Covenant Home

Name: Covenant Home
Address: 5919 Magazine Street, New Orleans, LA, 70115, US
Telephone: 5048976216

5919 Magazine Street, New Orleans, LA 70115 · Orleans County · 96 certified beds · avg 57 residents/day · certified since Nov 20, 2004

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.70

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 20, 2026	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
May 21, 2025	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
May 21, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 21, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 21, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
May 21, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 21, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
May 21, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
May 21, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 7, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jun 20, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 21, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 21, 2024	E · Potential for harm, repeated	The facility did not dispose of garbage and refuse properly.
May 21, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
May 21, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to receive the visitors they choose, at the times they choose.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (8 → 1).

Year	Citations	Worst severity that year
2024	7	E
2025	8	E
2026	1	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.70	4.04	3.95	bottom 34% in Louisiana; bottom 47% in the U.S.
Registered Nurse hours	0.56	0.32	0.69	top 5% in Louisiana; bottom 47% in the U.S.
Weekend total nurse staffing	3.40	3.45	3.50	bottom 49% in Louisiana; top 47% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.51	0.20	0.48	top 4% in Louisiana; top 32% in the U.S.
Total nursing staff turnover (%)	30.2	47.6	45.8	top 9% in Louisiana; top 14% in the U.S.
RN turnover (%)	20.0	41.6	42.9	top 17% in Louisiana; top 13% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.20, RN 0.49, weekend 2.94. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5

Who owns this facility

Non profit - Church related

Owner / manager	Type	Role	Stake	Since
Childress, Charles	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/16/2025
Childress, Charles	Individual	Corporate Director	NOT APPLICABLE	01/16/2025
Hoffmann, Margaret Elizabeth	Individual	Operational/Managerial Control	NOT APPLICABLE	12/11/1995
Hoffmann, Margaret Elizabeth	Individual	ADP of the SNF	NOT APPLICABLE	12/11/1995
Wellington, Frances	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/16/2025
Wellington, Frances	Individual	Corporate Director	NOT APPLICABLE	01/16/2025
Wise, John	Individual	Operational/Managerial Control	NOT APPLICABLE	07/15/2017
Wise, John	Individual	ADP of the SNF	NOT APPLICABLE	07/15/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
John J Hainkel Jr Home and Rehabilitation Center	0.3 mi	New Orleans, LA	★★★★★	5/5
Chateau de Notre Dame Community Care Center	2.5 mi	New Orleans, LA	★★☆☆☆	2/5
Wynhoven Community Care Center	2.5 mi	Marrero, LA	★★★☆☆	2/5
Marrero Healthcare Center	2.8 mi	Marrero, LA	★★★★★	5/5
Jefferson Healthcare Center	3.4 mi	Jefferson, LA	★☆☆☆☆	2/5
St Jude's Health & Wellness Center	3.4 mi	New Orleans, LA	★☆☆☆☆	1/5	abuse
Ochsner Medical Center Skilled Nursing Facility	3.7 mi	Jefferson, LA	★★★★★	5/5
St. Margaret's Daughters Home	3.8 mi	New Orleans, LA	★★☆☆☆	2/5
John A. Stassi II Community Care Center	5.6 mi	Metairie, LA	★★★★★	4/5
St Joseph of Harahan	5.7 mi	Harahan, LA	★☆☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in New Orleans →

Facility data as of CMS processing date 2026-08-01. CCN 195614.

The Care File

Visit checklist — Covenant Home

5919 Magazine Street, New Orleans, LA 70115 · 5048976216

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195614 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)