The Pines at Utica Center for Nursing and Rehab
1800 Butterfield Ave, Utica, NY 13501 · Oneida County · 117 certified beds · avg 114 residents/day · certified since Jan 14, 1973
Part of chain: NATIONAL HEALTH CARE ASSOCIATES (42 facilities, chain avg rating 3.2★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Nov 5, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Dec 5, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Feb 20, 2025 · F-0711 · triggered by a complaint
The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit.
Why it matters: Without regular documented doctor reviews, changes in a resident's condition and treatment can slip through the cracks.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 21, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Feb 20, 2025 · F-0760 · triggered by a complaint
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 21, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (28)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 5, 2025 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jul 22, 2025 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jul 22, 2025 | D · Potential for harm, one-off | The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. |
| Jul 22, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 22, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Jul 22, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jul 22, 2025 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Jul 22, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jul 22, 2025 | D · Potential for harm, one-off | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. |
| Jul 22, 2025 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 20, 2025 | ▲ G · Actual harm, one-off | The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit. · from a complaint |
| Feb 20, 2025 | ▲ G · Actual harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Feb 20, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 30, 2021 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Sep 30, 2021 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Sep 30, 2021 | E · Potential for harm, repeated | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. |
| Sep 30, 2021 | E · Potential for harm, repeated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
| Sep 30, 2021 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Sep 30, 2021 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Sep 30, 2021 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Sep 30, 2021 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 30, 2021 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 30, 2021 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Sep 30, 2021 | B · Minimal risk, repeated | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 9).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 11 | 0 | E |
| 2024 | 4 | 0 | D |
| 2025 | 13 | 3 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $39,286.
| Date | Type | Amount / length |
|---|---|---|
| Nov 5, 2025 | Fine | $30,498 |
| Feb 20, 2025 | Fine | $8,788 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.05 | 3.58 | 3.95 | bottom 28% in New York; bottom 16% in the U.S. |
| Registered Nurse hours | 0.25 | 0.68 | 0.69 | bottom 1% in New York; bottom 5% in the U.S. |
| Weekend total nurse staffing | 2.61 | 3.13 | 3.50 | bottom 24% in New York; bottom 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.16 | 0.48 | 0.48 | bottom 6% in New York; bottom 7% in the U.S. |
| Total nursing staff turnover (%) | 49.5 | 40.3 | 45.8 | bottom 27% in New York; bottom 38% in the U.S. |
| RN turnover (%) | 63.6 | 39.8 | 42.9 | bottom 10% in New York; bottom 17% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.56, RN 0.29, weekend 3.05. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 2/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Biderman, Nechama | Individual | 5% or Greater Direct Ownership Interest | 7% | 05/01/2008 |
| Bokow, Barry | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/04/2024 |
| Cohen, David | Individual | 5% or Greater Direct Ownership Interest | 7% | 05/01/2008 |
| David, Albert | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Eisen, Mordechai | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Fuchs, Morris | Individual | 5% or Greater Direct Ownership Interest | 8% | 05/01/2008 |
| Geffner, Fay | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Gerber, Jennifer | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Goldenberg, Chaim | Individual | 5% or Greater Direct Ownership Interest | 5% | 05/01/2008 |
| Laufer, Schmuel | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Lipman, Michael | Individual | 5% or Greater Direct Ownership Interest | 5% | 05/01/2008 |
| Lopiansky, Rebecca | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Lyons, Rachel | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Manela, Magda | Individual | 5% or Greater Direct Ownership Interest | 5% | 05/01/2008 |
| Neuman, Gerald | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Ostreicher, David | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Ostreicher, Marc | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Ostreicher, Susan | Individual | 5% or Greater Direct Ownership Interest | 18% | 05/01/2008 |
| Pollack, Sylvia | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2008 |
| Roberts, Laurence | Individual | 5% or Greater Direct Ownership Interest | 7% | 11/01/2007 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How often does each resident's doctor visit and review their care in person?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Before a resident is discharged or transferred, how do you make sure the new place can actually meet their needs?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Grand Rehabilitation and Nursing at Utica | 0.3 mi | Utica, NY | ★☆☆☆☆ | 1/5 | SFF |
| Oneida Center for Rehabilitation and Nursing | 0.7 mi | Utica, NY | ★☆☆☆☆ | 3/5 | |
| Utica Rehabilitation & Nursing Center | 1.1 mi | Utica, NY | ★☆☆☆☆ | 1/5 | |
| MVHS Rehabilitation and Nursing Center | 1.2 mi | Utica, NY | ★★★☆☆ | 3/5 | |
| Charles T Sitrin Health Care Center INC | 2.6 mi | New Hartford, NY | ★★☆☆☆ | 1/5 | |
| Masonic Care Community of New York | 3.5 mi | Utica, NY | ★☆☆☆☆ | 1/5 | |
| Presbyterian Home for Central New York INC | 4.5 mi | New Hartford, NY | ★☆☆☆☆ | 2/5 | |
| Katherine Luther Residential HLTH Care & Rehab | 5.9 mi | Clinton, NY | ★☆☆☆☆ | 1/5 | |
| Trustees of Eastern Star Hall & Home of the N Y S | 6.1 mi | Oriskany, NY | ★☆☆☆☆ | 2/5 | |
| The Grand Rehabilitation and Nursing at Mohawk | 11.5 mi | Ilion, NY | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 335374.