39 Queen Street, Worcester, MA 01610 (opens Google Maps) · Worcester County · (508) 753-4791· 172 certified beds · avg 119 residents/day · certified since Nov 10, 1987 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COVENANT HEALTH (8 facilities, chain avg rating 3.0★)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Oct 29, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Nov 25, 2025 (Deficient, Provider has date of correction)
Showing the latest 3 of 27 inspection findings. Open the full record below to read every finding.
The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. F-0688
The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. F-0726
The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. F-0657
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 14, 2026 | E · Potential for more than minimal harm, pattern | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Apr 14, 2026 | E · Potential for more than minimal harm, pattern | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · F-0726 |
| Apr 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Apr 14, 2026 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Apr 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Apr 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Apr 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Oct 29, 2025 | ▲ G · Actual harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Oct 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint · F-0580 |
| Jun 23, 2025 | E · Potential for more than minimal harm, pattern | The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint · F-0557 |
| Dec 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. · F-0637 |
| Dec 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644 |
| Dec 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Dec 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD). · F-0742 |
| Dec 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Dec 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have an agreement with an approved laboratory to provide lab services, even though it doesn't offer lab services on site. · F-0772 |
| Dec 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide timely, approved x-ray services or have an agreement with an approved provider to supply them. · F-0776 |
| Dec 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Dec 18, 2024 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Oct 17, 2023 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Oct 17, 2023 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. · F-0685 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Oct 17, 2023 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 7).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 8 | 0 | F |
| 2024 | 9 | 0 | D |
| 2025 | 3 | 1 | G ▲ |
| 2026 | 7 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $8,788.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Oct 29, 2025 | Fine | $8,788 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.20 | 3.89 | 3.95 | top 25% in Massachusetts; top 32% in the U.S. |
| Registered Nurse hours | 0.46 | 0.65 | 0.69 | bottom 23% in Massachusetts; bottom 32% in the U.S. |
| Weekend total nurse staffing | 3.99 | 3.51 | 3.50 | top 18% in Massachusetts; top 23% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.25 | 0.46 | 0.48 | bottom 18% in Massachusetts; bottom 22% in the U.S. |
| Total nursing staff turnover (%) | 30.6 | 38.2 | 45.8 | top 29% in Massachusetts; top 15% in the U.S. |
| RN turnover (%) | 33.3 | 42.6 | 42.9 | top 31% in Massachusetts; top 33% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.54, RN 0.39, weekend 3.37.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.54 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for St Mary Health Care Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Becker, David | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/09/2016 |
| Becker, David | Individual | ADP of the SNF | NOT APPLICABLE | 07/09/2016 |
| Boyle, Melissa | Individual | Managing Control - Governing Body | NOT APPLICABLE | 03/01/2011 |
| Boyle, Melissa | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2011 |
| Castillo, Nicole | Individual | Corporate Director | NOT APPLICABLE | 05/18/2018 |
| Castillo, Nicole | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/18/2018 |
| Castillo, Nicole | Individual | ADP of the SNF | NOT APPLICABLE | 05/18/2018 |
| Covenant Health | Organization | Operational/Managerial Control | NOT APPLICABLE | 06/01/1998 |
| Covenant Health | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/1998 |
| Doty, Ronald | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/12/2020 |
| Doty, Ronald | Individual | Corporate Director | NOT APPLICABLE | 11/12/2020 |
| Doty, Ronald | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/12/2020 |
| Doty, Ronald | Individual | ADP of the SNF | NOT APPLICABLE | 11/12/2020 |
| Forney, Stephen | Individual | Corporate Officer | NOT APPLICABLE | 09/16/2019 |
| Forney, Stephen | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/16/2019 |
| Freije, Richard | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2007 |
| Freije, Richard | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2007 |
| Garcia, Holly | Individual | Corporate Director | NOT APPLICABLE | 10/21/2019 |
| Garcia, Holly | Individual | ADP of the SNF | NOT APPLICABLE | 10/21/2019 |
| Grubbs, Stephen | Individual | Corporate Officer | NOT APPLICABLE | 09/24/2018 |
Showing 20 of 38 parties CMS has on file for this facility; 18 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Covenant Health — 8 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| West Side House LTC Facility | 0.7 mi | Worcester, MA | ★★★★★ | 5/5 | |
| Lutheran Rehabilitation and Skilled Care Center | 1.1 mi | Worcester, MA | ★★★★★ | 5/5 | |
| Worcester Rehabilitation & Health Care Center | 1.3 mi | Worcester, MA | ★☆☆☆☆ | 1/5 | |
| Vantage at Worcester LLC | 1.5 mi | Worcester, MA | ★☆☆☆☆ | 1/5 | |
| St Francis Rehabilitation & Nursing Center | 1.6 mi | Worcester, MA | ★★★★☆ | 3/5 | |
| Blaire House of Worcester | 1.6 mi | Worcester, MA | ★★★☆☆ | 3/5 | |
| Hermitage Healthcare (the) | 1.9 mi | Worcester, MA | ★★☆☆☆ | 3/5 | |
| Christopher House of Worcester | 2.1 mi | Worcester, MA | ★★★☆☆ | 3/5 | |
| Parsons Hill Rehabilitation & Health Care Center | 2.2 mi | Worcester, MA | ★★☆☆☆ | 2/5 | |
| Holy Trinity Eastern Orthodox N & R Center | 2.8 mi | Worcester, MA | ★★★★★ | 5/5 | |
| Jewish Healthcare Center | 2.8 mi | Worcester, MA | ★★★★☆ | 4/5 | |
| Odd Fellows Home of Massachusetts | 2.9 mi | Worcester, MA | ★★☆☆☆ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Worcester, MA — 50 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225305.
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