Southbridge Rehabilitation & Health Care Center

Name: Southbridge Rehabilitation & Health Care Center
Address: 84 CHAPIN STREET, Southbridge, MA, 01550, US
Telephone: 7744371166

84 Chapin Street, Southbridge, MA 01550 · Worcester County · 144 certified beds · avg 134 residents/day · certified since Jan 2, 1987

Part of chain: ATHENA HEALTHCARE SYSTEMS (22 facilities, chain avg rating 1.5★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.23

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 3, 2026	E · Potential for harm, repeated	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
Apr 3, 2026	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Apr 3, 2026	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Apr 3, 2026	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Apr 3, 2026	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Dec 18, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Dec 18, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 18, 2024	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 18, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 18, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Dec 18, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 18, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Dec 18, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 18, 2024	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Dec 18, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Dec 18, 2024	D · Potential for harm, one-off	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.
Dec 18, 2024	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 18, 2024	B · Minimal risk, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Dec 3, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Oct 25, 2023	E · Potential for harm, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Oct 25, 2023	E · Potential for harm, repeated	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
Oct 25, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Oct 25, 2023	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (13 → 5).

Year	Citations	Worst severity that year
2023	12	E
2024	14	E
2026	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.23	3.89	3.95	bottom 15% in Massachusetts; bottom 23% in the U.S.
Registered Nurse hours	0.20	0.65	0.69	bottom 1% in Massachusetts; bottom 2% in the U.S.
Weekend total nurse staffing	2.98	3.51	3.50	bottom 20% in Massachusetts; bottom 30% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.15	0.46	0.48	bottom 4% in Massachusetts; bottom 6% in the U.S.
Total nursing staff turnover (%)	36.3	38.2	45.8	top 46% in Massachusetts; top 27% in the U.S.
RN turnover (%)	70.0	42.6	42.9	bottom 9% in Massachusetts; bottom 12% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.22, RN 0.20, weekend 2.96. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 1/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Athena Health Care Systems Ma R LLC	Organization	5% or Greater Direct Ownership Interest	100%	09/01/2012
Chakalos-Santilli, Valerie	Individual	5% or Greater Indirect Ownership Interest	5%	09/01/2012
Curtis, Diane	Individual	5% or Greater Indirect Ownership Interest	—	09/01/2012
Mosier, Michael	Individual	5% or Greater Indirect Ownership Interest	6%	09/01/2012
Rezendes, Lorrie	Individual	5% or Greater Indirect Ownership Interest	—	09/01/2012
Santilli, Lawrence	Individual	5% or Greater Indirect Ownership Interest	74%	05/04/2020
Athena Health Care Associates, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2012
Mosier, Michael	Individual	W-2 Managing Employee	NOT APPLICABLE	09/01/2012
Santilli, Lawrence	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2012

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How often does the attending doctor physically see each resident, and how is that documented?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Overlook Masonic Health Center	5.5 mi	Charlton, MA	★★★★☆	4/5
Webster Manor Rehabilitation & Health Care Center	8.3 mi	Webster, MA	★★☆☆☆	2/5
Lanessa Extended Care	8.3 mi	Webster, MA	★☆☆☆☆	1/5
Brookside Rehabilitation and Healthcare Center	8.5 mi	Webster, MA	★★☆☆☆	3/5
Meadows of Central Massachusetts (the)	11.2 mi	Rochdale, MA	★★★★☆	4/5
Life Care Center of Auburn	11.4 mi	Auburn, MA	★★★☆☆	3/5
Quaboag Rehabilitation & Skilled Care Facility	12.3 mi	West Brookfield, MA	★★★★★	5/5
Matulaitis Rehabilitation & Skilled Care	13.7 mi	Putnam, CT	★★★★★	5/5
Parsons Hill Rehabilitation & Health Care Center	15.0 mi	Worcester, MA	★★☆☆☆	2/5
Westview Health Care Center	15.7 mi	Dayville, CT	★★★☆☆	2/5
Hermitage Healthcare (the)	16.1 mi	Worcester, MA	★★☆☆☆	3/5
Palmer Healthcare Center	16.6 mi	Palmer, MA	★★★☆☆	4/5

Compare this facility with the 3 closest →

All facilities in Southbridge →

Facility data as of CMS processing date 2026-08-01. CCN 225293.

The Care File

Visit checklist — Southbridge Rehabilitation & Health Care Center

84 Chapin Street, Southbridge, MA 01550 · 7744371166

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "How often does the attending doctor physically see each resident, and how is that documented?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225293 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)