Quaboag Rehabilitation & Skilled Care Facility

Name: Quaboag Rehabilitation & Skilled Care Facility
Address: 47 EAST MAIN STREET, West Brookfield, MA, 01585, US
Telephone: 5088677716

47 East Main Street, West Brookfield, MA 01585 · Worcester County · 166 certified beds · avg 137 residents/day · certified since Oct 1, 1989

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.77

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (8)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 5, 2024	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint
Nov 5, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Apr 24, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 24, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Apr 24, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Apr 24, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Apr 24, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 21, 2022	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2022	1	0	D
2024	7	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.77	3.89	3.95	top 48% in Massachusetts; bottom 50% in the U.S.
Registered Nurse hours	0.70	0.65	0.69	top 31% in Massachusetts; top 36% in the U.S.
Weekend total nurse staffing	3.28	3.51	3.50	bottom 42% in Massachusetts; bottom 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.46	0.46	0.48	top 36% in Massachusetts; top 38% in the U.S.
Total nursing staff turnover (%)	44.6	38.2	45.8	bottom 26% in Massachusetts; top 49% in the U.S.
RN turnover (%)	37.5	42.6	42.9	top 41% in Massachusetts; top 42% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.94, RN 0.73, weekend 3.44. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Ascentria Care Alliance INC	Organization	5% or Greater Direct Ownership Interest	100%	02/01/2015
Ascentria Care Alliance INC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/01/2015
Ascentria Care Alliance INC	Organization	ADP of the SNF	NOT APPLICABLE	01/29/2025
Bartholomew, Alexander	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Bovill, Angela	Individual	Corporate Director	NOT APPLICABLE	02/01/2015
Bovill, Angela	Individual	Corporate Officer	NOT APPLICABLE	02/01/2015
Bovill, Angela	Individual	ADP of the SNF	NOT APPLICABLE	12/30/2024
Browne, Tara	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Cowlagi, Ashish	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Goodman, Ross	Individual	Corporate Director	NOT APPLICABLE	02/01/2015
Hanscom, Kristin	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Hanscom, Kristin	Individual	ADP of the SNF	NOT APPLICABLE	12/18/2024
Macdonald, Jessica	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2024
Macdonald, Jessica	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2024
Maguire, David	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Maguire, David	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2024
Mayo, William	Individual	Corporate Director	NOT APPLICABLE	02/01/2015
Oneal, Gary	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Robertson, Keith	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Russo, Nicholas	Individual	Corporate Director	NOT APPLICABLE	02/01/2015

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Overlook Masonic Health Center	10.5 mi	Charlton, MA	★★★★☆	4/5
Palmer Healthcare Center	11.1 mi	Palmer, MA	★★★☆☆	4/5
Southbridge Rehabilitation & Health Care Center	12.3 mi	Southbridge, MA	★★☆☆☆	3/5
Meadows of Central Massachusetts (the)	12.5 mi	Rochdale, MA	★★★★☆	4/5
Life Care Center of Auburn	14.3 mi	Auburn, MA	★★★☆☆	3/5
Parsons Hill Rehabilitation & Health Care Center	14.7 mi	Worcester, MA	★★☆☆☆	2/5
Hermitage Healthcare (the)	14.8 mi	Worcester, MA	★★☆☆☆	3/5
Hampden Post Acute	15.8 mi	Wilbraham, MA	★★★☆☆	4/5
Jewish Healthcare Center	15.9 mi	Worcester, MA	★★★★☆	4/5
Holden Rehabilitation & Nursing Center	16.4 mi	Holden, MA	★★★★☆	4/5
St Mary Health Care Center	16.6 mi	Worcester, MA	★★☆☆☆	2/5
West Side House LTC Facility	16.9 mi	Worcester, MA	★★★★★	5/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 225361.

The Care File

Visit checklist — Quaboag Rehabilitation & Skilled Care Facility

47 East Main Street, West Brookfield, MA 01585 · 5088677716

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225361 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)