Overlook Masonic Health Center

Name: Overlook Masonic Health Center
Address: 88 MASONIC HOME ROAD, Charlton, MA, 01507, US
Telephone: 5084342214

88 Masonic Home Road, Charlton, MA 01507 · Worcester County · 181 certified beds · avg 109 residents/day · certified since Sep 1, 1994

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.43

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 15, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 15, 2025	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 15, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
May 15, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 20, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 20, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 20, 2024	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Feb 20, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Feb 20, 2024	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Feb 20, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 20, 2024	D · Potential for harm, one-off	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
Nov 1, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Aug 29, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 29, 2022	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 4).

Year	Citations	Worst severity that year
2022	2	E
2023	1	D
2024	7	F
2025	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.43	3.89	3.95	top 18% in Massachusetts; top 25% in the U.S.
Registered Nurse hours	0.78	0.65	0.69	top 19% in Massachusetts; top 29% in the U.S.
Weekend total nurse staffing	4.11	3.51	3.50	top 15% in Massachusetts; top 20% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.58	0.46	0.48	top 21% in Massachusetts; top 24% in the U.S.
Total nursing staff turnover (%)	40.1	38.2	45.8	bottom 42% in Massachusetts; top 37% in the U.S.
RN turnover (%)	38.1	42.6	42.9	top 44% in Massachusetts; top 44% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.40, RN 0.78, weekend 4.08. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Campbell, Tameryn	Individual	Corporate Officer	NOT APPLICABLE	08/24/2014
Jones, Pamela	Individual	Corporate Officer	NOT APPLICABLE	08/07/2014
Whitten, Robert	Individual	W-2 Managing Employee	NOT APPLICABLE	08/17/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who on your staff manages IV therapy, and what training and monitoring is in place?"
"How do you learn about each resident's background and history, and how does that shape their care?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Southbridge Rehabilitation & Health Care Center	5.5 mi	Southbridge, MA	★★☆☆☆	3/5
Meadows of Central Massachusetts (the)	5.7 mi	Rochdale, MA	★★★★☆	4/5
Life Care Center of Auburn	6.3 mi	Auburn, MA	★★★☆☆	3/5
Brookside Rehabilitation and Healthcare Center	7.7 mi	Webster, MA	★★☆☆☆	3/5
Webster Manor Rehabilitation & Health Care Center	8.7 mi	Webster, MA	★★☆☆☆	2/5
Lanessa Extended Care	8.7 mi	Webster, MA	★☆☆☆☆	1/5
Parsons Hill Rehabilitation & Health Care Center	9.5 mi	Worcester, MA	★★☆☆☆	2/5
Quaboag Rehabilitation & Skilled Care Facility	10.5 mi	West Brookfield, MA	★★★★★	5/5
Hermitage Healthcare (the)	10.6 mi	Worcester, MA	★★☆☆☆	3/5
St Mary Health Care Center	11.6 mi	Worcester, MA	★★☆☆☆	2/5
Worcester Rehabilitation & Health Care Center	12.0 mi	Worcester, MA	★☆☆☆☆	1/5
West Side House LTC Facility	12.2 mi	Worcester, MA	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Charlton →

Facility data as of CMS processing date 2026-08-01. CCN 225643.

The Care File

Visit checklist — Overlook Masonic Health Center

88 Masonic Home Road, Charlton, MA 01507 · 5084342214

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who on your staff manages IV therapy, and what training and monitoring is in place?"
☐ "How do you learn about each resident's background and history, and how does that shape their care?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225643 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)