Colonial Oaks Living Center

Name: Colonial Oaks Living Center
Address: 4312 ITHACA STREET, Metairie, LA, 70006, US
Telephone: 5048876414

4312 Ithaca Street, Metairie, LA 70006 · Jefferson County · 110 certified beds · avg 90 residents/day · certified since Dec 6, 2001

Part of chain: PLANTATION MANAGEMENT COMPANY (16 facilities, chain avg rating 1.8★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.91

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 5, 2026	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
May 5, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
May 5, 2026	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Feb 25, 2026	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Apr 8, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 8, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Apr 8, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Apr 8, 2025	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Apr 8, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 8, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 5, 2025	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 5, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Feb 5, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Feb 5, 2025	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Feb 5, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Feb 5, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Jun 5, 2024	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving. · from a complaint
Apr 11, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 11, 2024	E · Potential for harm, repeated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 11, 2024	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Apr 11, 2024	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Apr 11, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 11, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 11, 2024	B · Minimal risk, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Sep 27, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 3).

Year	Citations	Worst severity that year
2023	1	D
2024	8	E
2025	12	E
2026	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.91	4.04	3.95	bottom 5% in Louisiana; bottom 11% in the U.S.
Registered Nurse hours	0.17	0.32	0.69	bottom 19% in Louisiana; bottom 2% in the U.S.
Weekend total nurse staffing	2.40	3.45	3.50	bottom 4% in Louisiana; bottom 7% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.15	0.20	0.48	top 45% in Louisiana; bottom 5% in the U.S.
Total nursing staff turnover (%)	39.7	47.6	45.8	top 25% in Louisiana; top 35% in the U.S.
RN turnover (%)	0.0	41.6	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.11, RN 0.18, weekend 2.57. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Highpoint Healthcare LLC	Organization	5% or Greater Direct Ownership Interest	50%	11/01/2020
Irrv Property Tr for the Quirk Children	Organization	5% or Greater Indirect Ownership Interest	15%	11/01/2020
Medico LLC	Organization	5% or Greater Direct Ownership Interest	50%	11/01/2020
Quirk, Cynthia	Individual	5% or Greater Indirect Ownership Interest	18%	11/01/2020
Quirk, Gene	Individual	5% or Greater Indirect Ownership Interest	18%	11/01/2020
Sadler, Alison	Individual	5% or Greater Indirect Ownership Interest	17%	11/01/2020
Stallard, Felicia	Individual	5% or Greater Indirect Ownership Interest	17%	11/01/2020
Delatte, Kimberly	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2020
Highpoint Healthcare LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	11/01/2020
HPHC of Louisiana LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/19/2022
Landers, Zeb	Individual	W-2 Managing Employee	NOT APPLICABLE	11/01/2020
Quirk, Cynthia	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2020
Quirk, Gene	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2020
Quirk, Scott	Individual	Corporate Director	NOT APPLICABLE	11/01/2020
Quirk, Scott	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Could I join residents for a meal to see the food quality and temperature for myself?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
East Jefferson General Hospital - SNF	0.2 mi	Metairie, LA	★★★★★	5/5
Metairie Health Care Center	2.0 mi	Metairie, LA	★☆☆☆☆	1/5
John A. Stassi II Community Care Center	2.5 mi	Metairie, LA	★★★★★	4/5
Waldon Health Care Center	3.6 mi	Kenner, LA	★☆☆☆☆	1/5
Ochsner Medical Center Skilled Nursing Facility	3.6 mi	Jefferson, LA	★★★★★	5/5
Jefferson Healthcare Center	3.8 mi	Jefferson, LA	★☆☆☆☆	2/5
Chateau Living Center	4.7 mi	Kenner, LA	★☆☆☆☆	1/5
St Joseph of Harahan	5.2 mi	Harahan, LA	★☆☆☆☆	2/5
Chateau de Notre Dame Community Care Center	5.5 mi	New Orleans, LA	★★☆☆☆	2/5
St. Margaret's Daughters Home	5.9 mi	New Orleans, LA	★★☆☆☆	2/5
St Bernard Nursing & Rehab	7.0 mi	New Orleans, LA	★☆☆☆☆	2/5
John J Hainkel Jr Home and Rehabilitation Center	7.1 mi	New Orleans, LA	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Metairie →

Facility data as of CMS processing date 2026-08-01. CCN 195536.

The Care File

Visit checklist — Colonial Oaks Living Center

4312 Ithaca Street, Metairie, LA 70006 · 5048876414

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195536 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)