Regalcare at Worcester

Name: Regalcare at Worcester
Address: 25 ORIOL DRIVE, Worcester, MA, 01605, US
Telephone: 5088523330

25 Oriol Drive, Worcester, MA 01605 · Worcester County · 160 certified beds · avg 119 residents/day · certified since Jul 1, 1990

Part of chain: REGALCARE (9 facilities, chain avg rating 1.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.76

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 6, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
May 6, 2025	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint
Apr 17, 2025	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Apr 17, 2025	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Apr 17, 2025	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 17, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 17, 2025	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Jan 4, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not provide proper care for residents with a colostomy, urostomy, or ileostomy — surgical openings in the abdomen that let waste leave the body into a pouch. These require regular, skilled attention to stay clean and healthy.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 7, 2022	F · Potential for harm, facility-wide	The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases.
Jun 7, 2022	F · Potential for harm, facility-wide	The facility did not perform required COVID-19 testing on residents and staff.
Jun 7, 2022	E · Potential for harm, repeated	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Jun 7, 2022	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jun 7, 2022	E · Potential for harm, repeated	The facility did not dispose of garbage and refuse properly.
Jun 7, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 7, 2022	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 7, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 7, 2022	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Jun 7, 2022	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jun 7, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jun 7, 2022	D · Potential for harm, one-off	The facility did not provide or arrange specialized rehabilitation services — such as physical, occupational, or speech therapy — for residents who needed them.
Jun 7, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jun 7, 2022	B · Minimal risk, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 8).

Year	Citations	Worst severity that year
2022	14	F
2024	7	D
2025	10	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.76	3.89	3.95	top 49% in Massachusetts; bottom 50% in the U.S.
Registered Nurse hours	0.44	0.65	0.69	bottom 20% in Massachusetts; bottom 29% in the U.S.
Weekend total nurse staffing	3.58	3.51	3.50	top 36% in Massachusetts; top 38% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.33	0.46	0.48	bottom 33% in Massachusetts; bottom 38% in the U.S.
Total nursing staff turnover (%)	34.0	38.2	45.8	top 40% in Massachusetts; top 22% in the U.S.
RN turnover (%)	35.7	42.6	42.9	top 38% in Massachusetts; top 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.41, RN 0.40, weekend 3.25. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 3/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Mirlis, Eliyahu	Individual	5% or Greater Indirect Ownership Interest	100%	02/01/2022
Oc Azure of Worcester Holdings LLC	Organization	5% or Greater Direct Ownership Interest	100%	02/01/2022
Mirlis, Eliyahu	Individual	W-2 Managing Employee	NOT APPLICABLE	02/01/2022
Mirlis, Eliyahu	Individual	Corporate Officer	NOT APPLICABLE	02/01/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"Does your facility have an active resident council, and how does management respond to its concerns?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Notre Dame Long Term Care Center	0.6 mi	Worcester, MA	★★★★☆	4/5
Holy Trinity Eastern Orthodox N & R Center	1.5 mi	Worcester, MA	★★★★★	5/5
Odd Fellows Home of Massachusetts	1.5 mi	Worcester, MA	★★☆☆☆	3/5
Knollwood Nursing Center	1.5 mi	Worcester, MA	★★★★☆	4/5
Christopher House of Worcester	1.6 mi	Worcester, MA	★★★☆☆	3/5
Lutheran Rehabilitation and Skilled Care Center	2.4 mi	Worcester, MA	★★★★★	5/5
St Francis Rehabilitation & Nursing Center	2.8 mi	Worcester, MA	★★★★☆	3/5
West Side House LTC Facility	2.9 mi	Worcester, MA	★★★★★	5/5
Vantage at Worcester LLC	3.3 mi	Worcester, MA	★☆☆☆☆	1/5
Shrewsbury Rehabilitation and Nursing at Southgate	3.3 mi	Shrewsbury, MA	★★★★☆	3/5
Blaire House of Worcester	3.4 mi	Worcester, MA	★★★☆☆	3/5
Jewish Healthcare Center	3.5 mi	Worcester, MA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Worcester →

Facility data as of CMS processing date 2026-08-01. CCN 225467.

The Care File

Visit checklist — Regalcare at Worcester

25 Oriol Drive, Worcester, MA 01605 · 5088523330

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "Does your facility have an active resident council, and how does management respond to its concerns?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225467 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)