The Center at Tucson

Name: The Center at Tucson
Address: 5020 EAST GLENN STREET, Tucson, AZ, 85712, US
Telephone: 5203475555

5020 East Glenn Street, Tucson, AZ 85712 · Pima County · 96 certified beds · avg 90 residents/day · certified since Jul 6, 2018

Part of chain: VERITAS MANAGEMENT GROUP (13 facilities, chain avg rating 4.2★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.44

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (22)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 16, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 16, 2024	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Aug 16, 2024	B · Minimal risk, repeated	The facility did not follow the rules about disclosing who owns it, or did not tell the state agency about changes in ownership or key administrative staff.
Feb 9, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Feb 9, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Feb 11, 2022	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Feb 11, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 11, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 3).

Year	Citations	Worst severity that year
2022	17	E
2023	2	D
2024	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.44	3.97	3.95	bottom 33% in Arizona; bottom 34% in the U.S.
Registered Nurse hours	0.62	0.69	0.69	top 43% in Arizona; top 46% in the U.S.
Weekend total nurse staffing	2.79	3.50	3.50	bottom 15% in Arizona; bottom 20% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.48	0.49	0.48	top 38% in Arizona; top 35% in the U.S.
Total nursing staff turnover (%)	34.0	45.2	45.8	top 16% in Arizona; top 22% in the U.S.
RN turnover (%)	26.7	43.6	42.9	top 17% in Arizona; top 24% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.22, RN 0.76, weekend 3.42. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Murdock, Monte	Individual	5% or Greater Direct Ownership Interest	50%	02/17/2017
Senkoff, Alexander	Individual	5% or Greater Direct Ownership Interest	50%	02/17/2017
Esmas, Bartolome	Individual	Corporate Director	NOT APPLICABLE	02/17/2017
Murdock, Monte	Individual	Operational/Managerial Control	NOT APPLICABLE	02/17/2017
Senkoff, Alexander	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2017
Veritas Management Group LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/27/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
"Who owns this facility, and has ownership or top management changed recently?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Villa Maria Post Acute and Rehabilitation	0.8 mi	Tucson, AZ	★★★☆☆	2/5
Foothills Rehabilitation Center	0.9 mi	Tucson, AZ	★★☆☆☆	1/5
Handmaker Home for the Aging	0.9 mi	Tucson, AZ	★★★☆☆	2/5	abuse
Santa Rosa Care Center	1.1 mi	Tucson, AZ	★★★☆☆	2/5	abuse
Haven of Tucson	1.1 mi	Tucson, AZ	★★☆☆☆	2/5
Sabino Canyon Rehabilitation & Care Center	1.5 mi	Tucson, AZ	★★★★☆	3/5
Pueblo Springs Rehabilitation Center	1.6 mi	Tucson, AZ	★★☆☆☆	3/5
Devon Gables Rehabilitation Center	1.8 mi	Tucson, AZ	★★☆☆☆	2/5	abuse
Sandstone Estates Rehab Centre	1.9 mi	Tucson, AZ	★☆☆☆☆	1/5
Haven of Saguaro Valley	3.2 mi	Tucson, AZ	★★★★★	4/5
Catalina Post Acute and Rehabilitation	3.5 mi	Tucson, AZ	★★★★☆	3/5
Park Avenue Health and Rehabilitation Center	4.2 mi	Tucson, AZ	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Tucson →

Facility data as of CMS processing date 2026-08-01. CCN 035295.

The Care File

Visit checklist — The Center at Tucson

5020 East Glenn Street, Tucson, AZ 85712 · 5203475555

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
☐ "Who owns this facility, and has ownership or top management changed recently?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035295 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)