West Side House LTC Facility
35 Fruit Street, Worcester, MA 01609 · Worcester County · 91 certified beds · avg 51 residents/day · certified since Jul 1, 1990
Part of chain: ELDER SERVICES (6 facilities, chain avg rating 2.2★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (13)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 30, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 30, 2024 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. |
| Dec 30, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Dec 30, 2024 | B · Minimal risk, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Nov 6, 2024 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint |
| Sep 7, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 7, 2023 | E · Potential for harm, repeated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Sep 7, 2023 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Sep 7, 2023 | D · Potential for harm, one-off | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. |
| Sep 7, 2023 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Sep 7, 2023 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Sep 7, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Sep 7, 2023 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 8 | 0 | F |
| 2024 | 5 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.31 | 3.89 | 3.95 | top 7% in Massachusetts; top 9% in the U.S. |
| Registered Nurse hours | 0.59 | 0.65 | 0.69 | top 50% in Massachusetts; top 50% in the U.S. |
| Weekend total nurse staffing | 4.72 | 3.51 | 3.50 | top 7% in Massachusetts; top 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.48 | 0.46 | 0.48 | top 33% in Massachusetts; top 36% in the U.S. |
| Total nursing staff turnover (%) | 50.0 | 38.2 | 45.8 | bottom 18% in Massachusetts; bottom 38% in the U.S. |
| RN turnover (%) | 70.0 | 42.6 | 42.9 | bottom 9% in Massachusetts; bottom 12% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.26, RN 0.47, weekend 3.79. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Baker Tilly Advisory Group, LP | Organization | ADP of the SNF | NOT APPLICABLE | 01/03/2025 |
| Baker Tilly Us LLP | Organization | ADP of the SNF | NOT APPLICABLE | 01/03/2025 |
| Boston Helpdesk, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 03/21/2025 |
| Connectone Bank | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 10/10/2023 |
| Connectone Bank | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 10/10/2023 |
| Essex Group Management Corp | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/1995 |
| Essex Group Management Corp | Organization | ADP of the SNF | NOT APPLICABLE | 08/01/2025 |
| Essex Group Staffing Company | Organization | ADP of the SNF | NOT APPLICABLE | 07/31/2007 |
| Picone, Scott | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/26/2002 |
| Picone, Scott | Individual | ADP of the SNF | NOT APPLICABLE | 05/26/2002 |
| Romano, Frank | Individual | Corporate Director | NOT APPLICABLE | 07/10/1974 |
| Romano, Frank | Individual | Corporate Officer | NOT APPLICABLE | 07/10/1974 |
| Romano, Frank | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/10/1974 |
| Romano, Frank | Individual | ADP of the SNF | NOT APPLICABLE | 07/10/1974 |
| Romano, Katelyn | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/08/2017 |
| Romano, Katelyn | Individual | ADP of the SNF | NOT APPLICABLE | 05/08/2017 |
| Romano, Kyle | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/25/2024 |
| Romano, Kyle | Individual | ADP of the SNF | NOT APPLICABLE | 03/25/2024 |
| Semaan, Rita | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Semaan, Rita | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
- "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Lutheran Rehabilitation and Skilled Care Center | 0.5 mi | Worcester, MA | ★★★★★ | 5/5 | |
| St Mary Health Care Center | 0.7 mi | Worcester, MA | ★★☆☆☆ | 2/5 | |
| St Francis Rehabilitation & Nursing Center | 1.5 mi | Worcester, MA | ★★★★☆ | 3/5 | |
| Worcester Rehabilitation & Health Care Center | 1.6 mi | Worcester, MA | ★☆☆☆☆ | 1/5 | |
| Christopher House of Worcester | 1.7 mi | Worcester, MA | ★★★☆☆ | 3/5 | |
| Vantage at Worcester LLC | 1.7 mi | Worcester, MA | ★☆☆☆☆ | 1/5 | |
| Blaire House of Worcester | 1.8 mi | Worcester, MA | ★★★☆☆ | 3/5 | |
| Holy Trinity Eastern Orthodox N & R Center | 2.1 mi | Worcester, MA | ★★★★★ | 5/5 | |
| Hermitage Healthcare (the) | 2.1 mi | Worcester, MA | ★★☆☆☆ | 3/5 | |
| Odd Fellows Home of Massachusetts | 2.3 mi | Worcester, MA | ★★☆☆☆ | 3/5 | |
| Jewish Healthcare Center | 2.3 mi | Worcester, MA | ★★★★☆ | 4/5 | |
| Parsons Hill Rehabilitation & Health Care Center | 2.7 mi | Worcester, MA | ★★☆☆☆ | 2/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 225500.