Salemhaven
23 Geremonty Drive, Salem, NH 03079 · Rockingham County · 110 certified beds · avg 89 residents/day · certified since Jan 1, 1996
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Aug 14, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 14, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Aug 14, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Aug 14, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 14, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 14, 2025 | D · Potential for harm, one-off | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. |
| Aug 14, 2025 | B · Minimal risk, repeated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. |
| Aug 8, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 8, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Aug 8, 2024 | B · Minimal risk, repeated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| Aug 8, 2024 | B · Minimal risk, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Aug 8, 2024 | B · Minimal risk, repeated | The facility did not observe each nurse aide's job performance or provide regular training as required. |
| Aug 2, 2023 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 2, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | E |
| 2024 | 5 | 0 | E |
| 2025 | 7 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.18 | 4.11 | 3.95 | top 42% in New Hampshire; top 33% in the U.S. |
| Registered Nurse hours | 0.77 | 0.82 | 0.69 | top 50% in New Hampshire; top 30% in the U.S. |
| Weekend total nurse staffing | 3.56 | 3.67 | 3.50 | top 42% in New Hampshire; top 39% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.50 | 0.55 | 0.48 | bottom 46% in New Hampshire; top 33% in the U.S. |
| Total nursing staff turnover (%) | 42.4 | 44.1 | 45.8 | top 44% in New Hampshire; top 43% in the U.S. |
| RN turnover (%) | 35.7 | 40.9 | 42.9 | top 38% in New Hampshire; top 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.89, RN 0.71, weekend 3.32. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Covenant Health | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/01/2001 |
| Milliard, Raymond | Individual | Contracted Managing Employee | NOT APPLICABLE | 04/03/2003 |
| Milliard, Raymond | Individual | Corporate Director | NOT APPLICABLE | 04/03/2003 |
| Murray-Potrin, Kathy | Individual | Corporate Director | NOT APPLICABLE | 12/01/1979 |
| Murray-Potrin, Kathy | Individual | Corporate Officer | NOT APPLICABLE | 09/01/2016 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
- "Does your facility have an active resident council, and how does management respond to its concerns?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Warde Health Center | 3.3 mi | Windham, NH | ★★★★★ | 5/5 | |
| Cedar View Rehabilitation and Healthcare Center | 4.0 mi | Methuen, MA | ★★★★★ | 5/5 | |
| Nevins Nursing & Rehabilitation Center | 4.1 mi | Methuen, MA | ★★☆☆☆ | 2/5 | |
| Whittier Bradford Transitional Care Unit | 4.9 mi | Bradford, MA | ★★★★★ | 5/5 | |
| Haverhill Rehabilitation and Healthcare Center | 5.1 mi | Haverhill, MA | ★★☆☆☆ | 3/5 | |
| M I Nursing & Restorative Center | 5.3 mi | Lawrence, MA | ★★★☆☆ | 2/5 | |
| Royal Wood Mill Center | 5.9 mi | Lawrence, MA | ★★★☆☆ | 3/5 | |
| Oxford Rehabilitation & Health Care Center | 6.4 mi | Haverhill, MA | ★☆☆☆☆ | 1/5 | |
| Aspen Hill Rehabiliation & Healthcare Center | 6.6 mi | Haverhill, MA | ★★★☆☆ | 2/5 | |
| Penacook Place, INC | 7.0 mi | Haverhill, MA | ★★★★☆ | 4/5 | |
| Prescott House | 7.2 mi | North Andover, MA | ★★☆☆☆ | 2/5 | |
| Meadows, the | 7.4 mi | North Andover, MA | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 305058.