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Agawam East Rehab and Nursing
464 Main Street, Agawam, MA 01001 (opens Google Maps) · Hampden County · (413) 333-2200· 123 certified beds · avg 93 residents/day · certified since Jan 14, 1986 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: STERN CONSULTANTS (22 facilities, chain avg rating 2.5★)
4/5
Health inspection rating (on-site)
inspected Mar 18, 2026
0
Serious findings on record
$0
Fines, last 3 years
3.93
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint F-0628
The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · from a complaint F-0627
The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint F-0842
View all 17 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 25, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint · F-0628 |
| Nov 25, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · from a complaint · F-0627 |
| Sep 2, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Dec 16, 2024 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Dec 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Dec 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Dec 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Dec 16, 2024 | B · Potential for minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Oct 17, 2023 | E · Potential for more than minimal harm, pattern | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · F-0725 |
| Oct 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Oct 17, 2023 | B · Potential for minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
Inspection trend by year
All citationsSerious citations (G–L)
2023
All citations: 9
Serious citations (G–L): 0
2024
All citations: 5
Serious citations (G–L): 0
2025
All citations: 3
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 9 | 0 | E |
| 2024 | 5 | 0 | E |
| 2025 | 3 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMassachusetts averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.93
Massachusetts average: 3.89
U.S. average: 3.95
Registered Nurse hours
This facility: 0.40
Massachusetts average: 0.65
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.53
Massachusetts average: 3.51
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.93 | 3.89 | 3.95 | top 36% in Massachusetts; top 42% in the U.S. |
| Registered Nurse hours | 0.40 | 0.65 | 0.69 | bottom 14% in Massachusetts; bottom 22% in the U.S. |
| Weekend total nurse staffing | 3.53 | 3.51 | 3.50 | top 39% in Massachusetts; top 41% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.30 | 0.46 | 0.48 | bottom 28% in Massachusetts; bottom 32% in the U.S. |
| Total nursing staff turnover (%) | 34.9 | 38.2 | 45.8 | top 43% in Massachusetts; top 24% in the U.S. |
| RN turnover (%) | 30.0 | 42.6 | 42.9 | top 26% in Massachusetts; top 29% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.69, RN 0.37, weekend 3.31.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.69 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Agawam East Rehab and Nursing. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Beatty, Brittany | Individual | Direct Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Com Family Trust | Organization | 5% or Greater Indirect Ownership Interest | 10% | 10/16/2023 |
| Etn Family Holdings LLC | Organization | 5% or Greater Direct Ownership Interest | 21% | 09/01/2023 |
| Friedman, Benjamin | Individual | Direct Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Friedman, Shana | Individual | 5% or Greater Direct Ownership Interest | 12% | 10/16/2023 |
| Millman, Chaim | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Newhouse, Eric | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Agawam East Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Beatty, Brittany | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Beatty, Brittany | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Com Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| E Newhouse Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Etn Family Holdings LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Etn Family Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
Showing 20 of 44 parties CMS has on file for this facility; 24 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Stern Consultants — 22 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Agawam North Rehab and Nursing — Agawam, MA · overall 1/5
- Agawam South Rehab and Nursing — Agawam, MA · overall 4/5
- Agawam West Rehab and Nursing — Agawam, MA · overall 2/5
- Andover Forest Post Acute Care Center — North Andover, MA · overall 2/5
- Andover Manor Rehab and Nursing — Andover, MA · overall 2/5
- Ayer Valley Rehab and Nursing — Ayer, MA · overall 1/5
- Northwoods Rehab and Nursing Center at Moravia — Moravia, NY · overall 3/5
- Casey Rehab and Nursing — Casey, IL · overall 2/5
Listed by state, then facility name — not a ranking. Showing 8 of the 21 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "Before a resident is discharged or transferred, how do you make sure the new place can actually meet their needs?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 35% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 44 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 49 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Agawam North Rehab and Nursing | 0.2 mi | Agawam, MA | ★☆☆☆☆ | 1/5 | |
| Agawam South Rehab and Nursing | 0.3 mi | Agawam, MA | ★★★★☆ | 3/5 | |
| Agawam West Rehab and Nursing | 0.3 mi | Agawam, MA | ★★☆☆☆ | 2/5 | |
| Julian J Levitt Family Nursing Home | 3.4 mi | Longmeadow, MA | ★★★★☆ | 3/5 | |
| East Longmeadow Skilled Nursing Center | 4.4 mi | East Longmeadow, MA | ★★★★☆ | 4/5 | |
| Care One at Redstone | 4.7 mi | East Longmeadow, MA | ★★☆☆☆ | 2/5 | |
| Loomis Lakeside at Reeds Landing | 4.8 mi | Springfield, MA | ★★★★★ | 5/5 | |
| Westfield Rehabilitation and Health Center | 5.1 mi | Westfield, MA | ★★☆☆☆ | 2/5 | |
| Vantage at West Springfield LLC | 5.5 mi | West Springfield, MA | ★★★☆☆ | 3/5 | |
| Sixteen Acres Health and Rehabilitation Center LLC | 5.5 mi | Springfield, MA | ★★★★☆ | 4/5 | |
| Mary's Meadow at Providence Place | 5.9 mi | Holyoke, MA | ★★★★★ | 5/5 | |
| Chestnut Hill Health and Rehabilitation Center LLC | 6.0 mi | East Longmeadow, MA | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Hampden, MA — 26 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Care One at Holyoke — Holyoke, MA · overall 5/5
- Chicopee Rehabilitation and Nursing — Chicopee, MA · overall 3/5
- Day Brook Village Senior Living — Holyoke, MA · overall 2/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225286.
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