Care One at Redstone | 1.5 mi | East Longmeadow, MA | ★★☆☆☆ | 2/5 | |
| East Longmeadow Skilled Nursing Center | 1.6 mi | East Longmeadow, MA | ★★★★☆ | 4/5 | |
| Julian J Levitt Family Nursing Home | 2.6 mi | Longmeadow, MA | ★★★★☆ | 3/5 | |
| Sixteen Acres Health and Rehabilitation Center LLC | 2.8 mi | Springfield, MA | ★★★★☆ | 4/5 | |
| Vantage at Hampden LLC | 3.3 mi | Hampden, MA | ★★★☆☆ | 4/5 | |
| Loomis Lakeside at Reeds Landing | 4.4 mi | Springfield, MA | ★★★★★ | 5/5 | |
| Agawam East Rehab and Nursing | 6.0 mi | Agawam, MA | ★★★★★ | 4/5 | |
| Agawam North Rehab and Nursing | 6.2 mi | Agawam, MA | ★☆☆☆☆ | 1/5 | |
| Agawam South Rehab and Nursing | 6.2 mi | Agawam, MA | ★★★★☆ | 3/5 | |
| Agawam West Rehab and Nursing | 6.2 mi | Agawam, MA | ★★☆☆☆ | 2/5 | |
| Parkway Pavilion Health and Rehabilitation Center | 6.6 mi | Enfield, CT | ★☆☆☆☆ | 1/5 | abuse |
| Life Care Center of Wilbraham | 7.1 mi | Wilbraham, MA | ★★★★☆ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Hampden, MA — 26 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225303.
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