St Bernard Nursing & Rehab

Name: St Bernard Nursing & Rehab
Address: 4021 RONEAGLE WAY, New Orleans, LA, 70122, US
Telephone: 5042467900

4021 Roneagle Way, New Orleans, LA 70122 · Orleans County · 127 certified beds · avg 124 residents/day · certified since Jan 18, 1996

Part of chain: VOLARE HEALTH (16 facilities, chain avg rating 1.8★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.39

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (44)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 12, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Mar 12, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Mar 12, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 4, 2025	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Jun 10, 2025	E · Potential for harm, repeated	The facility did not honor residents' right to manage their own money and financial affairs.
Jun 10, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 10, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jun 10, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jun 10, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 10, 2025	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Jun 10, 2025	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Feb 26, 2025	E · Potential for harm, repeated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Feb 26, 2025	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Feb 26, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Jun 5, 2024	E · Potential for harm, repeated	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
May 8, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Apr 4, 2024	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 19, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Dec 19, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 14, 2023	E · Potential for harm, repeated	The facility did not keep residents' personal and medical information private and confidential. · from a complaint
Aug 14, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Aug 14, 2023	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 14, 2023	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Aug 14, 2023	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 14, 2023	E · Potential for harm, repeated	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
Aug 14, 2023	E · Potential for harm, repeated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint
Aug 14, 2023	E · Potential for harm, repeated	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Aug 14, 2023	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Aug 14, 2023	E · Potential for harm, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Aug 14, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 14, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Aug 14, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Aug 14, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Aug 14, 2023	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · from a complaint
Aug 14, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 14, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 14, 2023	D · Potential for harm, one-off	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
Aug 14, 2023	B · Minimal risk, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Aug 14, 2023	B · Minimal risk, repeated	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 7).

Year	Citations	Worst severity that year
2023	22	E
2024	8	E
2025	11	E
2026	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.39	4.04	3.95	bottom 20% in Louisiana; bottom 31% in the U.S.
Registered Nurse hours	0.17	0.32	0.69	bottom 18% in Louisiana; bottom 1% in the U.S.
Weekend total nurse staffing	2.76	3.45	3.50	bottom 15% in Louisiana; bottom 19% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.07	0.20	0.48	bottom 2% in Louisiana; bottom 1% in the U.S.
Total nursing staff turnover (%)	58.8	47.6	45.8	bottom 18% in Louisiana; bottom 18% in the U.S.
RN turnover (%)	60.0	41.6	42.9	bottom 27% in Louisiana; bottom 22% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.11, RN 0.15, weekend 2.53. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
La 10 Opco Holdco LLC	Organization	5% or Greater Direct Ownership Interest	100%	07/26/2022
La 10 Pinnacle Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	—	07/26/2022
La10 Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	07/25/2023
Hagar, Chaim	Individual	ADP of the SNF	NOT APPLICABLE	07/26/2022
Knox, Donald	Individual	Corporate Officer	NOT APPLICABLE	07/24/2023
Knox, Donald	Individual	ADP of the SNF	NOT APPLICABLE	07/24/2023
La 10 Pinnacle Holdco LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/26/2022
La10 Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/26/2022
McLendon, Ronald	Individual	Operational/Managerial Control	NOT APPLICABLE	07/26/2022
McLendon, Ronald	Individual	ADP of the SNF	NOT APPLICABLE	07/26/2022
Russell, Kim	Individual	Operational/Managerial Control	NOT APPLICABLE	02/29/2024
Russell, Kim	Individual	ADP of the SNF	NOT APPLICABLE	02/29/2024
Schwartz, Eliezer	Individual	Corporate Officer	NOT APPLICABLE	08/22/2023
Schwartz, Eliezer	Individual	Operational/Managerial Control	NOT APPLICABLE	07/26/2022
Schwartz, Eliezer	Individual	ADP of the SNF	NOT APPLICABLE	07/26/2022
St Bernard Nursing & Rehab Propco LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	07/26/2022
St Bernard Nursing & Rehab Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/26/2022
Volare Health LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Volare Health LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/26/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"How are residents' personal funds handled here, and what records can families review?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
St. Margaret's Daughters Home	2.9 mi	New Orleans, LA	★★☆☆☆	2/5
Lafon Nursing Facility of the Holy Family	3.6 mi	New Orleans, LA	★☆☆☆☆	2/5
St Jude's Health & Wellness Center	3.6 mi	New Orleans, LA	★☆☆☆☆	1/5	abuse
Chateau de Notre Dame Community Care Center	4.5 mi	New Orleans, LA	★★☆☆☆	2/5
Jefferson Healthcare Center	5.9 mi	Jefferson, LA	★☆☆☆☆	2/5
Jo Ellen Smith Convalescent Center	6.0 mi	New Orleans, LA	★★★★☆	4/5
Ochsner Medical Center Skilled Nursing Facility	6.2 mi	Jefferson, LA	★★★★★	5/5
Covenant Home	6.7 mi	New Orleans, LA	★★★★☆	4/5
Willow Wood at Woldenberg Village	6.8 mi	New Orleans, LA	★★★☆☆	3/5
John J Hainkel Jr Home and Rehabilitation Center	6.8 mi	New Orleans, LA	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in New Orleans →

Facility data as of CMS processing date 2026-08-01. CCN 195356.

The Care File

Visit checklist — St Bernard Nursing & Rehab

4021 Roneagle Way, New Orleans, LA 70122 · 5042467900

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $0

Questions for the administrator:

☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "How are residents' personal funds handled here, and what records can families review?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195356 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)