Riverbend Nursing and Rehabilitation Center, INC

Name: Riverbend Nursing and Rehabilitation Center, INC
Address: 13735 HIGHWAY 23, Belle Chasse, LA, 70037, US
Telephone: 5046560068

13735 Highway 23, Belle Chasse, LA 70037 · Plaquemines County · 120 certified beds · avg 103 residents/day · certified since Nov 18, 1999

Part of chain: INSPIRED HEALTHCARE MANAGEMENT (6 facilities, chain avg rating 1.5★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.08

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 10, 2025	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 28, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
May 28, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Oct 10, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 10, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 10, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Aug 27, 2024	E · Potential for harm, repeated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Apr 11, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 11, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint
Apr 11, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Apr 11, 2024	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint
Nov 16, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 16, 2023	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 16, 2023	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 16, 2023	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 16, 2023	E · Potential for harm, repeated	The facility did not have enough support staff to safely and effectively run its food and nutrition service.
Nov 16, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 16, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 16, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Nov 16, 2023	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Nov 16, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 2, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 3).

Year	Citations	Worst severity that year
2023	11	E
2024	15	E
2025	5	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.08	4.04	3.95	top 46% in Louisiana; top 36% in the U.S.
Registered Nurse hours	0.22	0.32	0.69	bottom 34% in Louisiana; bottom 3% in the U.S.
Weekend total nurse staffing	3.66	3.45	3.50	top 30% in Louisiana; top 35% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.14	0.20	0.48	bottom 47% in Louisiana; bottom 4% in the U.S.
Total nursing staff turnover (%)	41.1	47.6	45.8	top 28% in Louisiana; top 39% in the U.S.
RN turnover (%)	20.0	41.6	42.9	top 17% in Louisiana; top 13% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.72, RN 0.20, weekend 3.34. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: —/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Delesernier, Mark	Individual	5% or Greater Indirect Ownership Interest	50%	10/07/1997
Riverbend Nursing and Rehabilitation Center INC	Organization	5% or Greater Direct Ownership Interest	100%	10/01/1997
Bowers, Alan	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2023
Bowers, Alan	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2023
Delesernier, Mark	Individual	Corporate Director	NOT APPLICABLE	10/01/1997
Delesernier, Mark	Individual	Corporate Officer	NOT APPLICABLE	10/07/1997
Delesernier, Mark	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2020
Goux, Jeremy	Individual	Corporate Director	NOT APPLICABLE	12/29/2020
Goux, Jeremy	Individual	Corporate Officer	NOT APPLICABLE	12/29/2020
Goux, Jeremy	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2020
Goux, Timothy	Individual	Corporate Director	NOT APPLICABLE	12/29/2020
Goux, Timothy	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2020
Inspired Healthcare Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/01/2017
Inspired Healthcare Management, LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/06/2025
Leach, Mary Lynn	Individual	Operational/Managerial Control	NOT APPLICABLE	07/08/2020
Maronge, Kellie	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2000
Maronge, Kellie	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2000

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"How do you coordinate hospice care, and can residents stay here while receiving it?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Bayside Healthcare Center	9.3 mi	Gretna, LA	★★★★☆	4/5
Marrero Healthcare Center	12.1 mi	Marrero, LA	★★★★★	5/5
Our Lady of Wisdom Community Care Center	12.3 mi	New Orleans, LA	★★★★☆	4/5
Wynhoven Community Care Center	12.3 mi	Marrero, LA	★★★☆☆	2/5
Willow Wood at Woldenberg Village	12.7 mi	New Orleans, LA	★★★☆☆	3/5
Jo Ellen Smith Convalescent Center	13.9 mi	New Orleans, LA	★★★★☆	4/5
Covenant Home	14.8 mi	New Orleans, LA	★★★★☆	4/5
John J Hainkel Jr Home and Rehabilitation Center	14.9 mi	New Orleans, LA	★★★★★	5/5
St Jude's Health & Wellness Center	16.1 mi	New Orleans, LA	★☆☆☆☆	1/5	abuse
Chateau de Notre Dame Community Care Center	16.9 mi	New Orleans, LA	★★☆☆☆	2/5
St. Margaret's Daughters Home	17.4 mi	New Orleans, LA	★★☆☆☆	2/5
Jefferson Healthcare Center	18.2 mi	Jefferson, LA	★☆☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Belle Chasse →

Facility data as of CMS processing date 2026-08-01. CCN 195481.

The Care File

Visit checklist — Riverbend Nursing and Rehabilitation Center, INC

13735 Highway 23, Belle Chasse, LA 70037 · 5046560068

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "How do you coordinate hospice care, and can residents stay here while receiving it?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195481 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)