Willow Wood at Woldenberg Village

3701 Behrman Place, New Orleans, LA 70114 (opens Google Maps) · Orleans County · (504) 367-5640· 120 certified beds · avg 112 residents/day · certified since Jan 28, 1991 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

3/5

Health inspection rating (on-site)

inspected Jul 2, 2025

Serious findings on record

most recent Nov 21, 2023

$40,248

Fines, last 3 years

4.48

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, isolated · Nov 21, 2023 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Dec 20, 2023 (Deficient, Provider has date of correction)

Inspection findings in the public record

Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.

Jul 2, 2025E · Potential for more than minimal harm, pattern
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. F-0689
Jul 2, 2025E · Potential for more than minimal harm, pattern
The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. F-0695
Jul 2, 2025D · Potential for more than minimal harm, isolated
The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. F-0554

View all 17 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Jul 2, 2025	E · Potential for more than minimal harm, pattern	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
Jul 2, 2025	E · Potential for more than minimal harm, pattern	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695
Jul 2, 2025	D · Potential for more than minimal harm, isolated	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554
Jul 2, 2025	D · Potential for more than minimal harm, isolated	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644
Jul 2, 2025	D · Potential for more than minimal harm, isolated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686
Jul 2, 2025	D · Potential for more than minimal harm, isolated	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693
Jul 2, 2025	D · Potential for more than minimal harm, isolated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
May 6, 2025	D · Potential for more than minimal harm, isolated	The facility charged residents' personal funds for items or services that Medicare or Medicaid already pays for. Facilities may not bill residents for covered items. · from a complaint · F-0571
May 6, 2025	D · Potential for more than minimal harm, isolated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint · F-0628
May 6, 2025	B · Potential for minimal harm, pattern	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · from a complaint · F-0732
Jul 10, 2024	E · Potential for more than minimal harm, pattern	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Jul 10, 2024	E · Potential for more than minimal harm, pattern	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Jan 18, 2024	E · Potential for more than minimal harm, pattern	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint · F-0755
Nov 21, 2023	▲ G · Actual harm, isolated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600
Aug 24, 2023	E · Potential for more than minimal harm, pattern	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Aug 24, 2023	D · Potential for more than minimal harm, isolated	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554
Aug 24, 2023	D · Potential for more than minimal harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 7).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2024

2025

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Serious (G–L)	Worst severity that year
2023	4	1	G ▲
2024	3	0	E
2025	10	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

1 fine totaling $40,248.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

Date	Type	Amount / length
Nov 21, 2023	Fine	$40,248

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityLouisiana averageU.S. average

Total nurse staffing (hours per resident per day)

4.48

4.04

3.95

Registered Nurse hours

0.19

0.32

0.69

Weekend total nurse staffing

3.71

3.45

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.48	4.04	3.95	top 23% in Louisiana; top 24% in the U.S.
Registered Nurse hours	0.19	0.32	0.69	bottom 23% in Louisiana; bottom 2% in the U.S.
Weekend total nurse staffing	3.71	3.45	3.50	top 29% in Louisiana; top 33% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.09	0.20	0.48	bottom 10% in Louisiana; bottom 1% in the U.S.
Total nursing staff turnover (%)	50.4	47.6	45.8	bottom 37% in Louisiana; bottom 36% in the U.S.
RN turnover (%)	80.0	41.6	42.9	bottom 8% in Louisiana; bottom 6% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.37, RN 0.19, weekend 3.61.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.37 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Willow Wood at Woldenberg Village. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Touro Infirmary	Organization	5% or Greater Indirect Ownership Interest	100%	05/17/1999
Woldenberg Village INC	Organization	5% or Greater Direct Ownership Interest	100%	01/01/1966
Haggard, Suzanne	Individual	Corporate Director	NOT APPLICABLE	12/31/2011
Haggard, Suzanne	Individual	Corporate Officer	NOT APPLICABLE	09/01/2019
Landers, Zeb	Individual	W-2 Managing Employee	NOT APPLICABLE	06/25/2021
Linares, Manuel	Individual	Corporate Director	NOT APPLICABLE	09/30/2019
Linares, Manuel	Individual	Corporate Officer	NOT APPLICABLE	09/30/2019
Lowentritt, Joshua	Individual	Corporate Director	NOT APPLICABLE	12/31/2009
Sinclair, Bradley	Individual	Corporate Director	NOT APPLICABLE	09/30/2019

All 9 owning or managing parties CMS has on file are shown — none excluded.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 50% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 23 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Jo Ellen Smith Convalescent Center	1.4 mi	New Orleans, LA	★★★★☆	4/5
Our Lady of Wisdom Community Care Center	1.4 mi	New Orleans, LA	★★★★☆	4/5
Bayside Healthcare Center	3.6 mi	Gretna, LA	★★★★☆	4/5
St Jude's Health & Wellness Center	4.6 mi	New Orleans, LA	★☆☆☆☆	1/5	abuse
Wynhoven Community Care Center	5.0 mi	Marrero, LA	★★★☆☆	2/5
Marrero Healthcare Center	5.7 mi	Marrero, LA	★★★★★	5/5
St. Margaret's Daughters Home	6.0 mi	New Orleans, LA	★★☆☆☆	2/5
Covenant Home	6.1 mi	New Orleans, LA	★★★★☆	4/5
John J Hainkel Jr Home and Rehabilitation Center	6.4 mi	New Orleans, LA	★★★★★	5/5
Chateau de Notre Dame Community Care Center	6.5 mi	New Orleans, LA	★★☆☆☆	2/5
Lafon Nursing Facility of the Holy Family	6.6 mi	New Orleans, LA	★☆☆☆☆	2/5
St Bernard Nursing & Rehab	6.8 mi	New Orleans, LA	★☆☆☆☆	2/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Orleans, LA — 11 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Ferncrest Manor Living Center — New Orleans, LA · overall 1/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in New Orleans →

Facility data as of CMS processing date 2026-08-01. CCN 195156.