Christopher House of Worcester

Name: Christopher House of Worcester
Address: 10 MARY SCANO DRIVE, Worcester, MA, 01605, US
Telephone: 5087543800

10 Mary Scano Drive, Worcester, MA 01605 · Worcester County · 156 certified beds · avg 141 residents/day · certified since Jul 1, 1990

3/5

Health inspection rating (on-site)

Serious findings on record

$8,512

Fines, last 3 years

4.15

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Mar 28, 2024 · F-0656 · triggered by a complaint

The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: May 8, 2024 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Mar 28, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: May 8, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (22)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 29, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Aug 29, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 29, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Aug 29, 2025	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Aug 29, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 29, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Aug 29, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 14, 2024	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Jun 14, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jun 14, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 28, 2024	▲ G · Actual harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Mar 28, 2024	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Mar 28, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Feb 17, 2023	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 17, 2023	F · Potential for harm, facility-wide	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.
Feb 17, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Feb 17, 2023	E · Potential for harm, repeated	The facility did not perform required COVID-19 testing on residents and staff.
Feb 17, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Feb 17, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 17, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Feb 17, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 17, 2023	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 7).

Year	Citations	Serious (G–L)	Worst severity that year
2023	9	0	F
2024	6	2	G ▲
2025	7	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $8,512.

Date	Type	Amount / length
Mar 28, 2024	Fine	$8,512

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.15	3.89	3.95	top 27% in Massachusetts; top 34% in the U.S.
Registered Nurse hours	0.67	0.65	0.69	top 36% in Massachusetts; top 39% in the U.S.
Weekend total nurse staffing	3.67	3.51	3.50	top 30% in Massachusetts; top 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.39	0.46	0.48	bottom 43% in Massachusetts; bottom 50% in the U.S.
Total nursing staff turnover (%)	30.1	38.2	45.8	top 26% in Massachusetts; top 14% in the U.S.
RN turnover (%)	5.3	42.6	42.9	top 2% in Massachusetts; top 2% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.10, RN 0.66, weekend 3.63. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Bauer-Mahoney, Sandra	Individual	W-2 Managing Employee	NOT APPLICABLE	11/02/2015
Cucchiara, Michael	Individual	Corporate Director	NOT APPLICABLE	11/17/2017
Hudson Security Corporation	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	03/30/2012
Lenzo, Daniel	Individual	Corporate Director	NOT APPLICABLE	11/26/1991
Lenzo, Daniel	Individual	Corporate Officer	NOT APPLICABLE	11/26/1991
Madell, James	Individual	Corporate Director	NOT APPLICABLE	07/18/2010
The Grantham Group, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/1999
Walsh, Gregory	Individual	Corporate Director	NOT APPLICABLE	11/26/1991
Walsh, Gregory	Individual	Corporate Officer	NOT APPLICABLE	11/26/1991

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How do you learn about each resident's background and history, and how does that shape their care?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Lutheran Rehabilitation and Skilled Care Center	1.2 mi	Worcester, MA	★★★★★	5/5
St Francis Rehabilitation & Nursing Center	1.2 mi	Worcester, MA	★★★★☆	3/5
Notre Dame Long Term Care Center	1.4 mi	Worcester, MA	★★★★☆	4/5
Regalcare at Worcester	1.6 mi	Worcester, MA	★★☆☆☆	3/5
West Side House LTC Facility	1.7 mi	Worcester, MA	★★★★★	5/5
Vantage at Worcester LLC	1.7 mi	Worcester, MA	★☆☆☆☆	1/5
Holy Trinity Eastern Orthodox N & R Center	1.8 mi	Worcester, MA	★★★★★	5/5
Blaire House of Worcester	1.8 mi	Worcester, MA	★★★☆☆	3/5
Odd Fellows Home of Massachusetts	1.9 mi	Worcester, MA	★★☆☆☆	3/5
Worcester Rehabilitation & Health Care Center	2.0 mi	Worcester, MA	★☆☆☆☆	1/5
St Mary Health Care Center	2.1 mi	Worcester, MA	★★☆☆☆	2/5
Knollwood Nursing Center	3.0 mi	Worcester, MA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Worcester →

Facility data as of CMS processing date 2026-08-01. CCN 225385.

The Care File

Visit checklist — Christopher House of Worcester

10 Mary Scano Drive, Worcester, MA 01605 · 5087543800

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $8,512

Most serious findings on record:

▲ Mar 28, 2024 (F-0656, Actual harm, one-off): The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
▲ Mar 28, 2024 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How do you learn about each resident's background and history, and how does that shape their care?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225385 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)