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No fines or payment denials in the published 3-year window.
1276 Hanover Street, Manchester, NH 03104 (opens Google Maps) · Hillsborough County · (603) 622-3262· 126 certified beds · avg 121 residents/day · certified since Oct 1, 1996 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 9 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. F-0605
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 31, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jul 31, 2025 | D · Potential for more than minimal harm, isolated | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · F-0605 |
| Jun 20, 2024 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jun 20, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Jun 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Jun 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have doctor's orders in place for a resident's immediate care at the time the resident was admitted. · F-0635 |
| Jun 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Jun 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jun 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · F-0908 |
Citations from standard inspections decreased between the last two inspection cycles (3 → 2).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | D |
| 2024 | 3 | 0 | E |
| 2025 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.41 | 4.11 | 3.95 | bottom 39% in New Hampshire; bottom 32% in the U.S. |
| Registered Nurse hours | 0.48 | 0.82 | 0.69 | bottom 6% in New Hampshire; bottom 35% in the U.S. |
| Weekend total nurse staffing | 3.15 | 3.67 | 3.50 | bottom 43% in New Hampshire; bottom 39% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.39 | 0.55 | 0.48 | bottom 22% in New Hampshire; bottom 49% in the U.S. |
| Total nursing staff turnover (%) | 35.4 | 44.1 | 45.8 | top 20% in New Hampshire; top 25% in the U.S. |
| RN turnover (%) | 37.5 | 40.9 | 42.9 | top 44% in New Hampshire; top 42% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.45, RN 0.49, weekend 3.18.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.45 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Villa Crest Nursing and Retirement Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Esnh LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 09/01/2022 |
| JPNH LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 09/01/2022 |
| NH3 Opco Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 09/01/2022 |
| Pepper, Yehuda | Individual | 5% or Greater Indirect Ownership Interest | — | 09/01/2022 |
| Schwarcz, Elliot | Individual | 5% or Greater Indirect Ownership Interest | — | 09/01/2022 |
| Dwight Mortgage Trust LLC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 09/01/2022 |
| Matera Health LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 09/01/2022 |
| Pepper, Yehuda | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2022 |
| Schwarcz, Elliot | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2022 |
All 9 owning or managing parties CMS has on file are shown — none excluded.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Holy Cross Health Center | 1.3 mi | Manchester, NH | ★★★★★ | 4/5 | |
| St Joseph Residence | 1.3 mi | Manchester, NH | ★★★★☆ | 3/5 | |
| Hanover Hill Health Care Center | 1.3 mi | Manchester, NH | ★★★☆☆ | 3/5 | |
| Saint Teresa Rehabilitation & Nursing Center | 1.5 mi | Manchester, NH | ★★☆☆☆ | 2/5 | |
| Mount Carmel Rehabilitation and Nursing Center | 2.3 mi | Manchester, NH | ★★★★☆ | 4/5 | |
| Maple Leaf Health Care Center | 2.4 mi | Manchester, NH | ★★★★★ | 5/5 | |
| Courville at Manchester | 3.1 mi | Manchester, NH | ★★☆☆☆ | 1/5 | SFF |
| Ridgewood Center, Genesis Healthcare | 4.2 mi | Bedford, NH | ★★☆☆☆ | 2/5 | |
| Bedford Hills Center | 4.2 mi | Bedford, NH | ★★★★☆ | 4/5 | |
| Bedford Nursing & Rehabilitation Center | 4.8 mi | Bedford, NH | ★☆☆☆☆ | 1/5 | SFF |
| Hackett Hill Healthcare Center | 5.1 mi | Manchester, NH | ★★☆☆☆ | 1/5 | |
| Hillsborough County Nursing Home | 6.7 mi | Goffstown, NH | ★★★★★ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Hillsborough, NH — 21 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 305079.
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