Derry Center for Rehabilitation and Healthcare

Name: Derry Center for Rehabilitation and Healthcare
Address: 20 CHESTER ROAD, Derry, NH, 03038, US
Telephone: 6034323801

20 Chester Road, Derry, NH 03038 · Rockingham County · 62 certified beds · avg 55 residents/day · certified since Jul 18, 2003

Part of chain: EPHRAM LAHASKY (22 facilities, chain avg rating 1.8★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.47

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 5, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Dec 11, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 16, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 16, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Oct 16, 2024	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Oct 16, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 4, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jun 4, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jun 4, 2024	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint
Jun 4, 2024	D · Potential for harm, one-off	The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals. · from a complaint
Jun 4, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Oct 12, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (4 → 1).

Year	Citations	Worst severity that year
2023	1	D
2024	9	E
2025	1	D
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Hampshire avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.47	4.11	3.95	bottom 1% in New Hampshire; bottom 3% in the U.S.
Registered Nurse hours	0.52	0.82	0.69	bottom 13% in New Hampshire; bottom 41% in the U.S.
Weekend total nurse staffing	2.14	3.67	3.50	bottom 1% in New Hampshire; bottom 3% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.42	0.55	0.48	bottom 31% in New Hampshire; top 44% in the U.S.
Total nursing staff turnover (%)	41.5	44.1	45.8	top 41% in New Hampshire; top 40% in the U.S.
RN turnover (%)	63.6	40.9	42.9	bottom 10% in New Hampshire; bottom 17% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.12, RN 0.66, weekend 2.70. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 1/5

Who owns this facility

For profit - Individual

Owner / manager	Type	Role	Stake	Since
Champagne, Diane	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2025
Champagne, Diane	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Champagne, Diane	Individual	ADP of the SNF	NOT APPLICABLE	04/08/2025
Majekodunmi, Akindele	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Majekodunmi, Akindele	Individual	ADP of the SNF	NOT APPLICABLE	07/10/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Pleasant Valley Nursing and Rehab Center	0.6 mi	Derry, NH	★★★★☆	4/5
Warde Health Center	6.3 mi	Windham, NH	★★★★★	5/5
Holy Cross Health Center	7.6 mi	Manchester, NH	★★★★★	4/5
Villa Crest Nursing and Retirement Center	8.2 mi	Manchester, NH	★★★★☆	4/5
Hanover Hill Health Care Center	9.0 mi	Manchester, NH	★★★☆☆	3/5
St Joseph Residence	9.0 mi	Manchester, NH	★★★★☆	3/5
Salemhaven	9.3 mi	Salem, NH	★★☆☆☆	2/5
Saint Teresa Rehabilitation & Nursing Center	9.5 mi	Manchester, NH	★★☆☆☆	2/5
Ridgewood Center, Genesis Healthcare	9.8 mi	Bedford, NH	★★☆☆☆	2/5
Bedford Hills Center	10.0 mi	Bedford, NH	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Derry →

Facility data as of CMS processing date 2026-08-01. CCN 305095.

The Care File

Visit checklist — Derry Center for Rehabilitation and Healthcare

20 Chester Road, Derry, NH 03038 · 6034323801

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 305095 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)