Odd Fellows Home of Massachusetts

Name: Odd Fellows Home of Massachusetts
Address: 104 RANDOLPH ROAD, Worcester, MA, 01606, US
Telephone: 5088536687

104 Randolph Road, Worcester, MA 01606 · Worcester County · 100 certified beds · avg 91 residents/day · certified since Jul 1, 1990

3/5

Health inspection rating (on-site)

Serious findings on record

$106,301

Fines, last 3 years

4.54

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Dec 20, 2023 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jan 19, 2024 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Oct 6, 2023 · F-0684

The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Nov 17, 2023 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Oct 6, 2023 · F-0692

The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.

Why it matters: Malnutrition and dehydration can quickly weaken a resident and lead to serious complications.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Nov 17, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (32)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 26, 2026	E · Potential for harm, repeated	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Mar 26, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 26, 2026	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Mar 26, 2026	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Mar 26, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 26, 2026	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Mar 26, 2026	D · Potential for harm, one-off	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
Dec 10, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 10, 2024	E · Potential for harm, repeated	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Dec 10, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.
Dec 10, 2024	B · Minimal risk, repeated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Dec 10, 2024	B · Minimal risk, repeated	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
Dec 20, 2023	▲ G · Actual harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 20, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 20, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Oct 6, 2023	▲ G · Actual harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 6, 2023	▲ G · Actual harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Oct 6, 2023	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 6, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Oct 6, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Oct 6, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 6, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Oct 6, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Oct 6, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Oct 6, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Oct 6, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 7).

Year	Citations	Serious (G–L)	Worst severity that year
2023	14	3	G ▲
2024	11	0	E
2026	7	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $106,301, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Oct 6, 2023	Fine	$106,301
Oct 6, 2023	Payment Denial	13 days from Jan 6, 2024

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.54	3.89	3.95	top 15% in Massachusetts; top 22% in the U.S.
Registered Nurse hours	0.65	0.65	0.69	top 39% in Massachusetts; top 41% in the U.S.
Weekend total nurse staffing	4.12	3.51	3.50	top 14% in Massachusetts; top 20% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.46	0.48	bottom 45% in Massachusetts; top 49% in the U.S.
Total nursing staff turnover (%)	38.0	38.2	45.8	bottom 49% in Massachusetts; top 31% in the U.S.
RN turnover (%)	54.5	42.6	42.9	bottom 26% in Massachusetts; bottom 29% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.74, RN 0.54, weekend 3.40. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Independent Order of Odd Fellows Grand Lodge	Organization	Direct Ownership Interest	NOT APPLICABLE	01/01/1966
Bennette, James	Individual	Corporate Director	NOT APPLICABLE	06/12/2024
Bennette, James	Individual	Trustee of the SNF	NOT APPLICABLE	06/12/2024
Browning, Harold	Individual	Corporate Director	NOT APPLICABLE	06/11/2025
Browning, Harold	Individual	Trustee of the SNF	NOT APPLICABLE	06/11/2025
Bryant, Precious	Individual	Operational/Managerial Control	NOT APPLICABLE	06/02/2025
Bryant, Precious	Individual	ADP of the SNF	NOT APPLICABLE	06/02/2025
Butts, Brendan	Individual	Corporate Director	NOT APPLICABLE	06/11/2025
Butts, Brendan	Individual	Trustee of the SNF	NOT APPLICABLE	06/11/2025
Celtic Consulting LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2024
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2024
Cusson, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Cusson, Susan	Individual	ADP of the SNF	NOT APPLICABLE	05/13/2009
Cyr, Nancy	Individual	Corporate Officer	NOT APPLICABLE	07/12/2024
Cyr, Nancy	Individual	Trustee of the SNF	NOT APPLICABLE	07/12/2024
Fearing, Erik	Individual	Corporate Officer	NOT APPLICABLE	06/09/2021
Fearing, Erik	Individual	Operational/Managerial Control	NOT APPLICABLE	06/09/2021
Fearing, Erik	Individual	Trustee of the SNF	NOT APPLICABLE	06/09/2021
Fife, Donna	Individual	Corporate Director	NOT APPLICABLE	06/18/2019
Fife, Donna	Individual	Trustee of the SNF	NOT APPLICABLE	06/08/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Holy Trinity Eastern Orthodox N & R Center	0.1 mi	Worcester, MA	★★★★★	5/5
Regalcare at Worcester	1.5 mi	Worcester, MA	★★☆☆☆	3/5
Knollwood Nursing Center	1.8 mi	Worcester, MA	★★★★☆	4/5
Lutheran Rehabilitation and Skilled Care Center	1.9 mi	Worcester, MA	★★★★★	5/5
Christopher House of Worcester	1.9 mi	Worcester, MA	★★★☆☆	3/5
Notre Dame Long Term Care Center	2.0 mi	Worcester, MA	★★★★☆	4/5
Jewish Healthcare Center	2.1 mi	Worcester, MA	★★★★☆	4/5
West Side House LTC Facility	2.3 mi	Worcester, MA	★★★★★	5/5
St Francis Rehabilitation & Nursing Center	2.9 mi	Worcester, MA	★★★★☆	3/5
St Mary Health Care Center	2.9 mi	Worcester, MA	★★☆☆☆	2/5
Vantage at Worcester LLC	3.4 mi	Worcester, MA	★☆☆☆☆	1/5
Blaire House of Worcester	3.5 mi	Worcester, MA	★★★☆☆	3/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 225439.

The Care File

Visit checklist — Odd Fellows Home of Massachusetts

104 Randolph Road, Worcester, MA 01606 · 5088536687

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $106,301

Most serious findings on record:

▲ Dec 20, 2023 (F-0600, Actual harm, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
▲ Oct 6, 2023 (F-0684, Actual harm, one-off): The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
▲ Oct 6, 2023 (F-0692, Actual harm, one-off): The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225439 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)