Estrella Health and Rehabilitation Center

Name: Estrella Health and Rehabilitation Center
Address: 350 EAST LA CANADA, Avondale, AZ, 85323, US
Telephone: 6239322282

350 East La Canada, Avondale, AZ 85323 · Maricopa County · 161 certified beds · avg 149 residents/day · certified since Jul 26, 1988

Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.79

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 10, 2026	E · Potential for harm, repeated	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Apr 10, 2026	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · from a complaint
Apr 10, 2026	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not have policies on smoking.
Mar 29, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Dec 9, 2022	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 6).

Year	Citations	Worst severity that year
2022	5	D
2024	1	D
2026	7	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.79	3.97	3.95	top 44% in Arizona; top 49% in the U.S.
Registered Nurse hours	0.43	0.69	0.69	bottom 21% in Arizona; bottom 26% in the U.S.
Weekend total nurse staffing	3.32	3.50	3.50	top 42% in Arizona; bottom 48% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.35	0.49	0.48	bottom 35% in Arizona; bottom 42% in the U.S.
Total nursing staff turnover (%)	36.4	45.2	45.8	top 22% in Arizona; top 27% in the U.S.
RN turnover (%)	36.8	43.6	42.9	top 32% in Arizona; top 41% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.50, RN 0.39, weekend 3.07. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Burnam, Soon	Individual	Corporate Officer	NOT APPLICABLE	11/05/2021
Ensign Services INC	Organization	ADP of the SNF	NOT APPLICABLE	11/05/2021
Keetch, Chad	Individual	Corporate Officer	NOT APPLICABLE	03/01/2011
Monks, Chandler	Individual	Corporate Officer	NOT APPLICABLE	03/01/2024
Moser, Matthew	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/01/2026
Moser, Matthew	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2026
Moser, Matthew	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2026
Nassour, William	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2022
Nassour, William	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2022
Nassour, William	Individual	ADP of the SNF	NOT APPLICABLE	06/23/2025
National Health Investors, INC.	Organization	ADP of the SNF	NOT APPLICABLE	12/30/2021
Peterson, Forrest	Individual	Corporate Officer	NOT APPLICABLE	11/05/2021
Port, Barry	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	06/23/2025
Sato, Ami	Individual	Corporate Officer	NOT APPLICABLE	09/09/2024
Texas Nhi Investors, LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/30/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What are your smoking rules, and how do you keep residents who smoke — and everyone around them — safe?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Palm Valley Post Acute	1.3 mi	Goodyear, AZ	★★☆☆☆	1/5	SFF
Sun Health la Loma Care Center	4.5 mi	Litchfield Park, AZ	★★★☆☆	2/5
Northpark Health and Rehabilitation of Cascadia	5.4 mi	Phoenix, AZ	★★★☆☆	3/5
Diamondback Healthcare Center	5.7 mi	Phoenix, AZ	★★★☆☆	4/5
Az - Rio Vista Post Acute and Rehabilitation	9.2 mi	Peoria, AZ	★★★★★	4/5
Immanuel Campus of Care	9.9 mi	Peoria, AZ	★★★☆☆	2/5	abuse
Sunview Respiratory and Rehabilitation	10.7 mi	Youngtown, AZ	★★☆☆☆	1/5	abuseSFF
Bella Vita Health and Rehabilitation Center	10.8 mi	Glendale, AZ	★★★☆☆	2/5	abuse
Boswell Transitional Care of Cascadia	11.4 mi	Sun City, AZ	★★★★★	4/5
Agave Grove Post Acute	11.7 mi	Glendale, AZ	★★☆☆☆	2/5	abuse
Peoria Post Acute and Rehabilitation	12.1 mi	Peoria, AZ	★★★★☆	4/5
Freedom Plaza Care Center	12.3 mi	Peoria, AZ	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Avondale →

Facility data as of CMS processing date 2026-08-01. CCN 035166.

The Care File

Visit checklist — Estrella Health and Rehabilitation Center

350 East La Canada, Avondale, AZ 85323 · 6239322282

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What are your smoking rules, and how do you keep residents who smoke — and everyone around them — safe?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035166 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)