Center at Arrowhead, LLC

7201 W Camino San Xavier Ave, Glendale, AZ 85308 (opens Google Maps) · Maricopa County · (623) 773-6100· 96 certified beds · avg 63 residents/day · certified since Oct 14, 2015 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

Part of chain: VERITAS MANAGEMENT GROUP (13 facilities, chain avg rating 4.2★)

4/5

Health inspection rating (on-site)

inspected May 2, 2025

Serious findings on record

Fines, last 3 years

3.61

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.

May 2, 2025E · Potential for more than minimal harm, pattern
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
May 2, 2025E · Potential for more than minimal harm, pattern
The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. F-0881
May 2, 2025D · Potential for more than minimal harm, isolated
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684

View all 13 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
May 2, 2025	E · Potential for more than minimal harm, pattern	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
May 2, 2025	E · Potential for more than minimal harm, pattern	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881
May 2, 2025	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
May 2, 2025	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
May 2, 2025	D · Potential for more than minimal harm, isolated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732
Feb 15, 2024	D · Potential for more than minimal harm, isolated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609
Feb 15, 2024	D · Potential for more than minimal harm, isolated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658
Sep 20, 2023	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684
Nov 10, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Nov 10, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Nov 10, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686
Nov 10, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690
Nov 10, 2022	D · Potential for more than minimal harm, isolated	The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases. · F-0885

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 5).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2022

2023

2024

2025

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2022	5	D
2023	1	D
2024	2	D
2025	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityArizona averageU.S. average

Total nurse staffing (hours per resident per day)

3.61

3.97

3.95

Registered Nurse hours

0.41

0.69

Weekend total nurse staffing

3.33

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.61	3.97	3.95	bottom 45% in Arizona; bottom 42% in the U.S.
Registered Nurse hours	0.41	0.69	0.69	bottom 16% in Arizona; bottom 23% in the U.S.
Weekend total nurse staffing	3.33	3.50	3.50	top 40% in Arizona; bottom 49% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.43	0.49	0.48	top 46% in Arizona; top 43% in the U.S.
Total nursing staff turnover (%)	72.0	45.2	45.8	bottom 3% in Arizona; bottom 5% in the U.S.
RN turnover (%)	54.5	43.6	42.9	bottom 29% in Arizona; bottom 29% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.35, RN 0.49, weekend 4.01.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.35 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Center at Arrowhead, LLC. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Aldridge, Patricia	Individual	Contracted Managing Employee	NOT APPLICABLE	02/02/2015
Dunlap, Robert	Individual	Corporate Director	NOT APPLICABLE	02/02/2015
Gaylor, Patrick	Individual	Corporate Director	NOT APPLICABLE	02/02/2015
Ott, David	Individual	Corporate Director	NOT APPLICABLE	02/02/2015
Senkoff, Alexander	Individual	Corporate Director	NOT APPLICABLE	02/02/2015
Veritas Management Group LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/02/2015
Williams, Candyce	Individual	Corporate Director	NOT APPLICABLE	02/02/2015

All 7 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Veritas Management Group — 13 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

The Center at Tucson — Tucson, AZ · overall 5/5
The Center at Val Vista, LLC — Gilbert, AZ · overall 5/5
Center at Centennial, the — Colorado Springs, CO · overall 5/5
Center at Centerplace, LLC, the — Greeley, CO · overall 2/5
Center at Lincoln, LLC, the — Parker, CO · overall 2/5
Center at Northridge, LLC, the — Westminster, CO · overall 5/5
The Center at Cordera — Colorado Springs, CO · overall 4/5
Center at Eden Hill, LLC — Dover, DE · overall 5/5

Listed by state, then facility name — not a ranking. Showing 8 of the 12 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Where do you post your daily staffing numbers, and can I see today's?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 72% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 44 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Advanced Health Care of Glendale	1.2 mi	Glendale, AZ	★★★★★	4/5
Freedom Plaza Care Center	3.2 mi	Peoria, AZ	★★★★★	5/5
Life Care Center of North Glendale	3.2 mi	Glendale, AZ	★★★★★	4/5
Peoria Post Acute and Rehabilitation	3.4 mi	Peoria, AZ	★★★★☆	4/5
Sun City Post Acute	3.5 mi	Sun City, AZ	★★★★☆	3/5
Lake Pleasant Post Acute Rehabilitation Center	4.0 mi	Peoria, AZ	★★★★☆	3/5
Boswell Transitional Care of Cascadia	4.8 mi	Sun City, AZ	★★★★★	4/5
Immanuel Campus of Care	5.5 mi	Peoria, AZ	★★★☆☆	2/5	abuse
Sunview Respiratory and Rehabilitation	5.6 mi	Youngtown, AZ	★★☆☆☆	1/5	abuseSFF
Agave Grove Post Acute	5.6 mi	Glendale, AZ	★★☆☆☆	2/5	abuse
Az - Rio Vista Post Acute and Rehabilitation	6.2 mi	Peoria, AZ	★★★★★	4/5
Horizon Post Acute and Rehabilitation Center	6.4 mi	Glendale, AZ	★★★☆☆	2/5	abuse

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Chandler Post Acute and Rehabilitation — Chandler, AZ · overall 4/5
Christian Care Nursing Center — Phoenix, AZ · overall 4/5
Citadel Post Acute — Mesa, AZ · overall 5/5
Citrus Heights Respiratory and Rehabilitation — Mesa, AZ · overall 3/5
Coronado Healthcare Center — Phoenix, AZ · overall 5/5
Desert Blossom Health & Rehab Center — Mesa, AZ · overall 5/5
Desert Cove Nursing Center — Chandler, AZ · overall 2/5abuse
Desert Haven Care Center — Phoenix, AZ · overall 1/5abuse

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Glendale →

Facility data as of CMS processing date 2026-08-01. CCN 035289.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Center at Arrowhead, LLC

7201 W Camino San Xavier Ave, Glendale, AZ 85308 · (623) 773-6100

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 72% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035289 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)