Windcrest Health and Rehab INC

Name: Windcrest Health and Rehab INC
Address: 2455 LOWELL ROAD, Springdale, AR, 72764, US
Telephone: 4797569000

2455 Lowell Road, Springdale, AR 72764 · Washington County · 70 certified beds · avg 53 residents/day · certified since Jun 15, 2001

Part of chain: ANTHONY & BRYAN ADAMS (38 facilities, chain avg rating 3.8★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.74

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Oct 31, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Oct 31, 2024	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Oct 31, 2024	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Oct 31, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 3, 2023	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 3, 2023	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Jul 29, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 29, 2022	F · Potential for harm, facility-wide	The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 29, 2022	E · Potential for harm, repeated	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Jul 29, 2022	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Jul 29, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jul 29, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jul 29, 2022	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 9).

Year	Citations	Worst severity that year
2022	15	F
2023	2	E
2024	9	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arkansas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.74	4.71	3.95	top 9% in Arkansas; top 5% in the U.S.
Registered Nurse hours	0.38	0.48	0.69	bottom 33% in Arkansas; bottom 20% in the U.S.
Weekend total nurse staffing	5.12	4.04	3.50	top 7% in Arkansas; top 5% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.27	0.28	0.48	top 47% in Arkansas; bottom 25% in the U.S.
Total nursing staff turnover (%)	40.7	49.5	45.8	top 24% in Arkansas; top 38% in the U.S.
RN turnover (%)	0.0	44.8	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.27, RN 0.29, weekend 3.81. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
3b Holdings, LLC	Organization	5% or Greater Indirect Ownership Interest	100%	07/01/2004
3b Holdings, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2004
Adams, Anthony	Individual	Corporate Officer	NOT APPLICABLE	06/02/2004
Adams, Anthony	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2004
Adams, Bryan	Individual	Corporate Officer	NOT APPLICABLE	06/02/2004
Adams, Bryan	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2004
Burner, Kimberly	Individual	ADP of the SNF	NOT APPLICABLE	08/28/2024
Davis, Charles	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/20/2021
Davis, Charles	Individual	Operational/Managerial Control	NOT APPLICABLE	12/20/2021
Davis, Charles	Individual	ADP of the SNF	NOT APPLICABLE	12/20/2021
Ellis, John	Individual	Corporate Officer	NOT APPLICABLE	07/01/2004
Ellis, John	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2004
Jack, Nacole	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
Jack, Nacole	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2025
Koehler, Tobey	Individual	Corporate Officer	NOT APPLICABLE	07/01/2004
Koehler, Tobey	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2004
LTC Systems/Rx, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2004
McGinnis, Larry	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2004
Pharmacy Consults, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2004
Reliance Health Care, INC.	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2004

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Shiloh Nursing and Rehab, LLC	1.4 mi	Springdale, AR	★★★★★	4/5
Springdale Health and Rehabilitation Center	2.1 mi	Springdale, AR	★★☆☆☆	2/5
Westwood Health and Rehab, INC	2.1 mi	Springdale, AR	★★☆☆☆	1/5
Edgewood Health and Rehab	3.9 mi	Springdale, AR	★★★★★	4/5
The Maples at Har-Ber Meadows	4.4 mi	Springdale, AR	★★★★★	4/5
Butterfield Trail Village	6.0 mi	Fayetteville, AR	★★★☆☆	3/5
Fayetteville Health and Rehabilitation Center	6.7 mi	Fayetteville, AR	★★★☆☆	3/5
North Hills Life Care and Rehab	7.1 mi	Fayetteville, AR	★★★★★	5/5
Rogers Health and Rehabilitation Center	7.3 mi	Rogers, AR	★★★☆☆	2/5
Jamestown Nursing and Rehab, LLC	7.5 mi	Rogers, AR	★☆☆☆☆	1/5
Hampton Place Healthcare, LLC	7.5 mi	Rogers, AR	★★★★★	5/5
The Blossoms at Rogers Rehab & Nursing Center	7.9 mi	Rogers, AR	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Springdale →

Facility data as of CMS processing date 2026-08-01. CCN 045367.

The Care File

Visit checklist — Windcrest Health and Rehab INC

2455 Lowell Road, Springdale, AR 72764 · 4797569000

Health inspection rating 2/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 045367 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)