Twin Oaks Nursing Home

Name: Twin Oaks Nursing Home
Address: 506 WEST 5TH STREET, Laplace, LA, 70068, US
Telephone: 9856529538

506 West 5th Street, Laplace, LA 70068 · St. John Baptist County · 148 certified beds · avg 81 residents/day · certified since Nov 1, 1994

Part of chain: INSPIRED HEALTHCARE MANAGEMENT (6 facilities, chain avg rating 1.5★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.21

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (42)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 15, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 13, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Aug 13, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Aug 13, 2025	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint
Aug 13, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Aug 13, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 30, 2025	E · Potential for harm, repeated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint
Apr 30, 2025	E · Potential for harm, repeated	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. · from a complaint
Apr 30, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 30, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 30, 2025	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · from a complaint
Sep 5, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Aug 7, 2024	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Aug 7, 2024	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Aug 7, 2024	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Aug 7, 2024	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Aug 7, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Aug 7, 2024	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Aug 7, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 27, 2024	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jun 27, 2024	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jun 27, 2024	D · Potential for harm, one-off	The facility did not develop, carry out, or maintain an effective training program for all new and existing staff members. · from a complaint
May 2, 2024	E · Potential for harm, repeated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 2, 2024	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 2, 2024	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jan 4, 2024	E · Potential for harm, repeated	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jan 4, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jan 4, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 2, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to manage their own money and financial affairs.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Aug 24, 2023	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Aug 24, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 5).

Year	Citations	Worst severity that year
2023	14	E
2024	17	E
2025	10	E
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.21	4.04	3.95	bottom 13% in Louisiana; bottom 22% in the U.S.
Registered Nurse hours	0.36	0.32	0.69	top 23% in Louisiana; bottom 17% in the U.S.
Weekend total nurse staffing	2.81	3.45	3.50	bottom 17% in Louisiana; bottom 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.17	0.20	0.48	top 35% in Louisiana; bottom 7% in the U.S.
Total nursing staff turnover (%)	45.3	47.6	45.8	top 45% in Louisiana; bottom 49% in the U.S.
RN turnover (%)	33.3	41.6	42.9	top 34% in Louisiana; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.23, RN 0.36, weekend 2.82. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 2/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Burch, Felix	Individual	5% or Greater Indirect Ownership Interest	8%	06/22/2020
Burch, Guy S.	Individual	5% or Greater Indirect Ownership Interest	8%	06/22/2020
Burch, Jeffery	Individual	5% or Greater Indirect Ownership Interest	8%	06/22/2020
Burch, Paula	Individual	5% or Greater Indirect Ownership Interest	8%	06/22/2020
Burch, Renee	Individual	5% or Greater Indirect Ownership Interest	8%	06/22/2020
Kerl, Elise	Individual	5% or Greater Indirect Ownership Interest	8%	06/22/2020
Twin Oaks Nursing Home INC	Organization	5% or Greater Direct Ownership Interest	100%	04/13/1973
Bailey, Colin	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/1983
Bailey, Colin	Individual	ADP of the SNF	NOT APPLICABLE	07/01/1983
Burch, Felix	Individual	ADP of the SNF	NOT APPLICABLE	06/22/2020
Burch, Guy S.	Individual	Corporate Director	NOT APPLICABLE	01/21/2021
Burch, Guy S.	Individual	Corporate Officer	NOT APPLICABLE	01/21/2021
Burch, Guy S.	Individual	ADP of the SNF	NOT APPLICABLE	06/22/2020
Burch, Jeffery	Individual	ADP of the SNF	NOT APPLICABLE	06/22/2020
Burch, Paula	Individual	ADP of the SNF	NOT APPLICABLE	06/22/2020
Burch, Renee	Individual	ADP of the SNF	NOT APPLICABLE	06/22/2020
Connor, Karen	Individual	Operational/Managerial Control	NOT APPLICABLE	07/22/2015
Connor, Karen	Individual	ADP of the SNF	NOT APPLICABLE	07/22/2015
Goux, Jeremy	Individual	Corporate Director	NOT APPLICABLE	01/21/2021
Goux, Jeremy	Individual	Corporate Officer	NOT APPLICABLE	01/21/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Southeast Louisiana War Veterans Home	4.6 mi	Reserve, LA	★★★★★	5/5
Ormond Nursing & Care Center	9.7 mi	Destrehan, LA	★★★★★	5/5
Chateau St. James Rehab and Retirement	11.8 mi	Lutcher, LA	★★★☆☆	4/5
Luling Living Center	12.6 mi	Luling, LA	★☆☆☆☆	1/5	SFF
Chateau Living Center	14.7 mi	Kenner, LA	★☆☆☆☆	1/5
Waldon Health Care Center	16.2 mi	Kenner, LA	★☆☆☆☆	1/5
Metairie Health Care Center	17.4 mi	Metairie, LA	★☆☆☆☆	1/5
St Joseph of Harahan	19.2 mi	Harahan, LA	★☆☆☆☆	2/5
East Jefferson General Hospital - SNF	19.3 mi	Metairie, LA	★★★★★	5/5
Colonial Oaks Living Center	19.4 mi	Metairie, LA	★★☆☆☆	3/5
John A. Stassi II Community Care Center	19.6 mi	Metairie, LA	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Laplace →

Facility data as of CMS processing date 2026-08-01. CCN 195303.

The Care File

Visit checklist — Twin Oaks Nursing Home

506 West 5th Street, Laplace, LA 70068 · 9856529538

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195303 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)