1800 Butterfield Ave, Utica, NY 13501 (opens Google Maps) · Oneida County · (315) 797-3570· 117 certified beds · avg 114 residents/day · certified since Jan 14, 1973 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: NATIONAL HEALTH CARE ASSOCIATES (42 facilities, chain avg rating 3.2★)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Nov 5, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Dec 5, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, isolated · Feb 20, 2025 · F-0711 · triggered by a complaint
The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit.
Why it matters: Without regular documented doctor reviews, changes in a resident's condition and treatment can slip through the cracks.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Apr 21, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, isolated · Feb 20, 2025 · F-0760 · triggered by a complaint
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Apr 21, 2025 (Deficient, Provider has date of correction)
Showing the latest 3 of 28 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint F-0684
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. F-0627
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 5, 2025 | ▲ G · Actual harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Jul 22, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jul 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · F-0627 |
| Jul 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Jul 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| Jul 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jul 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Jul 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jul 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. · F-0806 |
| Jul 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Feb 20, 2025 | ▲ G · Actual harm, isolated | The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit. · from a complaint · F-0711 |
| Feb 20, 2025 | ▲ G · Actual harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| Feb 20, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Jan 12, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| Jan 12, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jan 12, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. · F-0806 |
| Jan 12, 2024 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Sep 30, 2021 | E · Potential for more than minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Sep 30, 2021 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Sep 30, 2021 | E · Potential for more than minimal harm, pattern | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · F-0921 |
| Sep 30, 2021 | E · Potential for more than minimal harm, pattern | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · F-0925 |
| Sep 30, 2021 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Sep 30, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Sep 30, 2021 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Sep 30, 2021 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Sep 30, 2021 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Sep 30, 2021 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Sep 30, 2021 | B · Potential for minimal harm, pattern | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. · F-0577 |
Citations from standard inspections increased between the last two inspection cycles (4 → 9).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 11 | 0 | E |
| 2024 | 4 | 0 | D |
| 2025 | 13 | 3 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
2 fines totaling $39,286.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Nov 5, 2025 | Fine | $30,498 |
| Feb 20, 2025 | Fine | $8,788 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.05 | 3.58 | 3.95 | bottom 28% in New York; bottom 16% in the U.S. |
| Registered Nurse hours | 0.25 | 0.68 | 0.69 | bottom 1% in New York; bottom 5% in the U.S. |
| Weekend total nurse staffing | 2.61 | 3.13 | 3.50 | bottom 24% in New York; bottom 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.16 | 0.48 | 0.48 | bottom 6% in New York; bottom 7% in the U.S. |
| Total nursing staff turnover (%) | 49.5 | 40.3 | 45.8 | bottom 27% in New York; bottom 38% in the U.S. |
| RN turnover (%) | 63.6 | 39.8 | 42.9 | bottom 10% in New York; bottom 17% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.56, RN 0.29, weekend 3.05.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.56 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 2/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for The Pines at Utica Center for Nursing and Rehab. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Biderman, Nechama | Individual | 5% or Greater Direct Ownership Interest | 7% | 05/01/2008 |
| Bokow, Barry | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/04/2024 |
| Cohen, David | Individual | 5% or Greater Direct Ownership Interest | 7% | 05/01/2008 |
| David, Albert | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Eisen, Mordechai | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Fuchs, Morris | Individual | 5% or Greater Direct Ownership Interest | 8% | 05/01/2008 |
| Geffner, Fay | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Gerber, Jennifer | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Goldenberg, Chaim | Individual | 5% or Greater Direct Ownership Interest | 5% | 05/01/2008 |
| Laufer, Schmuel | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Lipman, Michael | Individual | 5% or Greater Direct Ownership Interest | 5% | 05/01/2008 |
| Lopiansky, Rebecca | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Lyons, Rachel | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Manela, Magda | Individual | 5% or Greater Direct Ownership Interest | 5% | 05/01/2008 |
| Neuman, Gerald | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Ostreicher, David | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Ostreicher, Marc | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Ostreicher, Susan | Individual | 5% or Greater Direct Ownership Interest | 18% | 05/01/2008 |
| Pollack, Sylvia | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Roberts, Laurence | Individual | 5% or Greater Direct Ownership Interest | 7% | 11/01/2007 |
Showing 20 of 67 parties CMS has on file for this facility; 47 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain National Health Care Associates — 42 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 41 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Grand Rehabilitation and Nursing at Utica | 0.3 mi | Utica, NY | ★☆☆☆☆ | 1/5 | SFF |
| Oneida Center for Rehabilitation and Nursing | 0.8 mi | Utica, NY | ★☆☆☆☆ | 3/5 | |
| Utica Rehabilitation & Nursing Center | 1.1 mi | Utica, NY | ★☆☆☆☆ | 1/5 | |
| MVHS Rehabilitation and Nursing Center | 1.2 mi | Utica, NY | ★★★☆☆ | 3/5 | |
| Charles T Sitrin Health Care Center INC | 2.6 mi | New Hartford, NY | ★★☆☆☆ | 1/5 | |
| Masonic Care Community of New York | 3.5 mi | Utica, NY | ★☆☆☆☆ | 1/5 | |
| Presbyterian Home for Central New York INC | 4.5 mi | New Hartford, NY | ★☆☆☆☆ | 2/5 | |
| Katherine Luther Residential HLTH Care & Rehab | 5.9 mi | Clinton, NY | ★☆☆☆☆ | 1/5 | |
| Trustees of Eastern Star Hall & Home of the N Y S | 6.1 mi | Oriskany, NY | ★☆☆☆☆ | 2/5 | |
| The Grand Rehabilitation and Nursing at Mohawk | 11.5 mi | Ilion, NY | ★☆☆☆☆ | 1/5 | |
| Waterville Residential Care Center | 12.6 mi | Waterville, NY | ★★★☆☆ | 3/5 | |
| Colonial Park Rehabilitation and Nursing Center | 12.7 mi | Rome, NY | ★☆☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Oneida, NY — 17 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 335374.
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