Alliance Health at West Acres

Name: Alliance Health at West Acres
Address: 804 PLEASANT STREET, Brockton, MA, 02301, US
Telephone: 5085836000

804 Pleasant Street, Brockton, MA 02301 · Plymouth County · 138 certified beds · avg 118 residents/day · certified since Aug 1, 1977

Part of chain: ALLIANCE HEALTH & HUMAN SERVICES (8 facilities, chain avg rating 3.8★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.45

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 19, 2025	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Sep 19, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 19, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 19, 2025	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Aug 29, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 29, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jul 27, 2023	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jul 27, 2023	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jul 27, 2023	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jul 27, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 27, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 27, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jul 27, 2023	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Jul 27, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jul 27, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jul 27, 2023	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 4).

Year	Citations	Worst severity that year
2023	10	E
2024	2	E
2025	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.45	3.89	3.95	bottom 30% in Massachusetts; bottom 34% in the U.S.
Registered Nurse hours	0.22	0.65	0.69	bottom 1% in Massachusetts; bottom 3% in the U.S.
Weekend total nurse staffing	3.09	3.51	3.50	bottom 29% in Massachusetts; bottom 36% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.19	0.46	0.48	bottom 7% in Massachusetts; bottom 10% in the U.S.
Total nursing staff turnover (%)	32.4	38.2	45.8	top 34% in Massachusetts; top 19% in the U.S.
RN turnover (%)	54.5	42.6	42.9	bottom 26% in Massachusetts; bottom 29% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.69, RN 0.23, weekend 3.31. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Alliance Health INC	Organization	5% or Greater Direct Ownership Interest	100%	09/22/1999
Alliance Health Management Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	08/01/2013
Alliance Health Management Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/18/2025
Brunetti, Tammy	Individual	Corporate Director	NOT APPLICABLE	03/06/2019
Calkins, Andrew	Individual	Corporate Director	NOT APPLICABLE	03/06/2017
Corridan, Linda	Individual	Corporate Director	NOT APPLICABLE	09/17/2008
Delgado, Fabian	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2019
Delgado, Fabian	Individual	ADP of the SNF	NOT APPLICABLE	03/26/2025
Fusco, Danielle	Individual	Operational/Managerial Control	NOT APPLICABLE	03/17/2025
Fusco, Danielle	Individual	ADP of the SNF	NOT APPLICABLE	03/18/2025
Grady, Francis	Individual	Corporate Director	NOT APPLICABLE	07/15/2013
Grady, Francis	Individual	Corporate Officer	NOT APPLICABLE	06/22/2016
Gray, Alfred	Individual	Corporate Director	NOT APPLICABLE	03/06/2019
Janisko, Jerome	Individual	Corporate Director	NOT APPLICABLE	01/25/1999
Jennings, Michael	Individual	Corporate Director	NOT APPLICABLE	09/25/2024
Jones, Erik	Individual	Corporate Director	NOT APPLICABLE	11/26/2018
Kemp, Paul	Individual	Corporate Officer	NOT APPLICABLE	06/22/2016
Lavallee, Thomas	Individual	Corporate Officer	NOT APPLICABLE	06/22/2016
Lument Real Estate Capital LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	01/24/2023
Mourtzinos, Arthur	Individual	Corporate Director	NOT APPLICABLE	06/19/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Could I join residents for a meal to see the food quality and temperature for myself?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How quickly are lab tests done and results acted on when a resident's doctor orders them?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Brockton Post Acute Care	0.7 mi	Brockton, MA	★★★★☆	3/5
The Center at Blue Hills	1.8 mi	Stoughton, MA	★★★☆☆	2/5	abuse
The Guardian Center	1.8 mi	Brockton, MA	★☆☆☆☆	2/5
Copley at Stoughton Nursing Care Center	2.6 mi	Stoughton, MA	★★★★★	3/5
St Joseph Manor Health Care INC	3.1 mi	Brockton, MA	★★★★☆	4/5
Champion Rehabilitation and Nursing Center	3.4 mi	Brockton, MA	★★☆☆☆	3/5
Southeast Rehabilitation & Skilled Care Center	3.8 mi	North Easton, MA	★☆☆☆☆	1/5
Care One at Randolph	5.0 mi	Randolph, MA	★☆☆☆☆	1/5
Life Care Center of West Bridgewater	5.3 mi	West Bridgewater, MA	★★★★★	5/5
Colony Center for Health and Rehabilitation	5.3 mi	Abington, MA	★☆☆☆☆	1/5
Sachem Center for Health and Rehabilitation	6.2 mi	East Bridgewater, MA	★★★☆☆	3/5
Hellenic Nursing & Rehabilitation Center	7.2 mi	Canton, MA	★★★☆☆	4/5

Compare this facility with the 3 closest →

All facilities in Brockton →

Facility data as of CMS processing date 2026-08-01. CCN 225259.

The Care File

Visit checklist — Alliance Health at West Acres

804 Pleasant Street, Brockton, MA 02301 · 5085836000

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How quickly are lab tests done and results acted on when a resident's doctor orders them?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225259 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)