How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.94, RN 0.73, weekend 3.44.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.94 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Showing 20 of 24 parties CMS has on file for this facility; 4 are not displayed. The full list is in the CMS Ownership dataset.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
• "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
• "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
• "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
• "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
• "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
• "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Massachusetts midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 45% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 24 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Worcester, MA — 50 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

• Regalcare at Worcester — Worcester, MA · overall 2/5
• River Terrace Rehabilitation and Healthcare Ctr — Lancaster, MA · overall 5/5
• Shrewsbury Rehabilitation and Nursing at Southgate — Shrewsbury, MA · overall 4/5
• St Francis Rehabilitation & Nursing Center — Worcester, MA · overall 4/5
• Sterling Village — Sterling, MA · overall 4/5
• Vantage at Worcester LLC — Worcester, MA · overall 1/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in West Brookfield →