Palmer Healthcare Center

250 Shearer Street, Palmer, MA 01069 (opens Google Maps) · Hampden County · (413) 289-9887· 61 certified beds · avg 53 residents/day · certified since Feb 15, 2002 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

4/5

Health inspection rating (on-site)

inspected Jan 6, 2026

Serious findings on record

Fines, last 3 years

3.86

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.

Jan 6, 2026D · Potential for more than minimal harm, isolated
The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role. F-0551
Jan 6, 2026D · Potential for more than minimal harm, isolated
The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. F-0641
Dec 16, 2025D · Potential for more than minimal harm, isolated
The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint F-0557

View all 14 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Jan 6, 2026	D · Potential for more than minimal harm, isolated	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role. · F-0551
Jan 6, 2026	D · Potential for more than minimal harm, isolated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641
Dec 16, 2025	D · Potential for more than minimal harm, isolated	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint · F-0557
Dec 16, 2025	D · Potential for more than minimal harm, isolated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint · F-0607
Sep 2, 2025	D · Potential for more than minimal harm, isolated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint · F-0607
Sep 26, 2024	F · Potential for more than minimal harm, widespread	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Sep 26, 2024	D · Potential for more than minimal harm, isolated	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · F-0557
Sep 26, 2024	D · Potential for more than minimal harm, isolated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558
Sep 26, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Sep 26, 2024	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
Sep 26, 2024	D · Potential for more than minimal harm, isolated	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. · F-0805
Sep 26, 2024	D · Potential for more than minimal harm, isolated	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames. · F-0909
Aug 10, 2023	F · Potential for more than minimal harm, widespread	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. · F-0801
Aug 10, 2023	D · Potential for more than minimal harm, isolated	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving. · F-0660

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 2).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2024

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2023	2	F
2024	7	F
2025	3	D
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityMassachusetts averageU.S. average

Total nurse staffing (hours per resident per day)

3.86

3.89

3.95

Registered Nurse hours

0.72

0.65

0.69

Weekend total nurse staffing

3.40

3.51

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.86	3.89	3.95	top 41% in Massachusetts; top 46% in the U.S.
Registered Nurse hours	0.72	0.65	0.69	top 28% in Massachusetts; top 35% in the U.S.
Weekend total nurse staffing	3.40	3.51	3.50	top 48% in Massachusetts; top 47% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.42	0.46	0.48	top 44% in Massachusetts; top 44% in the U.S.
Total nursing staff turnover (%)	55.1	38.2	45.8	bottom 8% in Massachusetts; bottom 25% in the U.S.
RN turnover (%)	66.7	42.6	42.9	bottom 12% in Massachusetts; bottom 15% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.18, RN 0.59, weekend 2.80.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.18 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: —/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Palmer Healthcare Center. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cavalier, David	Individual	Direct Ownership Interest	NOT APPLICABLE	06/03/2016
Wellman Realty, LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	06/30/2016
Ascentria Consulting Services INC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2025
Cavalier, David	Individual	Corporate Director	NOT APPLICABLE	06/03/2016
Cavalier, David	Individual	Corporate Officer	NOT APPLICABLE	06/03/2016
Cavalier, David	Individual	Operational/Managerial Control	NOT APPLICABLE	06/03/2016
Cavalier, David	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2004
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2024
Mintz, Joshua	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2025
Mintz, Joshua	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2025
Twomagnets LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/17/2023
Wellman Realty, LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/30/2016

All 12 owning or managing parties CMS has on file are shown — none excluded.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 55% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 35 within 20 miles)

Facility	Distance	City	Overall	Inspection
Hampden Post Acute	4.8 mi	Wilbraham, MA	★★★☆☆	4/5
Life Care Center of Wilbraham	6.1 mi	Wilbraham, MA	★★★★☆	3/5
Vantage at Hampden LLC	9.4 mi	Hampden, MA	★★★☆☆	4/5
Sixteen Acres Health and Rehabilitation Center LLC	10.3 mi	Springfield, MA	★★★★☆	4/5
Chicopee Rehabilitation and Nursing	10.8 mi	Chicopee, MA	★★★☆☆	3/5
Loomis Lakeside at Reeds Landing	10.9 mi	Springfield, MA	★★★★★	5/5
Quaboag Rehabilitation & Skilled Care Facility	11.1 mi	West Brookfield, MA	★★★★★	5/5
Chestnut Hill Health and Rehabilitation Center LLC	11.7 mi	East Longmeadow, MA	★★★☆☆	3/5
East Longmeadow Skilled Nursing Center	12.7 mi	East Longmeadow, MA	★★★★☆	4/5
Care One at Redstone	13.0 mi	East Longmeadow, MA	★★☆☆☆	2/5
South Hadley Rehabilitation and Nursing Center	13.3 mi	South Hadley, MA	★★☆☆☆	2/5
Julian J Levitt Family Nursing Home	13.3 mi	Longmeadow, MA	★★★★☆	3/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Hampden, MA — 26 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Regalcare at Holyoke — Holyoke, MA · overall 1/5
Renaissance Manor on Cabot — Holyoke, MA · overall 5/5
Vantage at West Springfield LLC — West Springfield, MA · overall 3/5
Vantage at Westfield LLC — Westfield, MA · overall 2/5
Westfield Rehabilitation and Health Center — Westfield, MA · overall 2/5
Agawam East Rehab and Nursing — Agawam, MA · overall 5/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Palmer →

Facility data as of CMS processing date 2026-08-01. CCN 225763.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Palmer Healthcare Center

250 Shearer Street, Palmer, MA 01069 · (413) 289-9887

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 55% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225763 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)