Holden Rehabilitation & Nursing Center

Name: Holden Rehabilitation & Nursing Center
Address: 32 MAYO ROAD, Holden, MA, 01520, US
Telephone: 5088291104

32 Mayo Road, Holden, MA 01520 · Worcester County · 123 certified beds · avg 110 residents/day · certified since Jan 1, 1967

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.13

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 20, 2026	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
May 20, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 20, 2026	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
May 20, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 13, 2025	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Feb 13, 2025	D · Potential for harm, one-off	The facility did not notify the appropriate authorities when a resident with a mental disorder or intellectual disability had a significant change in condition.
Feb 13, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Feb 13, 2025	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Feb 13, 2025	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 15, 2023	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Dec 15, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 15, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 15, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 4).

Year	Citations	Worst severity that year
2023	4	E
2025	5	D
2026	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.13	3.89	3.95	bottom 12% in Massachusetts; bottom 18% in the U.S.
Registered Nurse hours	0.67	0.65	0.69	top 37% in Massachusetts; top 40% in the U.S.
Weekend total nurse staffing	2.89	3.51	3.50	bottom 14% in Massachusetts; bottom 25% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.62	0.46	0.48	top 18% in Massachusetts; top 22% in the U.S.
Total nursing staff turnover (%)	35.8	38.2	45.8	top 45% in Massachusetts; top 26% in the U.S.
RN turnover (%)	25.0	42.6	42.9	top 17% in Massachusetts; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.69, RN 1.00, weekend 4.33. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Boyce, John	Individual	5% or Greater Indirect Ownership Interest	6%	07/01/2019
Mahoney, Christine	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/10/2011
Oriol, David	Individual	5% or Greater Indirect Ownership Interest	36%	01/01/2013
Oriol, Robert	Individual	5% or Greater Indirect Ownership Interest	36%	04/21/2022
Baghdady, Sami	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/10/2011
Baghdady, Sami	Individual	Corporate Director	NOT APPLICABLE	10/10/2011
Bain, Karen	Individual	Operational/Managerial Control	NOT APPLICABLE	03/20/2024
Barakian, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	05/15/2024
Barakian, Susan	Individual	ADP of the SNF	NOT APPLICABLE	05/15/2024
Barreto, Kerrianne	Individual	ADP of the SNF	NOT APPLICABLE	12/17/2021
Berry Dunn McNeil & Parker LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2025
Boyce, John	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/03/2020
Boyce, John	Individual	Corporate Director	NOT APPLICABLE	03/31/2020
Clancey, Amanda	Individual	ADP of the SNF	NOT APPLICABLE	12/17/2021
D'andrea, Tara	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2024
D'andrea, Tara	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2024
Ef and Associates LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/20/2024
Ef and Associates LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/14/2025
Goodhire Healthcare Staffin, INC.	Organization	ADP of the SNF	NOT APPLICABLE	10/05/2023
Hargreaves, Allison	Individual	ADP of the SNF	NOT APPLICABLE	12/17/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"How do you coordinate with state agencies for residents with mental health conditions or intellectual disabilities?"
"What mental health services do you provide on-site, and who delivers them?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Jewish Healthcare Center	3.6 mi	Worcester, MA	★★★★☆	4/5
Odd Fellows Home of Massachusetts	4.4 mi	Worcester, MA	★★☆☆☆	3/5
Oakdale Rehabilitation & Skilled Nursing Center	4.5 mi	West Boylston, MA	★★★★☆	4/5
Holy Trinity Eastern Orthodox N & R Center	4.5 mi	Worcester, MA	★★★★★	5/5
Knollwood Nursing Center	4.6 mi	Worcester, MA	★★★★☆	4/5
Sterling Village	5.2 mi	Sterling, MA	★★★★☆	4/5
Regalcare at Worcester	5.6 mi	Worcester, MA	★★☆☆☆	3/5
Lutheran Rehabilitation and Skilled Care Center	5.8 mi	Worcester, MA	★★★★★	5/5
Hermitage Healthcare (the)	5.8 mi	Worcester, MA	★★☆☆☆	3/5
West Side House LTC Facility	5.9 mi	Worcester, MA	★★★★★	5/5
Notre Dame Long Term Care Center	6.2 mi	Worcester, MA	★★★★☆	4/5
Christopher House of Worcester	6.2 mi	Worcester, MA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Holden →

Facility data as of CMS processing date 2026-08-01. CCN 225002.

The Care File

Visit checklist — Holden Rehabilitation & Nursing Center

32 Mayo Road, Holden, MA 01520 · 5088291104

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "How do you coordinate with state agencies for residents with mental health conditions or intellectual disabilities?"
☐ "What mental health services do you provide on-site, and who delivers them?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225002 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)