Heritage Manor South

Name: Heritage Manor South
Address: 9712 MANSFIELD ROAD, Shreveport, LA, 71118, US
Telephone: 3186872080

9712 Mansfield Road, Shreveport, LA 71118 · Caddo County · 145 certified beds · avg 108 residents/day · certified since Apr 1, 1997 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: THE BEEBE FAMILY (48 facilities, chain avg rating 2.8★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.38

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 1, 2026	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jan 14, 2026	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 11, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jul 22, 2025	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jul 22, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Oct 30, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Oct 30, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 30, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Oct 30, 2024	E · Potential for harm, repeated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Oct 30, 2024	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Oct 30, 2024	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 30, 2024	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Nov 29, 2023	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Nov 29, 2023	E · Potential for harm, repeated	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Nov 29, 2023	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 29, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 2).

Year	Citations	Worst severity that year
2023	4	E
2024	7	E
2025	3	E
2026	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.38	4.04	3.95	top 28% in Louisiana; top 27% in the U.S.
Registered Nurse hours	0.38	0.32	0.69	top 18% in Louisiana; bottom 19% in the U.S.
Weekend total nurse staffing	3.57	3.45	3.50	top 38% in Louisiana; top 39% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.14	0.20	0.48	bottom 46% in Louisiana; bottom 4% in the U.S.
Total nursing staff turnover (%)	50.0	47.6	45.8	bottom 40% in Louisiana; bottom 38% in the U.S.
RN turnover (%)	37.5	41.6	42.9	top 43% in Louisiana; top 42% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.72, RN 0.32, weekend 3.04. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Act Investments, LLC	Organization	5% or Greater Direct Ownership Interest	15%	01/01/2010
David & Felicia Stallard Child Tr	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2010
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua	Organization	5% or Greater Indirect Ownership Interest	5%	01/01/2010
Gerard and Alison Danos Childrens Tr	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2010
Joseph & Alison Sadler Children Tr	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2010
Medico LLC	Organization	5% or Greater Direct Ownership Interest	85%	01/01/2010
Account Management Services INC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2010
Account Management Services INC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2010
Administrative Systems INC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2010
Administrative Systems INC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2010
Alisons 2016 Fam Tr No 2	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2025
Aria Care Management LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2022
Banaka, Jacob	Individual	Operational/Managerial Control	NOT APPLICABLE	02/12/2020
Banaka, Jacob	Individual	ADP of the SNF	NOT APPLICABLE	02/12/2020
Bass, Pat	Individual	Operational/Managerial Control	NOT APPLICABLE	05/04/2021
Bass, Pat	Individual	ADP of the SNF	NOT APPLICABLE	05/04/2021
Beebe 2013 Childrens Tr NG	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2025
Beebe, Bobby	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2013
Beebe, Bobby	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2013
Beebe, Elton	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2010

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
The Guest House Skilled Nursing and Rehabilitation	1.3 mi	Shreveport, LA	★☆☆☆☆	1/5
The Bradford Skilled Nursing and Rehabilitation	1.9 mi	Shreveport, LA	★☆☆☆☆	2/5
Southern Hills Healthcare and Rehabilitation	2.0 mi	Shreveport, LA	★☆☆☆☆	1/5
Garden Park Nursing & Rehab Ctr, LLC	3.9 mi	Shreveport, LA	★★★☆☆	3/5
Heritage Manor West	4.5 mi	Shreveport, LA	★★☆☆☆	3/5
Spring Lake Skilled Nursing and Rehabilitation	5.4 mi	Shreveport, LA	★★★★★	4/5
Booker T. Washington Skilled Nursing and Rehabilit	5.5 mi	Shreveport, LA	★★☆☆☆	4/5
Village Health Care at the Glen	5.7 mi	Shreveport, LA	★☆☆☆☆	1/5	abuse
Pierremont Healthcare Center	6.5 mi	Shreveport, LA	★☆☆☆☆	1/5
Live Oak	6.6 mi	Shreveport, LA	★★★★☆	4/5
Roseview Nursing and Rehabilitation Center	7.1 mi	Shreveport, LA	★★☆☆☆	2/5	abuse
Progressive Care Center	7.2 mi	Shreveport, LA	★★★☆☆	4/5

Compare this facility with the 3 closest →

All facilities in Shreveport →

Facility data as of CMS processing date 2026-08-01. CCN 195408.

The Care File

Visit checklist — Heritage Manor South

9712 Mansfield Road, Shreveport, LA 71118 · 3186872080

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195408 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)